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size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"%E8%A8%AD%E5%AE%9A\"><\/span>\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IVR\u9023\u643a\u306e\u8a2d\u5b9a\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u884c\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u30dc\u30c3\u30c8\u306e\u8a2d\u5b9a<\/strong>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u6a19\u6e96\u5fdc\u7b54\u3001VXML\u30d7\u30ed\u30d1\u30c6\u30a3\u306a\u3069\u306eIVR\u8a2d\u5b9a\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c0\u30a4\u30a2\u30ed\u30b0\u306e\u5b9a\u7fa9\uff1a<\/strong>\u30ce\u30fc\u30c9\u56fa\u6709\u306e\u6587\u6cd5\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u3001\u304a\u3088\u3073\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u3084\u30ea\u30c8\u30e9\u30a4\u306a\u3069\u306e\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u52d5\u4f5c\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30e3\u30cd\u30eb\u306e\u8a2d\u5b9a\uff1a<\/strong>\u8a8d\u8a3c\u3092\u8a2d\u5b9a\u3057\u3001IVR\u30b7\u30b9\u30c6\u30e0\u306bWebHook\u3092\u8a2d\u5b9a\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u6709\u52b9\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/div><\/div><div 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\u30dc\u30c3\u30c8\u306eIVR\u8a2d\u5b9a<\/h4>\n<p>\u9023\u643a\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u3057\u3066\u3001\u307e\u305a\u30dc\u30c3\u30c8\u306eIVR\u8a2d\u5b9a\u3092\u6709\u52b9\u306b\u3057\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30aa\u30d7\u30b7\u30e7\u30f3\u304a\u3088\u3073VXML\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8a2d\u5b9a\u306f\u3001\u30dc\u30c3\u30c8\u306e\u30c7\u30d5\u30a9\u30eb\u30c8\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u306e\u30ce\u30fc\u30c9\u30ec\u30d9\u30eb\u3067\u30ab\u30b9\u30bf\u30e0\u5024\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3067\u3001\u30dc\u30c3\u30c8\u30ec\u30d9\u30eb\u3067\u5b9a\u7fa9\u3055\u308c\u305fVXML\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u4e0a\u66f8\u304d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<b>\u30dc\u30c3\u30c8\u306eIVR\u8a2d\u5b9a\u3092\u884c\u3046\u306b\u306f<\/b><\/p>\n<ol>\n<li>IVR\u3092\u9023\u643a\u3057\u305f\u3044\u30dc\u30c3\u30c8\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li>\u5de6\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u30d1\u30cd\u30eb\u306b\u30ab\u30fc\u30bd\u30eb\u3092\u5408\u308f\u305b\u3066<b>\u30c1\u30e3\u30cd\u30eb<\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li><b>IVR\u8a2d\u5b9a<\/b>\u3092\u898b\u3064\u3051\u3066\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<strong>\u624b\u9806<\/strong>\u304c\u8a18\u8f09\u3055\u308c\u305fIVR\u30d1\u30cd\u30eb\u304c\u958b\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u8a2d\u5b9a<\/strong>\u30bf\u30d6\u304b\u3089\u3001\n<ol>\n<li>\u30dc\u30c3\u30c8\u306e\u30c6\u30b9\u30c8\u306b<strong>Kore.ai IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9<\/strong>\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<a href=\"#ivr-sandbox\">\u8a73\u7d30\u306f\u4ee5\u4e0b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/a>\u3002<span style=\"text-decoration: