Overview

This method is used to obtain the CSAT conversation summary.
(TBD)

Request

This section describes the information that is available in the request.

Method URL End Point
GET
/public/{streamId}/analytics/csat/summary

Request Parameters

Path Parameters

Parameter Required Description Type/Value
streamId *  Y Stream ID
(e.g.  st-606c43de5e00ca5f4e27e38a)
String

Query Parameters

Parameter Required Description Type/Value
startDate *  Y Date in ISO81 format
(e.g.. 2021-03-31T12:01:00.000Z)
Date
endDate *  Y Date in ISO81 format Date
agentGroupIds[]  N Agent group ids array[string]
agentIds[]  N List of user ids array[string]
sortBy  N sort by query in the form of field:desc/asc (for e.g., name:asc) String
limit  N

Maximum limit of records
Default value : 10

Integer
offset  N

offset number
Default value : 0

Integer

Sample Request

TBD

Response

The following table describes the information that is available in the response.

Response Fields

Parameter Required/Optional Description

Authorization

Invoke the API with JWT in the header with the following syntax:

auth: {{JWT}}

Response Content Type

application/json

Sample Response

{
  "csat": 3,
  "surveysCompleted": 10,
  "collectionRate": 90
}

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