Kore.ai XO Platform Documentation

Learn how to use Kore.ai Experience Optimization (XO) Platform – a one-stop platform that provides a scalable, secure, and repeatable solution to create virtual assistants that are able to communicate with people and systems, and perform a wide range of intelligent tasks through award-winning NLP.

Learn how to build Virtual Assistants

Learn how to build an intelligent virtual assistant that understands human intent, handles complex back-and-forth conversations, and completes tasks.

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How can the Kore.ai’s XO Platform help you?

Design

Design a conversational virtual assistant that acts as an intelligent intermediary between people, digital systems, and internet-enabled things.Learn More »

Train

Interpret diverse human expressions using NLP to identify user intents, using a deterministic (fundamental meaning) model and a probabilistic (machine learning) model separately or together.Learn More »

Deploy

The Kore.ai XO Platform natively supports 30+ voice and digital enterprise and social messaging apps including MS Teams, Slack, WhatsApp as well as SMS and email. Speed deployments with pre-built integrations with leading IVRs and voice channels.Learn More »

Analyze

Improve users’ interaction with virtual assistants by tracking engagement, conversational analytics, and functional analytics from a centralized dashboard.Learn More »

What’s New?

Learn about the latest trends and features offered by Kore.ai’s XO Platform.

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Enterprise Ready

VA Administration

Invite users and handle their roles, manage the virtual assistants, and monitor enterprise security and controls.Learn More »

APIs

Access and manage all the critical virtual assistant development activities using the APIs.Learn More »

Universal Virtual Assistants

Interact with multiple enterprise virtual assistants through a single interactive interface.Learn More »

Storyboard

Visualizing how you want users to interact with the assistants is a very essential exercise in building successful virtual assistants.Learn More »

Dialog Tasks

Dialog Tasks represent a full conversational flow between a user and a bot with a network of nodes that are connected using conditions.Learn More »

Intelligence

The best, most memorable assistants have conversation flows that feel natural and human-like.Learn More »

Quick Links

Support

Reach out to our technical support teamContact Support »

Kore.ai Academy

Our online training is specially designed for those with little or no background in virtual assistant development and artificial intelligence.Book a Slot Now »

Developer’s Community

Join the forum to learn, contribute, and collaborate with AI/ML enthusiasts, NLP experts, and bot developers around the world.Join Community »