OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

7.3.x Release Details

This page gives an overview of the various platform releases and the corresponding features that were updated/enhanced in the 7.3.x version of the platform.

Ver 7.3 July 4th 2020.

Major Release

Feature Enhancement
Bot Builder
UI Forms Introduced UI Forms allowing users to provide inputs to a Bot using visual input forms. Learn More.
Data Tables Introduced Data Tables allowing for storing, retrieving, updating, and deleting custom data records for any business needs. Learn more.
Bot Versioning Introduced Bot Versioning supporting auto-created versions at the time of Publish and developer created custom versions of the Bot at various stages of the development process. Learn more.
Universal Bot Universal Bot is enhanced to intelligently route user utterance only to the relevant linked bots using training data, contextual information, and preferences; the ability to define fallback bots, improved publish flow, and much more. Learn More.
Natural Language
Ability to enable and customize Dependency Parser for FM and R&R Engines (only for German and French languages); enhanced experience for the user to switch to another intent while the bot is waiting for input via a link (know more); Ability to enable or disable auto-correction of String entities irrespective of Extraction Behavior (know more).
Knowledge Graph New option for lemmatization using Parts of Speech (know more); simplified CSV format for Knowledge Graph import/export with full support for all the Knowledge Graph features (know more); rejection of training nodes with a large number of questions (100 questions) by Training and Knowledge Graph Analysis; search in Answer support extended for other languages (know more).
Bot Analytics
Bot Metrics have been enhanced to allow filtering based on time in addition to date (know more); the scope of apps has changed from ‘user-level’ to ‘bot level’ (know more).
Batch Testing

The batch Test suites and reports enhanced to support defining the traits; the inclusion of the thresholds and configurations details in the test results summary; ability to run the test suite against the published mode or the in-development mode of the Bot. Learn more.

Language Support
The ability to disable a supported language at the bot level (know more); ability to customize messages related to language selection and disambiguation using a koreUtil.getCurrentOptions function (know more); enhancements to Korean language intent and entity detection.
Channel Enablement
New channels: Unblu Channel (learn more) & WeChat Channel (learn more); Cisco Spark Channel has been updated in line with its rebranding as Cisco Webex Teams (learn more).
Enterprise Features
IP whitelisting (learn more); the import of Organizational Units, the configuration of the Inclusion Rules, and Custom User Profile Fields in Active Directory Sync (learn more).
Security & Performance NodeJS Modules have been upgraded; Lodash has been upgraded to 4.17.15; Support extended for TLS 1.2 and disabled for TLS 1.1 & 1.0