Get Active or in Queue Conversation Summary by Skills

Overview

This method is used to fetch the active or in queue conversation summary by skills.
(TBD)

Request

This section describes the information that is available in the request.

Method	URL	End Point
GET		/public/{streamId}/analytics/skills/conversation-summary

Request Parameters

Path Parameters

Parameter	Required	Description	Type/Value
streamId *	Y	Stream ID (e.g. st-606c43de5e00ca5f4e27e38a)	String

Query Parameters

Parameter	Required	Description	Type/Value
status *	Y	Comma separated widget list Available values : ACTIVE, OPEN	String
source	N	Source chat or call Available values : call, chat, email	String
startDate *	Y	Date in ISO81 format (e.g.. 2021-03-31T12:01:00.000Z)	Date
endDate *	Y	Date in ISO81 format	Date
limit	N	Maximum limit of records Default value : 10	Integer
offset	N	offset number Default value : 0	Integer
agentGroupIds[]	N	Agent group ids	array[string]
agentIds[]	N	List of user ids	array[string]

Sample Request

TBD

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Response

The following table describes the information that is available in the response.

Response Fields

Parameter	Required/Optional	Description

Authorization

Invoke the API with JWT in the header with the following syntax:

auth: {{JWT}}

Response Content Type

application/json

Sample Response

{
  "results": [
    {
      "name": "skill name",
      "id": "sk-daf-21as-add",
      "count": 2,
      "skillGroupColor": "#ffff00",
      "skillGroupName": "Programming Language",
      "skillgroupid": "60b0d8455d3dea651f7cc524"
    }
  ],
  "offset": 1,
  "limit": 10,
  "hasMore": false
}

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