{"id":25451,"date":"2020-11-20T06:29:30","date_gmt":"2020-11-20T06:29:30","guid":{"rendered":"https:\/\/multisite.korebots.com\/v9-0\/uncategorised-ja\/%e9%9f%b3%e5%a3%b0%e9%80%9a%e8%a9%b1%e3%83%97%e3%83%ad%e3%83%91%e3%83%86%e3%82%a3\/"},"modified":"2020-11-20T06:29:31","modified_gmt":"2020-11-20T06:29:31","slug":"%e9%9f%b3%e5%a3%b0%e9%80%9a%e8%a9%b1%e3%83%97%e3%83%ad%e3%83%91%e3%83%86%e3%82%a3","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/uncategorised-ja\/%e9%9f%b3%e5%a3%b0%e9%80%9a%e8%a9%b1%e3%83%97%e3%83%ad%e3%83%91%e3%83%86%e3%82%a3\/","title":{"rendered":"\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u30e6\u30fc\u30b6\u30fc\u304c\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u76f4\u63a5\u8a71\u3057\u304b\u3051\u308b\u3068\u3044\u3063\u305f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u306e\u97f3\u58f0\u306b\u3088\u308b\u5bfe\u8a71\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u306b\u306f\u3001<a href=\"https:\/\/multisite.korebots.com\/v9-0\/uncategorised-ja\/ivr-integration\/?lang=ja\" target=\"_blank\" rel=\"noopener noreferrer\">IVR<\/a>\u3084<a href=\"\/?p=18038\" target=\"_blank\" rel=\"noopener noreferrer\">Twilio<\/a>\u3001<a href=\"\/?p=24889\" target=\"_blank\" rel=\"noopener noreferrer\">IVR-AudioCodes<\/a>\u306a\u3069\u306e\u3044\u305a\u308c\u304b\u306e\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u6709\u52b9\u5316\u3057\u3066\u3001\u305d\u306e\u30c1\u30e3\u30cd\u30eb\u3067Bot\u3092\u516c\u958b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u4e0a\u8a18\u30c1\u30e3\u30cd\u30eb\u3067\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u3001\u97f3\u58f0\u30d7\u30ed\u30d1\u30c6\u30a3\u8a2d\u5b9a\u304c\u3044\u304f\u3064\u304b\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u8907\u6570\u306e\u30ec\u30d9\u30eb\u3067\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li>Bot\u30ec\u30d9\u30eb \u2212 \u30c1\u30e3\u30cd\u30eb\u306e\u6709\u52b9\u5316\u6642<\/li>\n<li>\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u30ec\u30d9\u30eb \u2212 \u97f3\u58f0\u30d7\u30ed\u30d1\u30c6\u30a3\u3092Bot\u30ec\u30d9\u30eb\u3067\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u3055\u3089\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\n<ul>\n<li>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9<\/li>\n<li>\u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9<\/li>\n<li>\u78ba\u8a8d\u30ce\u30fc\u30c9<\/li>\n<li>\u6a19\u6e96\u5fdc\u7b54<\/li>\n<li>\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u3053\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u304c\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3059\u308b\u304b\u3092\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%E8%A8%AD%E5%AE%9A\"><\/span>\u30c1\u30e3\u30cd\u30eb\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<table>\n<thead>\n<tr>\n<th>\u30d5\u30a3\u30fc\u30eb\u30c9<\/th>\n<th>\u8aac\u660e<\/th>\n<th>\u9069\u7528\u53ef\u80fd\u30c1\u30e3\u30cd\u30eb<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>IVR\u30c7\u30fc\u30bf\u62bd\u51fa\u30ad\u30fc<\/td>\n<td>\u5165\u529b\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u62bd\u51fa\u3059\u308b\u69cb\u6587\u3092\u6307\u5b9a<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u52d5\u4f5c\uff08\u30d0\u30fc\u30b8\u30e7\u30f37.1\u4ee5\u964d\uff09<\/td>\n<td>\u4f1a\u8a71\u7d42\u4e86\u6642\u306eBot\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u52d5\u4f5c\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3001\u305d\u306e\u5f8c\u306b\u958b\u59cb\u3059\u308b\u30bf\u30b9\u30af\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<a href=\"https:\/\/multisite.korebots.com\/v9-0\/uncategorised-ja\/event-based-bot-actions\/?lang=ja#End_of_Conversation\" target=\"_blank\" rel=\"noopener