Managing FAQs

On the FAQs page, SearchAssist allows you to perform the following actions: 

• Filter
• Edit
• Export
• Delete

To manage the FAQ extracts, take the following steps:

1. On the Indices page, click FAQs on the left pane.
2. On the FAQs page, click Manage Extracts from the more actions on the vertical ellipsis on the upper-right.
3. On the Manage Extracts dialog, view the source title, type of source, status of extraction, number of FAQs extracted and who triggered the extraction. 
4.  Perform the following actions:
   • sort in ascending or descending order of title, type, and status
   • filter on source type and status of extraction
   • delete an extraction
   • resume annotation that was previously put on hold.

Filtering FAQs

To filter the FAQs, take the following steps:

1. On the Indices page, click FAQs on the left pane.
2. On the FAQs page, click Filter and select an option from the list. Filter based on the source of the FAQ i.e. manual, import, extract, etc.

Searching FAQs

To search the FAQs, take the following steps:

1. On the Indices page, click FAQs on the left pane.
2. On the FAQs page, click Search and enter the text you want to search.

Editing FAQs

To edit the FAQs, take the following steps:

1. On the Indices page, click FAQs on the left pane.
2. On the FAQs page, select a FAQ and click Edit on the right column.
3. On the Edit FAQ dialog box, make the required changes.

Click Save.

Exporting FAQs

In SearchAssist, you can export all the approved FAQs in JSON or CSV format to use them in another Search Assistant or edit it in an editor and import it back to the same source Search Assistant. 

Consider a scenario where you are creating and maintaining multiple Search Assistants, and manually entered, reviewed and approved FAQs. If you want the same set of approved FAQs to be added to a different Search Assistant use the export the FAQs into a CSV or JSON file from the source Search Assistant and import in the target Search Assistant. Alternatively you can edit the exported Structured data files in an editor to make desired changes, and import into the desired Search Assistant.   

To export FAQs, take the following steps:

1. On the Indices page, click FAQs on the left pane.
2. On the FAQs page, click the export icon on the upper-right and select Export to JSON or Export to CSV.
3. After you select the respective option, the file is exported and saved in your local folder.

To check the status of the export, click the notifications icon to see the Status Updates.

Deleting FAQs from the Drafts tab

You can delete FAQs from the Drafts, In-review, or the Approved tabs. To delete FAQs from the Drafts tab, take the following steps:

1. On the Sources page, click FAQs on the left pane.
2. On the FAQs page, by default, the Drafts tab is selected.
3. Select a FAQ you want to delete; click the vertical ellipsis icon on the upper-right and select Delete from the list.
4. You can also delete in bulk. Select the FAQs you want to delete and click Delete to confirm the deletion.

Deleting FAQs from the In-Review tab

To delete FAQs from the In-review tab, take the following steps:

1. On the Sources page, click FAQs on the left pane.
2. On the FAQs page, by default, the Drafts tab is selected. Click the In-review tab.
3. Select a FAQ you want to delete; click the dropdown icon on the upper-right and select Delete from the list.
4. On the corresponding dialog box, click Delete to confirm the deletion.