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Managing Content

Sources refer to the origins of the content to be mapped and added to your SearchAssist app. The Source page on the SearchAssist platform lets you add and manage content from different sources. Organizational content is found in various formats and sizes including unstructured sources like documents, videos, PDFs, website content, emails, and structured sources like JSON and CSV files. Structured content is organized and tagged. If you source unstructured files, you must annotate and tag the content so that it can be interpreted by the Search Assist app.    

Extract and ingest data into your SearchAssist app from diverse and multiple sources like enterprise web pages, and content files to search from. SearchAssist can integrate with your Virtual Assistant and list the services the Virtual Assistant is capable of performing.

Content Sources

SearchAssist allows you to map sources and add content in the following ways:

  • Crawl Web Domain 
    Extract and index content from one or more websites and then prepare the content for search.
  • Upload Files
    Index data from files such as PDF, CSV, JSON, and MS Office programs so the content can be accessed by the search app.
  • FAQs 
    Upload common questions that users ask about your offerings (e.g. products, services, or processes). Add FAQs from a file, extracted from URLs, or manual input.  
  • Structured Data
    Contain objects of predefined length and type facilitating easy access and retrieval. Extract and format structured data like JSON or CSV files.  
  • Action Sources – Virtual Assistants
    Bot-actions are tasks or services that the virtual assistant is capable of driving. Virtual assistants are sources of associated actions and can be linked to a SearchAssist app.