OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

8.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 8.1.x of the platform.

v8.1.10 May 29th 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Bot Store Explore the prebuilt templates and solution accelerators at Kore.ai Store. Install the one that suits your business, and customize it to your needs. (know more).
Natural Language
Knowledge Graph
  • Reference Id can be defined for each of the FAQs present in the KG. This is particularly useful to cross-reference between external content management systems and the FAQs added to the KG.
  • Display Name can be used to present a different statement to the user in case of ambiguity resolution so that the users can have a better experience to resolve the ambiguity.
    (know more).
New Language Catalan language has been introduced.

v8.1.9 May 15th 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Natural Language
Entity Processing A new entity rule, returnOnlyMonthYear, has been introduced to extract the month and year from user input and to ignore the date part, (know more).

v8.1.8 May 1st 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

v8.1.6 Apr 17th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

v8.1.5 Apr 4th 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Channel Support
Webhook Channel Option to View the JWE token from the Webhook Channel configuration has been provided (know more).
Voice Channels Call Control Parameters has been introduced to support managing the call behavior for the IVR (referred to as VXML properties) and AudioCodes Channel (referred to as Session Parameters)(know more).

v8.1.4 Mar 20th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

v8.1.2 Mar 9th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Natural Language
Entity Processing A new entity rule, preferredDateFormat, has been introduced to automatically resolve date in case of ambiguity, for example 2-3-2021, or 12/11/2020, (know more).

v8.1.1 Mar 5th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

v8.1.00 Feb 20th 2021

Major Release

Following is a list of feature enhancements addressed in this release.

Feature Enhancement
Bot Builder
Universal Bot Universal Bot enhancements include the ability to define ML Threshold per linked bot, pass Eligible Linked Bots from Web/Mobile SDKs (know more), define the event behavior by choosing the tasks from linked bots (know more).
Miscellaneous The message presented to the end-user for obtaining authorization to connect to external systems can be customized using the koreUtil.getCurrentOptions() function. Know more
Feature Enhancement
Natural Language
Contextual NLU Enhanced Group Node functionality to enable scoping, training, and control the behavior of sub-intents. These features would ensure an improved user experience with follow-ups, digressions, and amending entity values. Know more
Support for Multiple Intent Models within a virtual assistant to simplify the training of sub-intents without adding noise or impacting the training given for the primary intents of your bot. In this approach, all the primary intents of the bot being a part of the Bot Level Intent Model, and each of the Dialog tasks having its own ML Model consisting of all the sub-intents added to it. Know more.
Support for training sub-intents with entities using NER. Know more.
Entity Processing
  • Entity Rules can be defined to enable business rules for validating the input for an entity node. Earlier these rules had to be set using a script node, now you can define these rules from the Instance Property of the Entity Node. Know more.
NL Training Bot training can be further refined by configuring the following additional settings for the NL engines:

  • With the ability to customize the Ranking and Resolver Engine configurations, you can now choose the elimination rules, normalization of scoring, and thus control the winning intent selection behavior. Know more.
  • Network Type, Transformer, has been introduced to support sentence encoder. Know more.
  • Export option for the K-fold cross-validation reports has been introduced. Know more.
  • Trait support in Batch Testing has been enhanced. This includes the triggering of true positive when the traits are matched over and above the expected matches. Know more.
  • Support for understanding emojis present in the user utterance. Know more.
Feature Enhancement
Bot Analytics
Chat History
  • Ability to set a custom message (instead of the original message) in the Chat History from BotKit.
  • Ability to view chat history against the entries in Debug logs.
  • Ability to merge conversation sessions of an anonymous user (pre-login) and known user (post-login) from SDK Channel.
Miscellaneous
  • API to modify the Thresholds and Configurations, and Advanced NLP Settings
  • API to create, run and manage Batch Test Suites
  • API for enabling Web/Mobile SDK, Webhook, Slack, and MS Teams channels
Feature Enhancement
Language Support Updates
  • New Languages
    • Norwegian
    • Hindi
Channel Updates
  • Mattermost configuration updates for Websocket based integration
Enterprise Features
  • Support for Multi-region Deployment (For on-prem customers)
  • Audit logs for capturing User Management changes triggered using Public APIs
  • Ability to enforce the use of JTI Claims
  • Ability to enforce the use of JWE Encryption
  • Ability to store multiple value sets for Environment Variables so that the appropriate variable set can be selected while promoting the bot definition to a different environment without manual intervention. (For on-prem customers). Know more.
Security & Performance Node.js have been upgraded.