underline;\">IMP<\/span>\uff1aIVR\u8a2d\u5b9a\u3092\u6709\u52b9\u5316\u305b\u305a\u306b\u30a2\u30d7\u30ea\u3092\u95a2\u9023\u4ed8\u3051\u305f\u5f8c\u306b\u8a2d\u5b9a\u3092\u4fdd\u5b58\u3057\u305f\u5834\u5408\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306b\u5fc5\u8981\u306a\u8a2d\u5b9a\u3092\u4e8b\u524d\u306b\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>\u65b0\u3057\u3044\u30a2\u30d7\u30ea\u3092\u4f5c\u6210\u3059\u308b\u304b\u3001\u65e2\u5b58\u306e\u30a2\u30d7\u30ea\u3092\u9078\u629e\u3057\u3066\u3001\u30a2\u30d7\u30ea\u3092IVR\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u9023\u4ed8\u3051\u307e\u3059\u3002<\/li>\n<li>\u5916\u90e8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308bWebHook\u306eURL\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/li>\n<li><strong>\u8a2d\u5b9a<\/strong>\u30bf\u30d6\u3067\u5404\u7a2e\u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002\n<p class=\"note\"><span style=\"text-decoration: underline;\">IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3092\u6709\u52b9\u5316<\/span>\u3057\u305f\u5834\u5408\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4ee5\u4e0b\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002IVR\u8a2d\u5b9a\u304c\u6709\u52b9\u306b<span style=\"text-decoration: underline;\">\u306a\u3063\u3066\u3044\u306a\u3044<\/span>\u5834\u5408\u3001\u3053\u308c\u3089\u306f\u4e8b\u524d\u306b\u5165\u529b\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u8a2d\u5b9a\u3092\u6709\u52b9\u306b\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u5024\u304c\u4ee5\u4e0b\u306e\u3082\u306e\u3068\u540c\u3058\u3067\u3042\u308b\u3053\u3068\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\u7570\u306a\u308b\u5024\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u304c\u671f\u5f85\u901a\u308a\u306b\u5fdc\u7b54\u3057\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002- \u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316\u3092<em>\u306f\u3044<\/em>\u306b\u8a2d\u5b9a &#8211; \u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9\u3092<em>builtin:speech\/transcribe<\/em>\u306b\u8a2d\u5b9a &#8211; IVR\u30c7\u30fc\u30bf\u62bd\u51fa\u30ad\u30fc\u3092<em>userinput<\/em>\u306b\u8a2d\u5b9a &#8211; ASR\u78ba\u4fe1\u5ea6\u3057\u304d\u3044\u5024\u3092<em>userinput.confidence<\/em>\u306b\u8a2d\u5b9a &#8211; ASR\u3057\u304d\u3044\u5024\u78ba\u4fe1\u5ea6\u3092<em>50<\/em>\u306b\u8a2d\u5b9a<\/p>\n<\/li>\n<li>\uff08\u30aa\u30d7\u30b7\u30e7\u30f3\uff09\u5916\u90e8\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u306b\u306f\u3001<strong>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316<\/strong>\u3067<b>\u306f\u3044<\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002\n<ul>\n<li>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u3068\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9\u3092\u5165\u529b\u3059\u308b\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\n<div class=\"alert