OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

How to Install Template Bots

This section of the documentation will discuss a scenario where a user wants to install a template bot into their Kore.ai platform account instead of building it from scratch. These template bots serve as ready-to-use bots that enable you as a bot developer to explore the bot’s capabilities and install them into their accounts. This document explains the installation of a Restaurant bot.

Problem Statement

Instead of building a bot from scratch, users can explore the Restaurant bot and install it into their accounts that suit their business needs.

Pre-requisites

  • A Kore.ai platform account

Install Bot

You can explore the Restaurant bot before installing it. The explore option allows you to get an overview of the Restaurant bot including the technical specifications, supported channels, integrations, and languages. For information, refer to Explore Bots.

As a Kore.ai platform user, you can access the store to explore and install the Restaurant bot from within the platform.

  1. Log in to the Kore.ai platform with valid credentials.
  2. On the landing page, you can use either of the below options to access the Restaurant bot:
    • Click the Explore Bots banner at the bottom left.
    • Click New Bot and select the Start from the Store option from the list.
  3. On the Templates from Bot Store page, you can view, explore, and install the Restaurant bot.
  4. Hover over the Restaurant bot to preview its features and click Install to install it.

  1. A Configure Sample Bot window appears on the Bot Summary page.
  2. You can continue with the configuration or choose to set up the Restaurant bot later. If you don’t want to set it up immediately, just close the configure window. The option to set it up is available next to the bot name and you can set it up later.
  3. On the Configure Sample Bot window, by default, the Instructions tab is selected and you can find the installation instructions.
  4. Click Next.
  5. On the Bot Settings page:
    1. Enter the Bot Name.
    2. Select an icon:
      1. Generic bot icon
      2. Custom icon – Click Choose File to upload an icon for your installed bot
  6. Click Next.
  7. On the Setup Bot Variables page, enter the corresponding values for the variable names. These are the values that the Restaurant bot needs for its execution. Variables and their values are given in the table below:
Variable Name Value Description
Api_Key q4db08b7-5729-4ba9-828-f1 Enter an API key for authorization purposes.
Base_Url https://api.yelp.com/v3/ (Yelp Base URL) Yelp app is used in this restaurant to let users post reviews and rate the business.
Business_Id 07221 Yelp Business ID
Is_Yelp_System_Required True If false, enter working hours manually. If true, ignore ‘WorkingHours’
Mon_Workhours_Start 0930 Enter time in HHMM 24 Hrs format
Mon_Workhours_End 2300 Enter time in HHMM 24 Hrs format
Special_Hours 2021-05-11,0930,2300 | 2021-05-11,0800,2300 Enter Date in YYYY-MM-DD format. Enter time in HHMM format. Enter inputs separated by ‘,'(comma) Date,start,end. Another input is delimited by the ‘|’ pipe

Note: Similarly, for other working days, you can define the working hours. For holiday or the restaurant remains closed, just enter 0.

  1. Click Done and the bot is ready for use.