OVERVIEW
Virtual Assistants
Kore.ai Platform
Key Concepts
Natural Language Processing (NLP)
Accessing Platform
VIRTUAL ASSISTANTS
Virtual Assistant Builder
Virtual Assistant Types
Getting Started
Create a Simple Bot
SKILLS
Storyboard
Dialog Tasks
Introduction
Dialog Builder (New)
Dialog Builder (Legacy)
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Bot Action Node
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Manage Dialogs
User Prompts
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Train
Build
Alert Tasks
Introduction
Ignore Words and Field Memory
How to Schedule a Smart Alert
Small Talk
Digital Views
Introduction
How to Configure Digital Views
Digital Forms
Overview
How to Configure Digital Forms
NATURAL LANGUAGE
Overview
Machine Learning
Introduction
Model Validation
Fundamental Meaning
Introduction
NLP Guidelines
Knowledge Graph
Traits
Introduction
How to Use Traits
Ranking and Resolver
Advanced NLP Configurations
INTELLIGENCE
Overview
Context Management
Overview
Session and Context Variables
Context Object
How to Manage Context Switching
Manage Interruptions
Dialog Management
Sub Intents & Follow-up Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Event Based Bot Actions
Default Conversations
Default Standard Responses
TEST & DEBUG
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Conversation Testing
CHANNELS
PUBLISH
ANALYZE
Overview
Dashboard
Custom Dashboard
Overview
How to Create Custom Dashboard
Conversation Flows
NLP Metrics
ADVANCED TOPICS
Universal Bots
Overview
Defining
Creating
Training
Customizing
Enabling Languages
Store
Smart Bots
Defining
koreUtil Libraries
SETTINGS
Authorization
Language Management
PII Settings
Variables
Functions
IVR Integration
General Settings
Management
Import & Export
Delete
Bot Versioning
Collaborative Development
Plan Management
API GUIDE
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
ADMINISTRATION
HOW TOs
Create a Simple Bot
Create a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure UI Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
RELEASE NOTES

Script Node

A Script Node allows you to write JavaScript code in a dialog task.
You can use the script node to perform the following actions:

  • Manipulate user input parameters before executing an API call.
  • Manipulate the parameters from an API response payload before continuing with the dialog.
  • Display custom error messages to the user.
  • Make decisions based on complex business rules.

When you test a dialog in the bot builder, script node errors are displayed in the Error in Script Node dialog with the line number and column number, along with the associated Context object. You can update and test the script directly in the Error in Script Node dialog as shown in the following illustration.

Set up a Script Node

Setting up a script node in a dialog task involves the following steps:

Set-Up

Setting up a script node in a dialog task involves the following steps:

Note: Post v9.0 of the platform, the Script node is categorized under the Bot Action node. For details on the Bot Action node, click here.

Add Node

  1. Open the dialog task to add the Script node.
  2. Add script node in the designated place. For steps in adding nodes, refer here.
  3. The Script window is displayed with the Component Properties tab selected by default.
  4. You can configure the Connection Properties, refer here for details.

Configure Node

Component Properties

Note: The configurations you set up or edit in these sections reflect in all other dialog tasks that use this node.

  1. On the Component Properties tab, under the General Settings section, enter a Name and Display Name for the script node. Node names cannot have spaces.
  2. Under the Script Definition section, click Define Script to add JavaScript.
  3. On the Add Script dialog box, enter your JavaScript; then click Save. See below for JavaScript code examples.
  4. In the Variable Namespaces section, associate the variable namespaces to execute this node and its transitions. This option is visible only when the variable namespace is enabled for the bot. You can go with the task level settings or customize it for this node. For more information, refer to Managing Namespace.

JavaScript Examples

Using JavaScript, you can customize your dialog task by processing data before or after an API call. For example, directing the dialog task flow. You can use the Context object type-ahead feature to identify and select dynamic variables as shown in the following illustration. For more information, refer to Context Object.
Type Ahead Context Object

Manipulating Data

In JavaScript, you can fetch data from the session data using session variables. For example, you can GET the user ID using context.session.UserContext.identities, and then PUT the data into context as shown in the following example.

var x = context.session.UserContext.identities;
var isEmailFound = false;
for (var i = 0; i < x.length; i++) {
    if (x[i].type === "mapped") {
        var identity = x[i].val;
        var arr = identity.split("/");
        var pattern = /^cs/i;
        var result = arr[0].match(pattern);
        if (result) {
            isEmailFound = true;
            context.UserSession.put("rtmEmail", arr[1], '20000');
        }
    }
}
...

For more information, refer to Using Session and Context Variables in Tasks.

Handling Conditions

The following code example returns the customer ID using a Context object variable from the service node response body when the ID is not provided in the data.results

var data = context.getcontactsService.response.body;
if (data & amp; & amp; typeof(data.results) != 'undefined') {
 context.customerID = data.results.customerId;
} else {
 context.customerID = context.Usersession.customerID;
}

Handling Flow

The next script node code example validates the bank transfer amount that does not exceed limits for the type of account selected using Context object variables.

var valid = 0;
var i = 0;
while (context.accdata.length - i) {
 if (context.accdata[i].accountType == context.entities.FromAccountName) {
  if ((context.accdata[i].amount - context.entities.Amount) < 0) { valid = 3; } else { if (context.entities.Amount > context.accdata[i].transferLimit) {
    valid = 0;
   } else {
    valid = 2;
   }
  }
 }
 i++;
}
context.canProceed = valid;