alert-info\"><b>\u6ce8\u610f<\/b>\uff1a\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001UniMRCP\u3067\u30a8\u30f3\u30b3\u30fc\u30c9\u3055\u308c\u305f\u3001\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u5909\u63db\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u30dc\u30c3\u30c8\u306b\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u5316\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u306e\u307f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u4efb\u610f\u306e\u30ce\u30fc\u30c9\u306eIVR\u8a2d\u5b9a\uff08\u30b9\u30c6\u30c3\u30d72\u3067\u8aac\u660e\uff09\u306e\u969b\u306b\u3001\u6587\u6cd5\u3092\u5b9a\u7fa9\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/div>\n<p><a href=\"\/docs\/bots\/bot-builder-tool\/dialog-task\/voice-call-properties\/?lang=ja#Configuring_Grammar\">\u6587\u6cd5\u69cb\u6587\u306e\u8a73\u7d30\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/a>\u3002<\/li>\n<li>\u8a73\u7d30\u3092\u5165\u529b\u3057\u3066\u8a2d\u5b9a\u3092\u5b8c\u4e86\u3057\u307e\u3059\u3002<a href=\"\/docs\/bots\/bot-builder-tool\/dialog-task\/voice-call-properties\/?lang=ja#Channel_Settings\" target=\"_blank\" rel=\"noopener noreferrer\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/a>\u3002<\/li>\n<\/ul>\n<\/li>\n<li>IVR\u30c1\u30e3\u30cd\u30eb\u3092\u6709\u52b9\u306b\u3057\u305f\u3089\u3001IVR\u8a2d\u5b9a\u306e<strong>\u901a\u8a71\u30a6\u30a7\u30eb\u30ab\u30e0<\/strong><strong>\u30a4\u30d9\u30f3\u30c8<\/strong>\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304cIVR\u30c1\u30e3\u30cd\u30eb\u3092\u4ecb\u3057\u3066\u30dc\u30c3\u30c8\u306b\u63a5\u7d9a\u3057\u305f\u969b\u306b\u3001\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u518d\u751f\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u624b\u9806\u306b\u5f93\u3044\u307e\u3059\u3002\n<ol>\n<li><strong>\u81ea\u7136\u8a00\u8a9e &gt; \u30a4\u30d9\u30f3\u30c8\u30cf\u30f3\u30c9\u30e9<\/strong>\u3067<strong>\u901a\u8a71\u30a6\u30a7\u30eb\u30ab\u30e0<\/strong><strong>\u30a4\u30d9\u30f3\u30c8<\/strong>\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u4f7f\u7528<\/strong>\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u97f3\u58f0\u8a2d\u5b9a\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u958b\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u521d\u671f\u30d7\u30ed\u30f3\u30d7\u30c8<\/strong>\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30dc\u30c3\u30c8\u306b\u63a5\u7d9a\u3059\u308b\u969b\u306b\u518d\u751f\u3059\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>\u305d\u306e\u4ed6\u306e\u8a2d\u5b9a\u30d5\u30a3\u30fc\u30eb\u30c9\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"\/docs\/bots\/bot-builder-tool\/dialog-task\/voice-call-properties\/?lang=ja#Dialog_Node_Settings\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ce\u30fc\u30c9\u306e\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u306e\u8a2d\u5b9a<\/a>\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3 id=\"ivr-sandbox\"><span class=\"ez-toc-section\" id=\"%E3%82%B5%E3%83%B3%E3%83%89%E3%83%9C%E3%83%83%E3%82%AF%E3%82%B9%E3%81%AE%E8%A8%AD%E5%AE%9A\"><\/span>\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306e\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"text-decoration: