This document is aimed at giving you an overview of the virtual assistant platform as a guide to the various feature offerings.
Tasks
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Storyboard | Storyboard | Build -> Conversation Skills -> Storyboard |
Small Talk | Bot Tasks -> Small Talk | Build -> Conversation Skills -> Small Talk |
Dialog Tasks | Bot Tasks -> Dialog Tasks | Build -> Conversation Skills -> Dialog Tasks |
Alert Tasks | Bot Tasks -> Alert Tasks | Build -> Conversation Skills -> Alert Tasks |
Information Tasks | Bot Tasks -> Information Tasks | Deprecated |
Action Tasks | Bot Tasks -> Action Tasks | Deprecated |
Knowledge Graph | Bot Tasks -> Knowledge Graph | Build -> Conversation Skills -> Knowledge Graph |
Forms | Bot Tasks -> Digital Forms | Build -> Digital Skills -> Digital Forms |
Widget & Panels | Bot Tasks -> Digital Views | Build -> Digital Skills -> Digital Views |
Natural Language
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Bot Synonyms (for Intent identification) |
An intent node within the Dialog Task -> NLP Properties | An intent node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Synonyms & Concepts | Build -> Natural Language -> Training -> Bot Synonyms | |
Utterances (for Intent identification) |
An intent node within the Dialog Task -> NLP Properties | An intent node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Machine Learning Utterances | Build -> Natural Language -> Training -> Intents | |
Patterns (for Intent identification) |
An intent node within the Dialog Task -> NLP Properties | An intent node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Patterns and Rules | Build -> Natural Language -> Training -> Intents | |
Negative Patterns (enabling) |
Natural Language -> Training -> Advanced Settings | Build -> Natural Language -> Advanced Settings |
Negative Patterns (for Intent identification) |
An intent node within the Dialog Task -> NLP Properties | An intent node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Negative Patterns | Build -> Natural Language -> Training -> Intents | |
Rules (for Intent identification) |
An intent node within the Dialog Task -> NLP Properties | An intent node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Patterns and Rules | Build -> Natural Language -> Training -> Intents | |
Synonyms (for Entity extraction) |
Entity node within the Dialog Task -> NLP Properties | Entity node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Synonyms & Concepts | Build -> Natural Language -> Training -> Entities | |
Patterns (for Entity extraction) |
Entity node within the Dialog Task -> NLP Properties | Entity node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Patterns and Rules | Build -> Natural Language -> Training -> Entities | |
Synonyms (for Field extraction) |
Entity node within the Dialog Task -> NLP Properties | Entity node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Synonyms & Concepts | Build -> Natural Language -> Training -> Fields | |
Patterns (for Field extraction) |
Entity node within the Dialog Task -> NLP Properties | Entity node within the Dialog Task -> NLP Properties |
Natural Language -> Training -> Patterns and Rules | Build -> Natural Language -> Training -> Fields | |
Add Concepts | Natural Language -> Training -> Synonyms & Concepts | Build -> Natural Language -> Training |
Add Traits | Natural Language -> Training -> Traits | Build -> Natural Language -> Training |
Validate ML Model | Natural Language -> Training -> Machine Learning Utterances | Build -> Natural Language -> Training |
Import/Export Utterances | Natural Language -> Training -> Machine Learning Utterances | Build -> Natural Language -> Training |
Set Thresholds & Configurations for various NL engines |
Natural Language -> Training -> Thresholds & Configurations | Build -> Natural Language -> Thresholds & Configurations |
Auto training for ML | Natural Language -> Training -> Advanced Settings | Build -> Natural Language -> Advanced Settings |
Intelligence & Settings
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Default Dialog | Natural Language -> Default Conversation | Build -> Intelligence -> Default Dialog |
Configure Events (previously Event Handlers) |
Natural Language -> Default Conversation | Build -> Intelligence -> Events |
Interruption Handling | Natural Language -> Intelligence | Build -> Intelligence -> Manage Interruptions |
Multi Intent detection | Natural Language -> Intelligence | Build -> Intelligence -> Multi intent Detection |
Amend entities | Natural Language -> Intelligence | Build -> Intelligence -> Amend Entity |
Sentiment Management | Natural Language -> Intelligence | Build -> Intelligence -> Sentiment Management |
Standard Responses | Natural Language -> Default Conversation | Build -> Intelligence-> Standard Responses |
Ignore Words & Fields | Natural Language -> Intelligence | Build -> Intelligence -> Ignore Words & Fields |
Bot Settings | Settings -> Config Settings | Build -> Configurations -> General Settings |
Language enablement | Settings -> Config Settings | Build -> Configurations -> Languages |
Data Redaction | Settings -> Config Settings | Build -> Configurations -> PII Settings |
Auth Profiles | Settings -> Config Settings | Build -> Configurations -> Authorization Profiles |
Manage Sessions | Settings -> Config Settings | Build -> Configurations -> Manage Sessions |
Environment Variables | Settings -> Config Settings | Build -> Configurations -> Environment Variables |
Content Variables | Settings -> Config Settings | Build -> Configurations -> Content Variables |
Testing
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Utterance Testing | Testing -> Utterance Testing | Build -> Testing -> Utterance Testing |
Batch Testing | Testing -> Batch Testing | Build -> Testing -> Batch Testing |
Metrics
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Usage Metrics | Dashboard -> Usage Metrics | Analyze -> Usage Metrics |
Custom Dashboards | Dashboard -> Custom Dashboards | Analyze -> Custom Dashboards |
Containment Metrics | Dashboard -> Containment Metrics | Analyze -> Containment Metrics |
NLP Metrics (previously Metrics) |
Analyze -> Metrics | Analyze -> NLP Metrics |
Conversation Flows | Analyze -> Conversation Flows | Analyze -> Conversation Flows |
Miscellaneous
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Channel Enablement | Channels | Deploy -> Channels |
Agent Transfer | API Extensions -> Agent Transfer | Deploy -> Integrations -> Agent Transfer |
Bot Kit | API Extensions -> BotKit SDK | Deploy -> Integrations -> BotKit |
Web/Mobile SDK | API Extensions -> Web/Mobile SDK | Deploy -> Integrations -> Web/Mobile SDK |
Apps | API Extensions -> Apps | Deploy -> Integrations -> Apps |
API Scopes | API Extensions -> API Scopes | Deploy -> Integrations -> API Scopes |
Publish Bot | Publish | Deploy -> Bot Management -> Publish |
Versioning | Settings -> Bot Management | Deploy -> Bot Management -> Bot Versions |
Import/Export Bot | Settings -> Bot Management | Deploy -> Bot Management -> Import & Export |
Delete Bot | Settings -> Bot Management | Deploy -> Bot Management -> Delete Bot |
Team Collaboration (previously Invite Developer) |
Settings -> Bot Management | Manage -> Team |
Plan details | NA | Manage -> Plan & Usage |
Invoices | NA | Manage -> Invoices |
Universal Bot
These are the features specific to Universal Bots, for other features refer to the above sections.
Feature/ Functionality |
Legacy UI | New UI (v9.0) |
---|---|---|
Linked Bot | Bot Tasks -> Linked Bot | Build -> Conversational Skills -> Linked Bot |
Widgets & Panels | NA | Build -> Digital Skills -> Digital Views |
Linked Bot Training | Natural Language -> Training | Build -> Natural Language -> Linked Bot Training |