noreferrer\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/a><\/li>\n<li>\u901a\u8a71\u306e\u7d42\u4e86\u3002<\/li>\n<\/ul>\n<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9<\/td>\n<td>\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u3066\u901a\u8a71\u304c\u7d42\u4e86\u3059\u308b\u5834\u5408\u306b\u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u540d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>VXML\u30d7\u30ed\u30d1\u30c6\u30a3<\/td>\n<td><b>\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u8ffd\u52a0<\/b>\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002VXML\u5b9a\u7fa9\u306b\u4f7f\u7528\u3059\u308b\u30d7\u30ed\u30d1\u30c6\u30a3\u540d\u3068\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/p>\n<div class=\"alert alert-info\"><b>\u6ce8\u610f<\/b>\uff1a\u30d7\u30ed\u30d1\u30c6\u30a3\u3068\u5024\u306f\u3001IVR\u30b7\u30b9\u30c6\u30e0\u306e\u3059\u3079\u3066\u306e\u901a\u8a71\u30d5\u30ed\u30fc\u306b\u3064\u3044\u3066VXML\u30d5\u30a1\u30a4\u30eb\u5185\u3067\u6307\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/div>\n<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">ASR\u78ba\u4fe1\u5ea6\u3057\u304d\u3044\u5024<\/td>\n<\/tr>\n<tr>\n<td>\u3057\u304d\u3044\u5024\u30ad\u30fc<\/td>\n<td>ASR\u306e\u78ba\u4fe1\u5ea6\u3092\u683c\u7d0d\u3059\u308b\u5909\u6570\u3067\u3059\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u4e8b\u524d\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002VXML\u306e\u5185\u90e8\u3067\u306e\u52d5\u4f5c\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u9650\u308a\u3001\u5909\u66f4\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>ASR\u306e\u3057\u304d\u3044\u5024\u306e\u78ba\u4fe1\u5ea6\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/td>\n<td>IVR\u30b7\u30b9\u30c6\u30e0\u304c\u5236\u5fa1\u3092Bot\u306b\u3044\u3064\u5f15\u304d\u6e21\u3059\u304b\u3092\u3001\uff10\u304b\u30891.0\u306e\u9593\u3067\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u307e\u3067\u306e\u6642\u9593\u5185\u306b\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u5165\u529b\u304c\u4f55\u3082\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u518d\u751f\u3059\u308b\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u30c6\u30ad\u30b9\u30c8\u306e\u521d\u671f\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u3044\u305a\u308c\u306e\u30ce\u30fc\u30c9\u306b\u3082\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u6307\u5b9a\u3057\u306a\u3044\u5834\u5408\u3001\u3053\u306e\u5024\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30b0\u30e9\u30de<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u767a\u8a71\u306e\u691c\u51fa\u306b\u4f7f\u7528\u3059\u308b\u30b0\u30e9\u30de\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5165\u529b\u30bf\u30a4\u30d7\u306f\u97f3\u58f0\u307e\u305f\u306fDTMF<\/li>\n<li>\u30b0\u30e9\u30de\u306e\u30bd\u30fc\u30b9\u306f\u30ab\u30b9\u30bf\u30e0\u307e\u305f\u306f\u30ea\u30f3\u30af\n<\/ul>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30e0\u306b\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306bVXML\u306e\u30b0\u30e9\u30de\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30f3\u30af\u306b\u306f\u3001\u30b0\u30e9\u30de\u306eURL\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u30e9\u30f3\u30bf\u30a4\u30e0\u306b\u901a\u8a71\u3092\u5b9f\u884c\u4e2d\u3067\u3082\u30ea\u30bd\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u3001IVR\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u306aURL\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"#Configuring_Grammar\">\u30b0\u30e9\u30de\u69cb\u6587\u306e\u8a73\u7d30\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/a><br \/>\n<b>\u6ce8\u610f<\/b>\uff1a <b>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u4f5c\u6210<\/b>\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u3066\u3001\u306a\u304a\u304b\u3064\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9\u304c\u6307\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001 \u30b0\u30e9\u30de\u306e\u5b9a\u7fa9\u306f\u5fc5\u9808\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u4e00\u81f4\u306a\u3057\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u5b9a\u7fa9\u3055\u308c\u305f\u30b0\u30e9\u30de\u5185\u306b\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u304c\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u306b\u518d\u751f\u3059\u308b\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u30c6\u30ad\u30b9\u30c8\u306e\u521d\u671f\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002 <em>\u4e00\u81f4\u306a\u3057\u30d7\u30ed\u30f3\u30d7\u30c8<\/em>\u3092\u3044\u305a\u308c\u306e\u30ce\u30fc\u30c9\u306b\u3082\u6307\u5b9a\u3057\u306a\u3044\u5834\u5408\u3001\u3053\u306e\u5024\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30d0\u30fc\u30b8\u30a4\u30f3<\/td>\n<td>\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u5b9f\u884c\u4e2d\u306b\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u8a31\u53ef\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u8a31\u53ef\u3057\u306a\u3044\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u306fIVR\u304c\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u7d42\u4e86\u3059\u308b\u307e\u3067\u53d7\u3051\u4ed8\u3051\u3089\u308c\u307e\u305b\u3093\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b\u307e\u3067\u306e\u6700\u5927\u5f85\u6a5f\u6642\u9593\u3092\u6307\u5b9a\u3057\u307e\u3059\u30021\u79d2\u304b\u308960\u79d2\u306e\u7bc4\u56f2\u3067\u3001\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30ea\u30c8\u30e9\u30a4\u56de\u6570<\/td>\n<td>\u30ea\u30c8\u30e9\u30a4\u306e\u6700\u5927\u8a31\u53ef\u56de\u6570\u3092\u6307\u5b9a\u3057\u307e\u3059\u30021\u56de\u304b\u308910\u56de\u306e\u7bc4\u56f2\u3067\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/td>\n<td>IVR\u3001Twilio\u3001IVR-AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30ed\u30b0<\/td>\n<td>\u4f1a\u8a71\u306e\u30ed\u30b0\u3092IVR\u30b7\u30b9\u30c6\u30e0\u306b\u9001\u4fe1\u3057\u305f\u3044\u5834\u5408\u306f\u3001<b> [\u306f\u3044] <\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/td>\n<td>IVR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"%E3%83%80%E3%82%A4%E3%82%A2%E3%83%AD%E3%82%B0%E3%83%8E%E3%83%BC%E3%83%89%E8%A8%AD%E5%AE%9A\"><\/span>\u30c0\u30a4\u30a2\u30ed\u30b0\u30ce\u30fc\u30c9\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u30ce\u30fc\u30c9\u306e\u300c\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u300d\u30d1\u30cd\u30eb\u3067\u3001\u30ce\u30fc\u30c9\u56fa\u6709\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3084\u30b0\u30e9\u30de\u3060\u3051\u3067\u306a\u304f\u3001\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u3084\u30ea\u30c8\u30e9\u30a4\u306a\u3069\u306e\u901a\u8a71\u30d5\u30ed\u30fc\u306e\u52d5\u4f5c\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u300d\u306f\u3001\u4ee5\u4e0b\u306e\u30ce\u30fc\u30c9\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30bf\u30a4\u30d7\u306b\u306e\u307f\u9069\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9<\/li>\n<li>\u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9<\/li>\n<li>\u78ba\u8a8d\u30ce\u30fc\u30c9<\/li>\n<li>\u6a19\u6e96\u5fdc\u7b54<\/li>\n<li>\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/li>\n<\/ul>\n<div class=\"alert alert-info\"><b>\u6ce8\u610f<\/b>\uff1a \u3044\u304f\u3064\u304b\u306e\u4f8b\u5916\u3092\u9664\u3044\u3066\u3001\u307b\u3068\u3093\u3069\u306e\u8a2d\u5b9a\u306f\u3059\u3079\u3066\u306e\u30ce\u30fc\u30c9\u3067\u540c\u3058\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/div>\n<div><\/div>\n<p><strong>\u97f3\u58f0\u901a\u8a71\u8a2d\u5b9a\u30d5\u30a3\u30fc\u30eb\u30c9\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9<\/strong><br \/>\n\u4ee5\u4e0b\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u8aac\u660e\u3001\u30ce\u30fc\u30c9\u3078\u306e\u9069\u7528\u6027\u3001\u521d\u671f\u5024\u3084\u305d\u306e\u4ed6\u306e\u4e3b\u8981\u306a\u60c5\u5831\u306a\u3069\u3001IVR\u306e\u5404\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30d7\u30ed\u30f3\u30d7\u30c8\u306b\u3064\u3044\u3066\u306e\u6ce8\u610f\u4e8b\u9805\uff1a<\/strong><\/p>\n<ul>\n<li>\u30d7\u30ed\u30f3\u30d7\u30c8\u306f\u30c6\u30ad\u30b9\u30c8\u5f62\u5f0f\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u97f3\u58f0\u30d5\u30a1\u30a4\u30eb\u306e\u5834\u6240\u306e\u3044\u305a\u308c\u304b\u306e\u5f62\u5f0f\u3067\u5165\u529b\u3067\u304d\u307e\u3059\u3002JavaScript\u3092\u6307\u5b9a\u3059\u308b\u304b\u97f3\u58f0\u30d5\u30a1