underline;\">\u6ce8\u610f<\/span>\uff1a\u3053\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30d0\u30fc\u30b8\u30e7\u30f37.1\u3067\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3067\u306f\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u305b\u3093\u3002Kore.ai\u306f\u3001<strong>IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u74b0\u5883<\/strong>\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u30dc\u30c3\u30c8\u3092\u5373\u5ea7\u306b\u8d77\u52d5\u3057\u3066\u97f3\u58f0\u901a\u8a71\u3067\u3084\u308a\u53d6\u308a\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u52d5\u4f5c\u4e2d\u306eIVR\u30b7\u30b9\u30c6\u30e0\u304c\u5b9f\u884c\u4e0d\u80fd\u3067\u3042\u308b\u3001\u3042\u308b\u3044\u306f\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u4ecb\u3057\u305f\u30dc\u30c3\u30c8\u306e\u30c6\u30b9\u30c8\u306b\u5229\u7528\u3067\u304d\u306a\u3044\u5834\u5408\u306b\u7279\u306b\u6709\u52b9\u3067\u3059\u3002IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306f\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u9023\u643a\u3067\u3042\u308a\u3001\u304a\u5ba2\u69d8\u306e\u30ab\u30b9\u30bf\u30e0IVR\u9023\u643a\u3068\u5171\u5b58\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u3068\u3001\u96fb\u8a71\u756a\u53f7\u3001PIN\u3001\u30b7\u30fc\u30af\u30ec\u30c3\u30c8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30dc\u30c3\u30c8\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u96fb\u8a71\u756a\u53f7\u3068PIN\u3092\u4f7f\u7528\u3057\u3066\u30dc\u30c3\u30c8\u3092\u547c\u3073\u51fa\u3057\u3001\u30c1\u30fc\u30e0\u3067\u30dc\u30c3\u30c8\u306e\u958b\u767a\u3084\u30c6\u30b9\u30c8\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6709\u52b9\u306aPIN\u3068\u30b7\u30fc\u30af\u30ec\u30c3\u30c8\u3092\u53d7\u3051\u53d6\u308b\u3068\u3001\u3084\u308a\u53d6\u308a\u3092\u884c\u3046\u305f\u3081\u306b\u30dc\u30c3\u30c8\u306b\u63a5\u7d9a\u3055\u308c\u307e\u3059\u3002<a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/22\/IVR_sandbox.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22601\" src=\"\/wp-content\/uploads\/sites\/22\/IVR_sandbox.png\" alt=\"\" width=\"1366\" height=\"768\" \/><\/a> \u6709\u52b9\u5316\u3055\u308c\u308b\u3068\u3001\u30c1\u30e3\u30cd\u30eb\u30da\u30fc\u30b8\u306eIVR\u30a2\u30a4\u30b3\u30f3\u306b\u30ab\u30fc\u30bd\u30eb\u3092\u5408\u308f\u305b\u3066<strong>\u30c6\u30b9\u30c8<\/strong>\u30dc\u30bf\u30f3\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3001IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306e\u5bfe\u8a71\u306e\u8a73\u7d30\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<strong>\u5236\u9650\u4e8b\u9805<\/strong><\/p>\n<ul>\n<li>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u9650\u3089\u308c\u305f\u6570\u306e\u540c\u6642\u56de\u7dda\u3057\u304b\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u306a\u3044\u305f\u3081\u3001IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3092\u4ecb\u3057\u305f\u30dc\u30c3\u30c8\u3078\u306e\u547c\u3073\u51fa\u3057\u306b\u5fdc\u7b54\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>IVR\u30b5\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u306f\u3001\u6a5f\u80fd\u5236\u9650\u304c\u3042\u308b\u5834\u5408\u304c\u3042\u308b\u305f\u3081\u3001\u793e\u5185\u3067\u306e\u30c6\u30b9\u30c8\u76ee\u7684\u306e\u307f\u306b\u4f7f\u7528\u3057\u3001\u30dc\u30c3\u30c8\u306e\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u4f7f\u7528\u3057\u306a\u3044\u3053\u3068\u3092\u5f37\u304f\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%E8%A8%AD%E5%AE%9A\"><\/span><span