Response
The following table describes the information that is available in the response.
Response Fields
| Parameter | Required/Optional | Description |
|---|---|---|
Overview
This method is used to fetch agent operational metrics of the last 24 hrs.
Request
This section describes the information that is available in the request.
| Method | URL | End Point |
|---|---|---|
GET |
/public/{streamId}/analytics/agents/me/ops-summary
|
Request Parameters
No Request parameters.
Sample Request
TBD
Authorization
Invoke the API with JWT in the header with the following syntax:
auth: {{JWT}}
Response Content Type
application/json
Sample Response
{
"avgCSAT": 3.1,
"totalCalls": 10,
"resolved": 5,
"avgHandleTime": 4.32
}