{"id":23202,"date":"2020-02-07T13:25:28","date_gmt":"2020-02-07T13:25:28","guid":{"rendered":"https:\/\/developer.kore.ai\/?p=23202"},"modified":"2020-05-14T09:10:40","modified_gmt":"2020-05-14T08:10:40","slug":"bots-platform-v7-1","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/docs\/bots\/whats-new\/bots-platform-v7-1\/","title":{"rendered":"Bots Platform v7.1"},"content":{"rendered":"

<\/span>Bots Platform v7.1<\/span><\/h2>\n

This section contains major and minor release information for the Kore.ai Bots Platform v7.1 released on Nov 2, 2019.<\/p>\n

This release includes features that help enhance the developer to better analyze by offering Custom Reports & Dashboard, engage users with Custom Small Talk and manage Knowledge Graph more efficiently. Many features have been improved to simplify the overall Bot building experience.<\/p>\n

<\/span>Key Features<\/span><\/h3>\n

Custom Reports and Dashboards<\/strong><\/p>\n

Metrics collected from Bot user conversations can be used to extract key insights that can drive business.
\nCustom Dashboards<\/strong> allow developers to design their own reports and dashboards to meet business needs using a combination of built-in metrics as well as custom KPIs based on user demographic or context information. Data from these reports can be presented as graphical widgets on a dashboard and can also be exported into external formats. These reports can also be accessed over APIs for sharing with the existing business intelligence or analytics tools. Learn more<\/a>.<\/p>\n

Custom Small Talk<\/strong><\/p>\n

Ability to engage end-users in casual conversations helps socialize Bots and improves the recall rates.
\nUsing Custom Small Talk<\/strong> feature, Bot developer can now extend the bot\u2019s built-in Small Talk abilities, build a personality and train the bot to conduct casual conversations around the organization’s areas of interest. Developers can also build nested conversations to answer follow-ups during a conversation and make the bot more engaging. Learn more<\/a>.<\/p>\n

IVR Sandbox<\/strong><\/p>\n

When trying to experience how a Bot will pan out on a voice channel, a working IVR system needs to be in place, which is time (not to mention effort) taking and may not be feasible at all times.
\nKore.ai offers an IVR Sandbox<\/strong> environment for instantly launching the bot for interactions over voice calls. Developer can call the bot by dialing the phone number and PIN allocated for the bot to develop and test the bot. Learn More<\/a>.<\/p>\n

Tools to Manage Knowledge Graph<\/strong><\/p>\n

Designing and managing Knowledge Graph for a large volume of FAQs is a complex activity and can take a considerable amount of time.
\nDevelopers can now use Kore.ai’s Knowledge Graph Generator<\/strong> to quickly build Bot’s Knowledge Graph to answer FAQs. Upload the FAQs and the tool will extract key terms from the FAQs, define the hierarchy between these terms, and also associate the FAQs to the right terms. Learn more<\/a>.
\nThe Ontology Inspect<\/strong> tool helps in identifying any potential issues in the Knowledge Graphs and also suggests possible corrective measures that can assist in fine-tuning the Knowledge Graph. Learn more<\/a>.<\/p>\n<\/div><\/div>

<\/span>New Features<\/span><\/h3>\n

End of Conversation Event<\/strong><\/p>\n

Providing a nifty experience at the end of a conversation is as important as the experience at the beginning of a conversation. Using the End of Conversation event, developers can now customize the experience by providing personalized follow-ups, collect feedback or any other metrics for deriving insights etc. They can also use this event to define how and when the calls should be terminated for voice based channels. Learn more<\/a>.<\/p>\n

New Language Support<\/strong><\/p>\n

Users can now chat with the bots in the Swedish<\/strong> language.<\/p>\n

Custom Debug Logs<\/strong><\/p>\n

Developers can now capture debug logs for the end-user interactions. Debug statements can be added anywhere as part of the bot definition and the logs will be emitted when the users interact with the bot from any of the channels enabled. Learn more<\/a>.<\/p>\n

Clone a Dialog Task<\/strong><\/p>\n

Chances are, in the course of Bot development, there will be tasks that have a lot in common (not enough to design sub dialogs) but differ in some finer aspects. To address such scenarios, Bot developers can clone a Dialog Task to create a copy and make changes in the new dialog task. Learn more<\/a>.<\/p>\n

Intent Detection<\/strong><\/p>\n

The Fundamental Meaning engine uses a computational linguistics approach to match Task Names with user utterances. There might be cases where a common phrase is part of most of the Bot Tasks which may result in False Positives. In such cases, the FM engine\u2019s ability to detect an intent using the words in the task name<\/strong> can be turned off. This setting will not hamper the intent detection using patterns. Learn more<\/a>.<\/p>\n

Delete Customer Data API<\/strong><\/p>\n

GDPR Compliance requires enterprises to delete their customer data when requested by their respective customers. The Kore.ai Bots Platform now provides an API for customer data deletion. This API can be used to delete the Bot customer data, if needed. Learn more<\/a>.<\/p>\n<\/div><\/div>

<\/span>Enhancements<\/span><\/h3>\n