\u30a4\u30eb\u3092\u6dfb\u4ed8\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30dc\u30c3\u30af\u30b9\u306e\u524d\u306b\u3042\u308b\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30e2\u30fc\u30c9\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u521d\u671f\u5024\u306f\u30c6\u30ad\u30b9\u30c8\u30e2\u30fc\u30c9\u3067\u3059\u3002<\/li>\n<li>\u7570\u306a\u308b\u7a2e\u985e\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8907\u6570\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3067\u3001\u30b7\u30fc\u30b1\u30f3\u30b9\u306e\u9806\u5e8f\u3092\u5165\u308c\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30d7\u30ed\u30f3\u30d7\u30c8\u306f\u9806\u5e8f\u3069\u304a\u308a\u306b\u518d\u751f\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u8907\u6570\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u3042\u308c\u3070\u30d7\u30ed\u30f3\u30d7\u30c8\u30922\u56de\u4ee5\u4e0a\u518d\u751f\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u5834\u5408\u306b\u91cd\u8907\u304c\u907f\u3051\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<th>\u30d5\u30a3\u30fc\u30eb\u30c9<\/th>\n<th>\u8aac\u660e<\/th>\n<th>\u30ce\u30fc\u30c9\u3078\u306e\u9069\u7528\u6027<\/th>\n<th>\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u9069\u7528\u6027<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u958b\u59cb\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>IVR\u304c\u6700\u521d\u306b\u30ce\u30fc\u30c9\u3092\u5b9f\u884c\u3059\u308b\u3068\u304d\u306b\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3059\u3002\u30ce\u30fc\u30c9\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u3001\u30ce\u30fc\u30c9\u306e\u65e2\u5b9a\u306e\u306e\u30e6\u30fc\u30b6\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002\u6a19\u6e96\u5fdc\u7b54\u304a\u3088\u3073\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u3001\u65e2\u5b9a\u306e\u6a19\u6e96\u5fdc\u7b54\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9\uff1b\u6a19\u6e96\u5fdc\u7b54\u304a\u3088\u3073\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u6307\u5b9a\u3055\u308c\u305f\u6642\u9593\u5185\u306b\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u5165\u529b\u304c\u4f55\u3082\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u3001IVR\u30c1\u30e3\u30cd\u30eb\u4e0a\u3067\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3059\u3002\u30ce\u30fc\u30c9\u306b\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u3001\u30ce\u30fc\u30c9\u306e\u65e2\u5b9a\u306e\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002\u6a19\u6e96\u5fdc\u7b54\u304a\u3088\u3073\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u306f\u3001\u4e00\u81f4\u306a\u3057\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5b9a\u7fa9\u3057\u306a\u3044\u5834\u5408\u306b\u518d\u751f\u3055\u308c\u308b\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\uff1b\u6a19\u6e96\u5fdc\u7b54\u304a\u3088\u3073\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u4e00\u81f4\u306a\u3057\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u304c\u5b9a\u7fa9\u3055\u308c\u305f\u30b0\u30e9\u30de\u5185\u306e\u3044\u305a\u308c\u306e\u5024\u306b\u3082\u4e00\u81f4\u3057\u306a\u3044\u5834\u5408\u306b\u3001IVR\u30c1\u30e3\u30cd\u30eb\u4e0a\u3067\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3059\u3002\u3053\u3053\u3067\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u304b\u3001\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u307e\u305f\u306f\u78ba\u8a8d\u30ce\u30fc\u30c9\u306e<b> [\u30b0\u30e9\u30de\u306a\u3057] <\/b>\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u30ce\u30fc\u30c9\u306e\u65e2\u5b9a\u306e\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002\u6a19\u6e96\u5fdc\u7b54\u3068\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u306f\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u306b\u518d\u751f\u3055\u308c\u308b\u65e2\u5b9a\u306e\u4e00\u81f4\u306a\u3057\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\uff1b\u6a19\u6e96\u5fdc\u7b54\u304a\u3088\u3073\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u306e\