{"id":21411,"date":"2019-06-11T06:23:34","date_gmt":"2019-06-11T05:23:34","guid":{"rendered":"https:\/\/developer.kore.ai\/?p=21411"},"modified":"2021-07-12T08:13:34","modified_gmt":"2021-07-12T07:13:34","slug":"context-object","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/docs\/bots\/bot-builder-tool\/dialog-task\/context-object\/","title":{"rendered":"Context Object"},"content":{"rendered":"

The Context<\/code> object is the container object that persists data for dialog execution and across all intents i.e. dialog tasks, action, alert & info tasks, and FAQs. Kore.ai’s natural language processing (NLP) engine populates the intent identified, entities extracted, and history into this object. Keys from the Context<\/code> object are used in the dialog task and intent transition conditions. Also, the context<\/code> object can be accessed with additional system and session variables.\u00a0<\/span><\/p>\n

The syntax when using an\u00a0Context<\/code> object key in a URL is to enclose the object name in double brackets as shown next:
\nhttps:\/\/quora.com\/{{context.entities.topic}}<\/strong>\/rss<\/span><\/p>\n

The Context<\/code> object can also be referenced in a script node as well as for dynamic values in an entity node and passed in the payload response to the Kore.ai SDK. You can update the Context<\/code> object key values based on business logic to\u00a0influence the dialog task execution.<\/span><\/p>\n

The platform also creates and maintains Session Variables which can be referred to from here<\/a>.<\/p>\n<\/div><\/div>

