OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

User Intent Node

As a bot developer, you typically create a task to resolve one primary user intent. Yet, user conversations can branch into related intents (follow-up or sub-intents) as a part of the primary intent.

Let us take a look into this sample conversation for a Book Flights bot:

Bot: Hi, how may I help you today?
User: Hey, what flight options have I got from LA to NYC?
Bot: Sure, let me know the travel date.
User: Wait a minute, will it rain there this Sunday?

The primary intent of this conversation is to book flight tickets. But the user wants to know the weather forecast before completing the booking, which is a valid use case.

User Intent Nodes help you add root intent or follow-up (or sub-intents) to your dialog tasks. The flow for a follow-up intent is built within the same dialog task using transitions, and cannot be linked to external tasks. When the execution of a follow-up intent is completed, the conversation flow continues within the same dialog tasks based on the transitions you add.

Note: To start a new Dialog Task from an existing one, you can use the Dialog Task nodes.

Set-Up

Setting up an user intent node in a dialog task involves the following steps:

Add Node

  1. Open the dialog task to add the user intent node.
  2. Add user intent node in the designated place. For steps in adding nodes, refer here.
  3. The user intent window is displayed with the Component Properties tab selected by default.

Configure Node

Component Properties

The configurations you set up or edit in the Component Properties tab reflects in all the dialog tasks that use this node. These settings are the same for Intent and Sub-intent nodes.
  1. On the Component Properties tab, under the General Settings, you can modify
    • the Name and
    • Description.

NLP Properties

  1. From the NLP Properties tab, you can perform actions from the below-listed sections:
    • Machine Learning settings to provide user utterances to improve the detection for this intent.
    • Bot Synonyms or related phrases for this user intent.
    • Patterns & Rules to capture this intent if the user’s utterance contains these specific patterns.
    • Manage Context to control the flow of conversation.

Connections Properties

  1. Click the Connections tab and set the transition properties to determine the node in the dialog task to execute next. You can write the conditional statements based on the values of any Entity or Context Objects in the dialog task, or you can use intents for transitions.
    • Under the Connection Rules section, click Add IF.
    • Configure the conditional expression based on one of the following criteria:
      • Entity: Compare an Entity node in the dialog with a specific value:
        • Select the Entity.
        • Select an operator from the drop-down list: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than.
        • Type the number in the Value field. For example, PassengerCount (entity) greater than (operator) 5 (specified value).
      • Context: Compare a context object in the dialog with a specific value using one of these operators: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than. For example, Context.entity.PassengerCount (Context object) greater than (operator) 5 (specified value).
      • Intent: Select an intent that matches the next user utterance.
    • In the Then go to drop-down list, select the next node to execute in the dialog flow if the conditional expression succeeds. For example, if the PassengerCount (entity) greater than (operator) 5 (specified value), Then go to Offers (sub-dialog).
    • In the Else drop-down list, select the node to execute if the condition fails.
      Note: If you want to write multiple If conditions, click + Add Else If below the last If conditional expression.