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u304c\u7121\u52b9\u306a\u30bf\u30a4\u30d7\u3067\u3042\u308b\u5834\u5408\u306bIVR\u30c1\u30e3\u30cd\u30eb\u4e0a\u3067\u518d\u751f\u3055\u308c\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3059\u3002\u3053\u3053\u3067\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u5165\u529b\u3057\u306a\u3044\u5834\u5408\u3001\u30ce\u30fc\u30c9\u306e\u65e2\u5b9a\u306e\u30a8\u30e9\u30fc\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u518d\u751f\u3055\u308c\u307e\u3059\u3002<\/td>\n<td>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u78ba\u8a8d\uff1b<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30b0\u30e9\u30de<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u767a\u8a71\u306e\u691c\u51fa\u306b\u4f7f\u7528\u3059\u308b\u30b0\u30e9\u30de\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5165\u529b\u30bf\u30a4\u30d7\u306f\u97f3\u58f0\u307e\u305f\u306fDTMF<\/li>\n<li>\u30b0\u30e9\u30de\u306e\u30bd\u30fc\u30b9\u306f\u30ab\u30b9\u30bf\u30e0\u307e\u305f\u306f\u30ea\u30f3\u30af\n<ul>\n<li>\u30ab\u30b9\u30bf\u30e0\u306b\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306bVXML\u306e\u30b0\u30e9\u30de\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30ea\u30f3\u30af\u306b\u306f\u3001\u30b0\u30e9\u30de\u306eURL\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u30e9\u30f3\u30bf\u30a4\u30e0\u306b\u901a\u8a71\u3092\u5b9f\u884c\u4e2d\u3067\u3082\u30ea\u30bd\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u3001IVR\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u306aURL\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"#Configuring_Grammar\">\u30b0\u30e9\u30de\u69cb\u6587\u306e\u8a73\u7d30\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/a>.<br \/>\n<b>\u6ce8\u610f<\/b>\uff1a <b>\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u4f5c\u6210<\/b>\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u3066\u3001\u306a\u304a\u304b\u3064\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9\u304c\u6307\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001 \u30b0\u30e9\u30de\u306e\u5b9a\u7fa9\u306f\u5fc5\u9808\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<td>\u78ba\u8a8d\uff1b\u6a19\u6e96\u5fdc\u7b54\u304a\u3088\u3073\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8<\/td>\n<td>IVR,<br \/>\nTwilio<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><strong>\u9ad8\u5ea6\u306a\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb<\/strong><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">\u3053\u308c\u3089\u306e\u30d7\u30ed\u30d1\u30c6\u30a3\u306f\u3001Bot\u306eIVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u4e0a\u66f8\u304d\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8<\/td>\n<td>\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b\u307e\u3067\u306e\u6700\u5927\u5f85\u6a5f\u6642\u9593\u3092\u6307\u5b9a\u3057\u307e\u3059\u30021\u79d2\u304b\u308960\u79d2\u306e\u7bc4\u56f2\u3067\u3001\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u521d\u671f\u5024\u306fBot\u306eIVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u5024\u3068\u540c\u3058\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30ea\u30c8\u30e9\u30a4\u56de\u6570<\/td>\n<td>\u30ea\u30c8\u30e9\u30a4\u306e\u6700\u5927\u8a31\u53ef\u56de\u6570\u3092\u6307\u5b9a\u3057\u307e\u3059\u30021\u56de\u304b\u308910\u56de\u306e\u7bc4\u56f2\u3067\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u521d\u671f\u5024\u306fBot\u306eIVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u5024\u3068\u540c\u3058\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30ea\u30c8\u30e9\u30a4\u56de\u6570\u8d85\u904e\u6642\u306e\u52d5\u4f5c<br \/>\n\uff08<span style=\"text-decoration: underline;\">\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9<\/span>\u306b\u306e\u307f\u9069\u7528\uff09<\/td>\n<td>\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u6642\u3084\u30ea\u30c8\u30e9\u30a4\u56de\u6570\u304c\u6307\u5b9a\u3055\u308c\u305f\u9650\u5ea6\u3092\u8d85\u3048\u305f\u5834\u5408\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u300c\u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9\u300d\u3092\u547c\u3073\u51fa\u3059<\/li>\n<li>\u30c0\u30a4\u30a2\u30ed\u30b0\u3092\u958b\u59cb\uff1a