OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

Travel Planning Sample Bot

This sample bot is defined with a dialog task that uses open APIs to get the flight, location, and weather details. You can use this bot to learn about optimizing Natural Language Processing (NLP) and designing more complex dialog tasks, as well as an alert task, information task, action task, and knowledge task.
After installation, you can test the bot using the Talk to Bot feature to test any of the following configured tasks.

  • Dialog Tasks
    • Search flight availability
  • Alert Tasks
    • Schedule weather report
  • Information Tasks
    • Get a 3-day weather forecast
  • Action Tasks
    • Check weather condition
  • Knowledge Tasks
    • Weather-related information

Installing the Travel Planning Sample Bot

  1. Log on to Bot Builder.
  2. To view your sample bots, click the down-arrow next to the  +New Bot and select Install Sample Bots.
  3. Search for Travel Planning Sample, hover and then click Install.
  4. The Travel Planning Sample installed successfully message is displayed and the sample bot is added to your Bot Builder Landing page.
  5. You can talk to Bot to understand its functionality.

Customizing the Sample Bot

Try out your bot using Talk to Bot and test all the alerts and actions. Then review the configuration tabs of the bot in Bot Builder:

Bot Tasks – Add or modify tasks. This bot is configured with 1 each of dialog, alert, information, action, and knowledge tasks. You can also add dialog tasks, information tasks, knowledge tasks, and configure flows. Know more

Natural Language – Review and optimize natural language processing and machine language understanding of your bot. Know more.

Channels – Enable this bot for one or more communication channels. This bot is enabled for the Kore channel by default. Know more.

Settings – Edit or define bot settings, such as name, icon, and other settings. Know more.

Publishing – You can publish alert, action, or dialog tasks for Standard Bots for an enterprise or to the Kore.ai Bot Store. For more information, see Publishing Tasks.

Analyze – You can review the full conversation between the Bots Platform and a user using Chat History. For more detail, you can review and analyze both successful, and unsuccessful interactions between a Bot and a user in the Chat Logs section. If necessary, based on the interaction, you can initiate Bot training to better handle future communication transactions. For more information, see Analyzing Your Bot.