{"id":23374,"date":"2020-04-04T04:32:28","date_gmt":"2020-04-04T03:32:28","guid":{"rendered":"https:\/\/developer.kore.ai\/?p=23374"},"modified":"2021-08-04T07:53:23","modified_gmt":"2021-08-04T06:53:23","slug":"digital-views","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/docs\/bots\/bot-builder-tool\/digital-views\/","title":{"rendered":"Digital Views"},"content":{"rendered":"

Interactions with virtual agents are typically conducted using chat\/messaging tools, voice channels, or digital assistants. In the majority of the cases, the virtual agents respond to the user queries only when the users have requested some information. This works well for conducting on-demand tasks that need user input for execution and the result is usually a short response, confirmation, or acknowledgment. But, with the emergence of Digital Assistants, the need for proactive updates to users through engaging user interface has become a key requirement. This can be achieved by providing engaging interfaces that present relevant information to end-users with minimal need for user input. These interfaces can also trigger mobile\/web apps from within the chatbot.<\/p>\n

Using Digital Views<\/strong> from the Kore.ai Bots platform, you can design interactive components, panels, and widgets, to proactively present relevant information to your customers. Panels<\/strong> are the placeholders that hold one or more widgets. Widgets<\/strong> are individual components that display information to the end-users. Your customers can interact with your bot either in conversation mode or directly get the required information from the widgets.<\/p>\n

This document gives an overview of the working and implementation of Panels & Widgets<\/strong>. For an step-by-step usage instructions, refer to this how to<\/a>.<\/p>\n<\/div><\/div>

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<\/span>Use Case<\/span><\/h1>\n<\/div><\/div>
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  1. Using Digital Views, an organization offers to its employees a single interface for various work-related activities.<\/li>\n
  2. Multiple panels constitute a Digital View.<\/li>\n
  3. Each of the panels gives access to various functions like Sales, HR, ITSM, etc.<\/li>\n
  4. The employee accesses these panels for information pertaining to each of the above functions and performs follow-up actions.<\/li>\n
  5. As an example, HR Panel has multiple widgets showing:\n