id=\"Channel_Settings\" class=\"ez-toc-section\">\u30c1\u30e3\u30cd\u30eb\u8a2d\u5b9a<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4>\u30b9\u30c6\u30c3\u30d73: \u30dc\u30c3\u30c8\u7528IVR\u30c1\u30e3\u30cd\u30eb\u306e\u8a2d\u5b9a<\/h4>\n<p>\u30dc\u30c3\u30c8\u3068\u30c0\u30a4\u30a2\u30ed\u30b0\u306e\u4e21\u65b9\u306e\u30ec\u30d9\u30eb\u3067IVR\u8a2d\u5b9a\u3092\u884c\u3063\u305f\u5f8c\u3001\u30dc\u30c3\u30c8\u306bIVR\u30c1\u30e3\u30cd\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002IVR\u30c1\u30e3\u30cd\u30eb\u306f\u3001\u57fa\u672c\u7684\u306a\u9023\u643a\u306b\u3088\u3063\u3066\u30dc\u30c3\u30c8\u3068IVR\u30b7\u30b9\u30c6\u30e0\u3092\u63a5\u7d9a\u3057\u307e\u3059\u3002Kore.ai\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001IVR\u30b7\u30b9\u30c6\u30e0\u3092\u4ecb\u3057\u305f\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u30dc\u30c3\u30c8\u306e\u3084\u308a\u53d6\u308a\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001\u5fc5\u8981\u306aVXML\u30d5\u30a1\u30a4\u30eb\u3092\u751f\u6210\u3057\u307e\u3059\u3002<br \/>\n<strong>IVR\u30c1\u30e3\u30cd\u30eb\u306e\u6709\u52b9\u5316\u3068\u30a2\u30d7\u30ea\u306e\u95a2\u9023\u4ed8\u3051<\/strong><br \/>\nKore.ai \u30dc\u30c3\u30c8\u306f\u3001IVR\u304b\u3089\u306e\u53d7\u4fe1\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8a8d\u8a3c\u3059\u308b\u305f\u3081\u306bJWT\u30c8\u30fc\u30af\u30f3\u3092\u5fc5\u8981\u3068\u3057\u307e\u3059\u3002JWT\u30c8\u30fc\u30af\u30f3\u3092\u751f\u6210\u3059\u308b\u306b\u306f\u3001\u30a2\u30d7\u30ea\u3092\u30dc\u30c3\u30c8\u306b\u95a2\u9023\u4ed8\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Kore.ai\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u5229\u7528\u53ef\u80fd\u306a\u65e2\u5b58\u306e\u30a2\u30d7\u30ea\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u65b0\u3057\u3044\u30a2\u30d7\u30ea\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>\u30dc\u30c3\u30c8\u306e\u30b5\u30a4\u30c9\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u30d1\u30cd\u30eb\u306b\u30ab\u30fc\u30bd\u30eb\u3092\u5408\u308f\u305b\u3066<b>\u30c1\u30e3\u30cd\u30eb<\/b>\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>&lt;li\u30c1\u30e3\u30cd\u30eb\u30da\u30fc\u30b8\u3067<b>IVR<\/b>\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002IVR\u30c1\u30e3\u30cd\u30eb\u306e\u624b\u9806\u306e\u30da\u30fc\u30b8\u304c\u958b\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><b>\u8a2d\u5b9a<\/b>\u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30d7\u30ea\u3092\u9078\u629e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u3001\u65e2\u5b58\u306e\u30a2\u30d7\u30ea\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30dc\u30c3\u30c8\u3092\u95a2\u9023\u4ed8\u3051\u308b\u30a2\u30d7\u30ea\u304c\u306a\u3044\u5834\u5408\u306f\u3001\u8ffd\u52a0\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/li>\n<li>\u4ee5\u4e0b\u3092\u30b3\u30d4\u30fc\u3057\u307e\u3059\u3002\n<ol>\n<li><b>Webhook\u306eURL\uff1a<\/b>IVR\u304b\u3089\u30dc\u30c3\u30c8\u3092\u547c\u3073\u51fa\u3059\u5834\u5408\u3002<\/li>\n<li><b>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b7\u30fc\u30af\u30ec\u30c3\u30c8:<\/b> WebHook URL\u306b\u4ed8\u52a0\u3055\u308c\u308bJWT\u30c8\u30fc\u30af\u30f3\u3092\u751f\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/li>\n<li>\u30c1\u30e3\u30cd\u30eb\u306e\u6709\u52b9\u5316\u3067<b>\u306f\u3044<\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>JWT\u30c8\u30fc\u30af\u30f3\u306e\u751f\u6210<\/strong><\/p>\n<ol>\n<li><a