Bot\u306e\u30bf\u30b9\u30af\u306e\u30ea\u30b9\u30c8\u304b\u3089\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u3092\u4e00\u3064\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u73fe\u5728\u306e\u30bf\u30b9\u30af\u5185\u306e\u7279\u5b9a\u306e\u30ce\u30fc\u30c9\u306b\u79fb\u884c\u3059\u308b\uff1a \u73fe\u5728\u306e\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u306e\u30ce\u30fc\u30c9\u306e\u30ea\u30b9\u30c8\u304b\u3089\u3001\u30ce\u30fc\u30c9\u3092\u4e00\u3064\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30d0\u30fc\u30b8\u30e7\u30f37.3\u4ee5\u964d\u3053\u306e\u6a5f\u80fd\u306f\u5f37\u5316\u3055\u308c\u3001\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30a8\u30e9\u30fc\u30ab\u30a6\u30f3\u30c8\u306e\u8d85\u904e\u306b\u304a\u3044\u3066\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u30ea\u30c8\u30e9\u30a4\u56de\u6570\u8d85\u904e\u6642\u306e\u52d5\u4f5c\u3092\u30c8\u30ea\u30ac\u30fc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>\u30d0\u30fc\u30b8\u30a4\u30f3<\/td>\n<td>\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u5b9f\u884c\u4e2d\u306b\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u8a31\u53ef\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u8a31\u53ef\u3057\u306a\u3044\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u306f\u30d7\u30ed\u30f3\u30d7\u30c8\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u8003\u616e\u3055\u308c\u307e\u305b\u3093\u3002\u521d\u671f\u5024\u306f<b> [\u3044\u3044\u3048] <\/b>\u3067\u3059\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR\u3001Twilio\u3001AudioCodes<\/td>\n<\/tr>\n<tr>\n<td>VXML\u30d7\u30ed\u30d1\u30c6\u30a3<\/td>\n<td><b>[\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u8ffd\u52a0] <\/b>\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002VXML\u306e\u5b9a\u7fa9\u3067\u4f7f\u7528\u3059\u308b\u30d7\u30ed\u30d1\u30c6\u30a3\u540d\u3068\u5024\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u30ce\u30fc\u30c9\u3084\u6a19\u6e96\u5fdc\u7b54\u3067\u5b9a\u7fa9\u3055\u308c\u305f\u3053\u308c\u3089\u306e\u5024\u306f\u3001Bot\u306eIVR\u8a2d\u5b9a\u30da\u30fc\u30b8\u3067\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u30b0\u30ed\u30fc\u30d0\u30ebVXML\u30d7\u30ed\u30d1\u30c6\u30a3\u3092\u4e0a\u66f8\u304d\u3057\u307e\u3059\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u30ed\u30b0<\/td>\n<td>IVR\u30b7\u30b9\u30c6\u30e0\u306b\u4f1a\u8a71\u30ed\u30b0\u3092\u9001\u4fe1\u3057\u305f\u3044\u5834\u5408\u306f\u3001<b> [\u306f\u3044] <\/b>\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u521d\u671f\u5024\u306f<b> [\u3044\u3044\u3048] <\/b>\u3067\u3059\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR<\/td>\n<\/tr>\n<tr>\n<td>\u9332\u97f3<\/td>\n<td>\u9332\u97f3\u3092\u958b\u59cb\u3059\u308b\u72b6\u614b\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u521d\u671f\u5024\u306f<b> [\u505c\u6b62] <\/b>\u3067\u3059\u3002<\/td>\n<td>\u306a\u3057<\/td>\n<td>IVR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 id=\"config-grammar\"><span class=\"ez-toc-section\" id=\"%E3%82%B0%E3%83%A9%E3%83%9E%E3%81%AE%E8%A8%AD%E5%AE%9A\"><\/span>\u30b0\u30e9\u30de\u306e\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IVR\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u5c11\u306a\u304f\u3068\u30821\u3064\u306e\u97f3\u58f0\u8a8d\u8b58\u30b0\u30e9\u30de\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002<br \/>\n\u30b7\u30b9\u30c6\u30e0\u304c\u4f7f\u7528\u3059\u308b\u65e2\u5b9a\u306e\u30b0\u30e9\u30de\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001Bot\u304cIVR\u30b7\u30b9\u30c6\u30e0\u3067\u6a5f\u80fd\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30b0\u30e9\u30de\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u5b9a\u3059\u308b\u624b\u9806\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>IVR\u304c\u6709\u52b9\u5316\u3055\u308c\u3066\u3044\u308bBot\u3067\u306f\u901a\u5e38\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u97f3\u58f0\u767a\u8a71\u306fIVR\u30b7\u30b9\u30c6\u30e0\u5074\u3067\u30b0\u30e9\u30de\u69cb\u6587\u306b\u3088\u308a\u691c\u8a3c\u30fb\u5206\u6790\u3055\u308c\u3066\u304b\u3089Bot\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>Kore.ai\u306f\u4ee5\u4e0b\u306e\u30b0\u30e9\u30de\u69cb\u6587\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>Nuance<\/li>\n<li>Voximal<\/li>\n<li>UniMRCP<\/li>\n<\/ul>\n<p>\u305d\u308c\u305e\u308c\u306b\u500b\u5225\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h4>Nuance<\/h4>\n<p>Nuance\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u306e\u30b0\u30e9\u30de\u69cb\u6587\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u306f\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002Nuance\u3067\u306e\u767b\u9332\u304c\u5b8c\u4e86\u3057\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u53d6\u5f97\u3059\u308b\u3068\u3001<strong>dlm.zip<\/strong>\u3068<strong>nle.zip<\/strong>\u306e\uff12\u3064\u306e\u30d5\u30a1\u30a4\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306eVXML\u3078\u306e\u30d1\u30b9\u304cBot\u306b\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u8a2d\u5b9a<\/strong>:<\/p>\n<ol>\n<li><strong>[\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u5316] <\/strong>\u3092<em> [\u3044\u3044\u3048] <\/em>\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>[\u30b0\u30e9\u30de] <\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u3001\n<ul>\n<li>\u5fc5\u8981\u306b\u5fdc\u3058\u3066<strong> [\u97f3\u58f0\u8a8d\u8b58] <\/strong>\u307e\u305f\u306f<strong> [DTMF] <\/strong>\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>vxml\u3092\u5b9a\u7fa9\u3059\u308b\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306b\u3001xvml\u304b\u3089dlm.zip\u30d5\u30a1\u30a4\u30eb\u3078\u306e\u30d1\u30b9\u3092\u5165\u529b\u3057\u307e\u3059\u3002URL\u306f\u6b21\u306e\u3088\u3046\u306a\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<code>http:\/\/nuance.kore.ai\/downloads\/kore_dlm.zip?nlptype=krypton&amp;dlm_weight=0.2&amp;lang=en-US<\/code><\/li>\n<li>\u3054\u5229\u7528\u306e\u8a2d\u5b9a\u306b\u57fa\u3065\u3044\u3066\u3001\u4e0a\u8a18\u30d1\u30b9\u3092\u7f6e\u304d\u63db\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u8a00\u8a9e\u30b3\u30fc\u30c9\u300c<em>lang=en-US<\/em>\u300d\u306f\u3054\u5229\u7528\u306e\u8a2d\u5b9a\u306b\u57fa\u3044\u305f\u3082\u306e\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\u3055\u3089\u306b\u3001<code>nle.zip<\/code>\u3078\u306e\u30d1\u30b9\u3092\u8ffd\u52a0\u3059\u308b\u305f\u3081\u306e<strong> [\u30b0\u30e9\u30de\u3092\u8ffd\u52a0] <\/strong>\u3057\u307e\u3059\u3002\u4e0a\u8a18\u8a18\u8f09\u306e\u624b\u9806\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u8a2d\u5b9a\u3092<strong> [\u4fdd\u5b58] <\/strong>\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h4>Voximal\/UniMRCP<\/h4>\n<p>Voximal \u307e\u305f\u306f UniMRCP\u3000\u306e\u30b0\u30e9\u30de\u69cb\u6587\u30eb\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u306f\u3001\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u30bd\u30fc\u30b9\u3092\u6307\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u8a2d\u5b9a<\/strong>:<\/p>\n<ol>\n<li><strong>[\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u5316] <\/strong>\u3092<em> [\u306f\u3044] <\/em>\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u4ee5\u4e0b\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u308b<strong> [\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306e\u30bd\u30fc\u30b9] <\/strong>\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u3067\u3001\n<ul>\n<li>Voximal\u306b\u306f<em>\u300cbuiltin:grammar\/text <\/em>\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<li>UniMRCP\u306b\u306f<em>\u300cbuiltin:grammar\/transcribe\u300d<\/em>\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\u4e0a\u8a18\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30bd\u30fc\u30b9\u306eURL\u304c\u97f3\u58f0\u8a8d\u8b58\u306e\u69cb\u6587\u3068\u30b0\u30e9\u30de\u691c\u8a3c\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u3001<strong> [\u30b0\u30e9\u30de] <\/strong>\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u7a7a\u6b04\u306e\u307e\u307e\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u8a2d\u5b9a\u3092<strong>[\u4fdd\u5b58]<\/strong>\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"\u30e6\u30fc\u30b6\u30fc\u304c\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u76f4\u63a5\u8a71\u3057\u304b\u3051\u308b\u3068\u3044\u3063\u305f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u306e\u97f3\u58f0\u306b\u3088\u308b\u5bfe\u8a71\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u306b\u306f\u3001IVR\u3084Twilio\u3001IVR-AudioCodes\u306a\u3069\u306e\u3044\u305a\u308c\u304b\u306e\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u6709\u52b9\u5316\u3057\u3066\u3001\u305d\u306e\u30c1\u30e3\u30cd\u30eb\u3067Bot\u3092\u516c\u958b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u4e0a\u8a18\u30c1\u30e3\u30cd\u30eb\u3067\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u3001\u97f3\u58f0\u30d7\u30ed\u30d1\u30c6\u30a3\u8a2d\u5b9a\u304c\u3044\u304f\u3064\u304b\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u8907\u6570\u306e\u30ec\u30d9\u30eb\u3067\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002 Bot\u30ec\u30d9\u30eb \u2212 \u30c1\u30e3\u30cd\u30eb\u306e\u6709\u52b9\u5316\u6642 \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u30ec\u30d9\u30eb \u2212 \u97f3\u58f0\u30d7\u30ed\u30d1\u30c6\u30a3\u3092Bot\u30ec\u30d9\u30eb\u3067\u6709\u52b9\u5316\u3059\u308b\u3068\u3001\u3055\u3089\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ce\u30fc\u30c9 \u30e1\u30c3\u30bb\u30fc\u30b8\u30ce\u30fc\u30c9 \u78ba\u8a8d\u30ce\u30fc\u30c9 \u6a19\u6e96\u5fdc\u7b54 \u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8 \u3053\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u97f3\u58f0\u901a\u8a71\u30d7\u30ed\u30d1\u30c6\u30a3\u304c\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3059\u308b\u304b\u3092\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002 \u30c1\u30e3\u30cd\u30eb\u8a2d\u5b9a \u30d5\u30a3\u30fc\u30eb\u30c9 \u8aac\u660e \u9069\u7528\u53ef\u80fd\u30c1\u30e3\u30cd\u30eb IVR\u30c7\u30fc\u30bf\u62bd\u51fa\u30ad\u30fc \u5165\u529b\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u62bd\u51fa\u3059\u308b\u69cb\u6587\u3092\u6307\u5b9a IVR \u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u52d5\u4f5c\uff08\u30d0\u30fc\u30b8\u30e7\u30f37.1\u4ee5\u964d\uff09 \u4f1a\u8a71\u7d42\u4e86\u6642\u306eBot\u306e\u52d5\u4f5c\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002 \u4f1a\u8a71\u7d42\u4e86\u6642\u306e\u52d5\u4f5c\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3001\u305d\u306e\u5f8c\u306b\u958b\u59cb\u3059\u308b\u30bf\u30b9\u30af\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 \u901a\u8a71\u306e\u7d42\u4e86\u3002 IVR\u3001Twilio\u3001IVR-AudioCodes \u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9 \u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u3066\u901a\u8a71\u304c\u7d42\u4e86\u3059\u308b\u5834\u5408\u306b\u901a\u8a71\u7d42\u4e86\u30cf\u30f3\u30c9\u30e9\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u30bf\u30b9\u30af\u540d\u3092\u9078\u629e\u3057\u307e\u3059\u3002 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ASR\u306e\u78ba\u4fe1\u5ea6\u3092\u683c\u7d0d\u3059\u308b\u5909\u6570\u3067\u3059\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u4e8b\u524d\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002VXML\u306e\u5185\u90e8\u3067\u306e\u52d5\u4f5c\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u9650\u308a\u3001\u5909\u66f4\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 IVR ASR\u306e\u3057\u304d\u3044\u5024\u306e\u78ba\u4fe1\u5ea6\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002 IVR\u30b7\u30b9\u30c6\u30e0\u304c\u5236\u5fa1\u3092Bot\u306b\u3044\u3064\u5f15\u304d\u6e21\u3059\u304b\u3092\u3001\uff10\u304b\u30891.0\u306e\u9593\u3067\u5b9a\u7fa9\u3057\u307e\u3059\u3002 IVR \u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30d7\u30ed\u30f3\u30d7\u30c8 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