OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

Add the Mattermost Channel

You can connect Kore.ai bots to your Mattermost account using either:
(NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account)

WebHook based Integration

Step 1: Setup Outgoing Webhook

  • Login to your Mattermost account
  • From the ‘Main Menu’ (hamburger menu from the left panel) choose ‘Integrations’.
  • Select the ‘Outgoing Webhooks’ menu and click ‘Add Outgoing Webhook’.
  • Provide required information as per the below image.
    • Enter your preferred values for Title, Description and Bot Name fields.
    • Choose ‘application/json’ as Content Type.
    • If you would like your bot to be available only for a specific channel, then choose the required channel from the Channel dropdown.
    • Provide your Kore.ai bot’s Bot Name in the Trigger Words field.
    • Copy the Callback URL for the Kore bot (located in the ‘Configurations’ tab of Mattermost Channel enablement) and provide it in the ‘Callback URLs’ field.
    • Click on ‘Save’ to complete the Outgoing Webhook setup.
    • You would be redirected to the confirmation page with the Token displayed.
    • Copy this Token and provide it in the ‘Outgoing Webhook Token’ field present in the Kore Bot Channel Configurations section.

Step 2: Setup Incoming Webhook

  • Select ‘Incoming Webhooks’ menu and click ‘Add Incoming Webhook’.
  • Provide required information as per the below image.
    • Enter your preferred values for Title, Description and Username fields.
    • Choose a default channel. Kore.ai bots always respond back in the channel from which the user input is received.
    • Do not select the ‘Lock to this channel’ option.

  • Click on ‘Save’ to complete the Incoming Webhook setup.
  • You would be redirected to the confirmation page along with the URL associated with this newly created incoming webhook.
  • Copy this URL and provide it in the ‘Incoming Webhook URL’ field in the Kore Bot Channel Configurations section.

WebSocket based Integration

Step 1: Enable Personal Access Tokens

To enable a WebSocket connection, you would need to create a Mattermost account to be provisioned as a bot.

  • First, enable usage of Personal Access Tokens to allow your Mattermost users to generate personal access tokens.
  • Personal access tokens are used to authenticate and provide full access to an account.
    • Login to Mattermost from an account that has access to ‘System Console’.
    • From ‘System Console’, navigate to the ‘Integrations – Custom Integrations’ menu.
    • Locate the ‘Enable Personal Access Tokens’ setting, set it to ‘true’, and save.

Step 2: Create an Account to be Provisioned as a Bot

  • Create a new account you intend to be presented as a bot for your Mattermost users.
  • Login to this new account and navigate to the ‘Account Settings’ section.
    • Make a note of the ‘Username’ and provide it in the Kore Bot Channel Configurations section.
  • Navigate to the ‘Account Settings – Security’ section.
    • Click on the ‘Personal Access Tokens’ section and click ‘Create New Token’.
    • Provide a description for your token and ‘Save’.
    • Post-confirmation, you will be presented with the access token.
    • Make a note of the ‘Access Token’ and provide it in the Kore Bot Channel Configurations section.