{"id":29700,"date":"2021-08-12T11:18:08","date_gmt":"2021-08-12T10:18:08","guid":{"rendered":"https:\/\/multisite.korebots.com\/v9-0\/?p=29700"},"modified":"2021-08-12T11:18:08","modified_gmt":"2021-08-12T10:18:08","slug":"channels","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/docs\/process-apps\/settings\/channels\/","title":{"rendered":"Channels"},"content":{"rendered":"

A channel is a line of communication between your process app and its users. You can use channels for various purposes such as notifying users of important updates, delivering alerts, or sending data to users.<\/span><\/p>\n

By default, the Process App supports three channels. They are as follows:<\/span><\/p>\n

    \n
  • Email<\/span><\/li>\n
  • Bot<\/span><\/li>\n
  • API<\/span><\/li>\n<\/ul>\n<\/div><\/div>
    <\/div><\/div>

    Configure an Email Channel<\/b><\/h4>\n

    To configure an email channel, follow the below steps:<\/span><\/p>\n

      \n
    1. Click the <\/span>Settings <\/b>tab on the top.<\/span><\/li>\n
    2. By default, the <\/span>General Settings<\/b> page is displayed.<\/span><\/li>\n
    3. On the left pane, click <\/span>Channels<\/b>.<\/span><\/li>\n
    4. On the Channels page, select <\/span>Email<\/b>.<\/span><\/li>\n
    5. On the Email window, you can configure the email based on the <\/span>type <\/b>selected.\u00a0<\/span>\n
        \n
      1. If you select <\/span>Default<\/b>, then enter an email address in the <\/span>Default Email<\/b> field.\u00a0<\/span><\/li>\n
      2. If you select <\/span>Custom<\/b>, then you must set up a custom email. Under the <\/span>Setup SMTP<\/b> section, enter the following details:<\/span>\n
          \n
        1. Server Name – Enter the server name<\/span><\/li>\n
        2. Port Number – Enter the port number of the server<\/span><\/li>\n
        3. Sender Email Address – Enter the email address of the sender<\/span><\/li>\n
        4. Username – Enter the user name of the server<\/span><\/li>\n
        5. Password – Enter the password for authentication<\/span><\/li>\n
        6. TLS Encryption – Enable TLS Encryption for security purposes. It is recommended to enable this option. <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n
        7. Click <\/span>Save<\/b>.<\/span><\/li>\n<\/ol>\n<\/div><\/div>
          <\/div><\/div>

          Configure a Bot Channel<\/b><\/h4>\n

          To configure a bot channel, follow the below steps:<\/span><\/p>\n

            \n
          1. Click the <\/span>Settings <\/b>tab on the top.<\/span><\/li>\n
          2. By default, the <\/span>General Settings<\/b> page is displayed.<\/span><\/li>\n
          3. On the left pane, click <\/span>Channels<\/b>.<\/span><\/li>\n
          4. On the Channels page, select <\/span>Bot<\/b>.<\/span><\/li>\n
          5. On the Bot window, you can select the following settings:<\/span>\n
              \n
            1. Bot <\/b>– Select a bot from the drop-down list.<\/span><\/li>\n
            2. Channel <\/b>– Select a channel from the drop-down list.<\/span><\/li>\n
            3. Instructions <\/b>– To configure a bot as a delivery channel, you must associate the process app with the bot. <\/span>Slack <\/b>and <\/span>MS Teams<\/b> are the only channels supported. You can find the instructions to configure them.<\/span><\/li>\n<\/ol>\n<\/li>\n
            4. Click <\/span>Save<\/b>.<\/span><\/li>\n<\/ol>\n<\/div><\/div>
              <\/div><\/div>

              Configure an API Channel<\/b><\/h4>\n

              You must configure an API channel to deliver notifications, messages, alerts, and fetch users and user groups.<\/span><\/p>\n

              To configure an API channel, follow the below steps:<\/span><\/p>\n

                \n
              1. Click the <\/span>Settings <\/b>tab on the top.<\/span><\/li>\n
              2. By default, the <\/span>General Settings<\/b> page is displayed.<\/span><\/li>\n
              3. On the left pane, click <\/span>Channels<\/b>.<\/span><\/li>\n
              4. On the Channels page, select <\/span>API<\/b>.<\/span><\/li>\n
              5. On the API window, you must define the following settings:<\/span>\n
                  \n
                1. Channel Configuration<\/b> – Define an API request to use the API channel to deliver notifications, messages, and alerts.\u00a0<\/span><\/li>\n
                2. Get Users and Groups<\/b> – Define an API request to fetch user(s) and group(s) from the API channel for notifications, alerts, tasks, etc. This is optional. But if the API is given during the assignment configuration, the users’ list appears in the suggestive recipients’ list as the user types the email addresses, and the system checks for matching records and provides them in the suggestive list.<\/span><\/li>\n<\/ol>\n<\/li>\n
                3. Click <\/span>Save<\/b>.<\/span><\/li>\n<\/ol>\n<\/div><\/div>
                  <\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"A channel is a line of communication between your process app and its users. You can use channels for various purposes such as notifying users of important updates, delivering alerts, or sending data to users. By default, the Process App supports three channels. They are as follows: Email Bot API Configure an Email Channel To...","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[148],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/29700"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/comments?post=29700"}],"version-history":[{"count":1,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/29700\/revisions"}],"predecessor-version":[{"id":29701,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/29700\/revisions\/29701"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/media?parent=29700"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/categories?post=29700"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/tags?post=29700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}