Designing Search Experience


SearchAssist enables you to design search experiences for your customer or employee. You can customize their search experience both in the user-engagement phase when entering queries and in the results display phase. You can design how your customers or employees  can experience the search, either from the traditional search bar from the top-down or the conversational UI from the bottom-up.  End-users can see the results in views selected by you as per business requirements.

Customize the overall search experience through:

  • The Search Interface,  a user interface used by the search users to enter their queries and the interaction.  Refer Designing Search Experience
  • Result Templates allow you to decide how the individual search results are formatted and displayed in a results interface.  Refer Designing Results Views


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