Testing gives you a preview or simulation of the experience of your users using SmartAssist. You can simulate a phone call or a chat message and run through the required automation and deflection scenarios until pre-transfer messages. Along with the preview, you can see the chat log detailing messages exchanged and the intent identified and executed.
Following are the typical scenarios that you can test quickly using the testing feature:
You can set up defaults easily within SmartAssist. This helps you to simulate the customer experience and resolve any non-obvious issues with your default flows quickly using the testing feature.
You can simulate a deflection experience within the testing section with its support for both voice and chat channels.
Automation Use Cases
You can test any scenarios with the testing feature if you have set up any automation use cases within SmartAssist. With the keypad, you can simulate customer inputs and other similar flows easily.