href=\"\/tools\/jwt\/\" target=\"_blank\" rel=\"noopener noreferrer\">JWT\u30c8\u30fc\u30af\u30f3\u306e\u53d6\u5f97\u306b\u3064\u3044\u3066\u53c2\u7167\u3059\u308b\u306b\u306f\u3001\u3053\u3061\u3089\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/li>\n<li>JWT\u306f\u3001\u30af\u30a8\u30ea\u30d1\u30e9\u30e1\u30fc\u30bf\u300c\u30c8\u30fc\u30af\u30f3\u300d\u306e\u5024\u3068\u3057\u3066IVR\u30d5\u30c3\u30afURL\u3067\u6e21\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n<code>https:\/\/bots.kore.ai\/ivr\/hooks\/{{botId}}?token={{JWT}}<\/code><br \/>\nThe token can also be passed as the body parameter.<\/li>\n<\/ol>\n<p><strong>IVR\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u304b\u3089\u306e\u30dc\u30c3\u30c8\u306e\u547c\u3073\u51fa\u3057<\/strong> \u4e0b\u56f3\u306e\u3088\u3046\u306b\u3001VXML \u3092\u4f7f\u7528\u3057\u3066\u3001IVR\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u304b\u3089\u30dc\u30c3\u30c8\u306b\u30c7\u30fc\u30bf\u3092\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b5\u30d6\u30c0\u30a4\u30a2\u30ed\u30b0\u306e\u30bd\u30fc\u30b9\u306f\u3001\u4ee5\u4e0b\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u30fc\u3092\u5165\u529b\u3068\u3057\u3066\u53d7\u3051\u53d6\u308bJWT\u30c8\u30fc\u30af\u30f3\u3092\u542b\u3080Webhook URL\u3067\u3059\u3002<br \/>\n<a ref=\"magnificPopup\" href=\"\/wp-content\/uploads\/sites\/22\/last-image.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13951\" src=\"\/wp-content\/uploads\/sites\/22\/last-image.png\" alt=\"\" width=\"649\" height=\"162\" \/><\/a><\/p>\n<ul>\n<li><em>\u30e1\u30c3\u30bb\u30fc\u30b8\uff1a<\/em>\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30e1\u30c3\u30bb\u30fc\u30b8<\/li>\n<li><em>From<\/em>\uff1a\u30e6\u30cb\u30fc\u30af\u306a\u30e6\u30fc\u30b6\u30fcID\u306e\u4f8b\uff1a\u96fb\u8a71\u756a\u53f7<\/li>\n<li><em>To<\/em>\uff1a\u30dc\u30c3\u30c8\u306e\u30b9\u30c8\u30ea\u30fc\u30e0ID<\/li>\n<\/ul>\n<p><i>endOfConversation<\/i>\u5909\u6570\u306f\u3001\u30b5\u30d6\u30c0\u30a4\u30a2\u30ed\u30b0\u304b\u3089\u8fd4\u3063\u3066\u304d\u305f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u51e6\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u5024\u304c\u300ctrue\u300d\u306b\u8a2d\u5b9a\u3055\u308c\u308b\u3068\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u306e\u5b9f\u884c\uff08\u4f1a\u8a71\uff09\u304c\u5b8c\u4e86\u3057\u305f\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u901a\u8a71\u3092\u7d42\u4e86\u3055\u305b\u308b\u30c8\u30ea\u30ac\u30fc\u306b\u3082\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u81ea\u52d5\u5316\u3059\u308b\u4e0a\u3067\u3001\u7d44\u7e54\u306b\u3068\u3063\u3066IVR\u30b7\u30b9\u30c6\u30e0\u304c\u4e0a\u4f4d\u30ec\u30d9\u30eb\u306e\u9078\u629e\u80a2\u3067\u3042\u308b\u3053\u3068\u304c\u8a3c\u660e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bIVR (Interactive Voice Response) \u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u4ee5\u4e0b\u306e2\u3064\u306e\u554f\u984c\u306b\u983b\u7e41\u306b\u76f4\u9762\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 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