This page displays various statuses of the Agent like available, offline, busy, or away, along with a brief description for each status. You can add a new status and edit or delete the existing statuses on this page.
Add Agent Status
To add a new agent status, follow these steps:
1. On the left pane, click Agent Status under User Management.
2. In the Agent Status window, click + New Status.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/AgentStatus.png)
3. In the New Status window, enter the following details:
- Status Name – Enter the status name.
- Status Type – Select the status type: Away or Busy.
- Description – Type in a brief description for the status.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/agent-stat-desc.png)
4. Click Add & Exit to add the status and exit the window or click Add & Stay to add the status and continue.
5. The status created successfully success message is displayed in the window.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/agent-status-msg.png)
6. The new status is added to the Agent Status list.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/new-added-status.png)
Edit Agent Status
To edit an existing Agent status entry, follow these steps:
1. In the Agent Status window, click the edit icon of the Agent Status you want to modify.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/edit-agent-status.png)
2. In the Edit Status window, edit the Status Name, Status Type, and/or Description values, then click Update.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/click-update.png)
3. The Status updated successfully message appears in the window.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/success-agentstatus.png)
4. The modified values reflect in the Agent Status window.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/agent-status-updated.png)
Delete Agent Status
Note: The system lets you delete a custom Agent Status but not the default values.
To delete an existing Agent status entry, follow these steps:
1. In the Agent Status window, click the delete icon of the desired Agent Status
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/agent-status-del.png)
2. Click Yes in the Deletion confirmation window.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/del-status.png)
3. A success status message is displayed when the agent status is deleted.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/del-success-stat.png)
4. The deleted Agent Status is removed from the Agent Status list.
![](https://docs.kore.ai/smartassist/wp-content/uploads/sites/3/2022/03/remove-agslist.png)