OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

Enable Two-way SSL for Service nodes

Two-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others’ identity.

It refers to a client (web browser or client application) authenticating themselves to a server (website or server application) and the server also authenticating itself to the client through verifying the public key certificate/digital certificate issued by the trusted Certificate Authorities (CAs).

Kore.ai Implementation

Kore.ai Bots platform offers this support by default in their cloud offering. In case, the services you use need a two-way SSL, the platform provides the certificate.

For On-premises Users

During the bots platform installation, configure the SSL certificate following the instructions given in the Installation Guide.

Prerequisites

To establish a Two-Way SSL (Mutual Authentication) connection, you must have the following:

    • Private Key
    • Client Certificate
    • Certificate Authority Root Certificate
    • Certificate Authority Intermediate Certificates.

The client can acquire a certificate from any of the trusted Certificate Authority (CA).

Working

Whenever the bots platform makes a call to backend services for API invocation (from Service node) that requires mutual authentication (or two way SSL), the bots platform presents the configured certificate to the API endpoint for SSL handshake. If the certificate is not valid or not trusted by the API service, the bot cannot make that call.

The authentication message exchange during SSL handshake between bots platform and API server includes the following steps:

  1. The bots platform makes a request to a configured API endpoint.
  2. The API server presents its certificate to the bots platform.
  3. The bots platform verifies the server’s certificate.
  4. If successful, the bots platform sends its configured two-way SSL certificate to the API server.
  5. The API server verifies the presented certificate credentials.

If successful, the server grants API access to the bots platform.

This process is applicable for service nodes (know more about service node) in a bot.