The following table describes the Context<\/code> object keys. These can be classified into Global and Dialog contexts based on when they are created and populated. Refer here for details<\/a>.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Key<\/th>\nCategory<\/th>\nDescription<\/th>\nUsage Example<\/th>\n<\/tr>\n
intent<\/td>\nDialog<\/td>\nThe intent recognized by the NLP interpreter.<\/td>\nSyntax:<\/b> context.intent.<< intent name >><\/code><\/td>\n<\/tr>\n
entities<\/td>\nDialog<\/td>\nAn array of key\/value pairs based on user prompts and recognized user input for those prompts.<\/td>\nSyntax:<\/b> context.entities.<< entity name >><\/code>In the following code example, the context.entities<\/code> object is used to access values for the amount and account names as a confirmation for a funds transfer between accounts<\/p>\n
var today = new Date();\r\nif(today.getHours() < 21)\r\n {\r\n   print(\"You have requested to transfer \" +context.entities.Amount + \r\n         \" USD from \" +context.entities.FromAccountName +\r\n         \" to \" +context.entities.ToAccountName + \" account. \" +  \r\n         \" Your funds will be shown immediately though transfer will be shown in tomorrow's date in your transaction history. Shall I go ahead? \");\r\n  }\r\n else\r\n {\r\n  print(\"You have requested to transfer \" +context.entities.Amount + \r\n        \" USD from \" +context.entities.FromAccountName +\r\n        \" to \" +context.entities.ToAccountName + \" account. Shall I go ahead? \" +\r\n         context.accdata[0].transactions.length);\r\n  }<\/pre>\n<\/td>\n<\/tr>\n
traits<\/td>\nDialog<\/td>\nTraits set for the given context<\/td>\n<\/td>\n<\/tr>\n
currentLanguage
\n(introduced in ver7.1)<\/td>\n		Global<\/td>\nthe current conversation language<\/td>\n<\/td>\n<\/tr>\n
suggestedLanguages
\n(introduced in ver7.1)<\/td>\n		Global<\/td>\nlist of all languages detected by the platform from the user’s first utterance, presented in the order of confidence level. This will be reset at the start of each conversation.<\/td>\n<\/td>\n<\/tr>\n
history<\/td>\nGlobal<\/td>\nAn array that contains the nodeId<\/code> for each component using the NLP interpreter.<\/td>\nAn array of objects defining the sequential and historical node path executed in the dialog flow.<\/p>\n
    \n
  • nodeId<\/code> – The dialog task flow ID for this node using node type and incremental numbering, for example, intent0, service2, and so forth.<\/li>\n
  • state<\/code> – The status of the object for the timestamp indicated. One of:\n
      \n
    • processing<\/code> \u2013 The Bots Platform begins processing of the node<\/li>\n
    • processed<\/code> \u2013 The node and node connections are processed, the following node is found but the dialog has not yet moved to that node.<\/li>\n
    • waitingForUserInput<\/code> \u2013 The user was prompted\u00a0for input but has not been received.<\/li>\n
    • pause<\/code> \u2013 The current dialog\u00a0task is paused while another task is started.<\/li>\n
    • resume<\/code> \u2013 The current dialog with the status of pause continues at the same point in the flow after the completion of another task that was started.<\/li>\n
    • waitingForServerResponse<\/code> \u2013 The server request is pending an asynchronous response.<\/li>\n
    • error<\/code> \u2013 An error occurred, for example, the loop limit is reached, a server or script node execution fails.<\/li>\n
    • end<\/code> \u2013 \u00a0The dialog reached the end of the dialog flow.<\/li>\n<\/ul>\n<\/li>\n
    • type<\/code> – The type of dialog task. One of:\n
        \n
      • intent<\/code> – The dialog task is a user intent or task.<\/li>\n
      • faq<\/code> – The dialog task is a knowledge graph.<\/li>\n<\/ul>\n<\/li>\n
      • componentName<\/code> – The name of the node.<\/li>\n
      • timestamp<\/code> – The JSON\u00a0date timestamp of the node execution, for example, 1492794646000<\/span>.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
onHoldTasks<\/td>\nDialog<\/td>\nan array of all tasks that are kept on hold while a conversation is in progress. This is a read-only list that you can use for evaluation purposes. (introduced in ver 7.1)<\/td>\n<\/td>\n<\/tr>\n
service node name<\/td>\nDialog<\/td>\nA collection of objects for Service node executions.<\/td>\n\n
    \n
  • response<\/code> – Returns the request status and response body as a JSON payload.\n
      \n
    • statusCode<\/code> – The HTTP status code of the request, for example, 200 OK<\/code>.<\/li>\n
    • body<\/code> – The JSON payload response body from the service request.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
resultsFound<\/td>\nDialog<\/td>\nTrue, if results are returned<\/td>\n<\/td>\n<\/tr>\n
message_tone<\/td>\nGlobal<\/td>\nAn array of recognized tone emotions and scores for the current node in a dialog task.<\/td>\n\n
    \n
  • tone_name<\/code> – The name of the tone detected. One of:\n
      \n
    • angry<\/code><\/li>\n
    • disgust<\/code><\/li>\n
    • fear<\/code><\/li>\n
    • sad<\/code><\/li>\n
    • joy<\/code><\/li>\n
    • positive<\/code>\u00a0\u2013 A special tone used to\u00a0evaluate the general positivity of an utterance.<\/li>\n<\/ul>\n<\/li>\n
    • count<\/code><\/li>\n
    • level<\/code> – The level of the tone emotion ranging from -3 to +3. One of:\n
        \n
      • +3<\/strong> \u2013 The user definitely expressed the tone emotion.<\/li>\n
      • +2<\/strong> \u2013 The user expressed the tone emotion.<\/li>\n
      • +1<\/strong> \u2013 The user likely expressed the tone emotion.<\/li>\n
      • 0<\/strong> \u2013\u00a0The user tone emotion is neutral.<\/li>\n
      • -1<\/strong> \u2013 The user likely suppressed the tone emotion.<\/li>\n
      • -2<\/strong> \u2013 The user suppressed the tone emotion.<\/li>\n
      • -3<\/strong> \u2013 \u00a0The user definitely suppressed the tone emotion.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
dialog_tone<\/td>\nGlobal<\/td>\nAn array of average recognized\u00a0tone emotions and scores for the entire\u00a0dialog task session.<\/td>\n\n
    \n
  • tone_name<\/code> – The name of the tone detected. One of:\n
      \n
    • angry<\/code><\/li>\n
    • disgust<\/code><\/li>\n
    • fear<\/code><\/li>\n
    • sad<\/code><\/li>\n
    • joy<\/code><\/li>\n
    • positive<\/code>\u00a0\u2013 A special tone used to\u00a0evaluate the general positivity of an utterance.<\/li>\n<\/ul>\n<\/li>\n
    • count<\/code><\/li>\n
    • level<\/code> – The level of the tone emotion ranging from -3 to +3. One of:\n
        \n
      • +3<\/strong> \u2013 The user definitely expressed the tone emotion.<\/li>\n
      • +2<\/strong> \u2013 The user expressed the tone emotion.<\/li>\n
      • +1<\/strong> \u2013 The user likely expressed the tone emotion.<\/li>\n
      • 0<\/strong> \u2013\u00a0The user tone emotion is neutral.<\/li>\n
      • -1<\/strong> \u2013 The user likely suppressed the tone emotion.<\/li>\n
      • -2<\/strong> \u2013 The user suppressed the tone emotion.<\/li>\n
      • -3<\/strong> \u2013 \u00a0The user definitely suppressed the tone emotion.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
<< nodename >>.response.body<\/td>\nDialog<\/td>\nThe HTTP JSON response from the Service node.<\/td>\nSyntax:<\/b> context.<< node name >>.response.body<\/code>
\nIn the following code example, the response from a Service node is displayed to the end-user in a Message node.
\n
\nprint(JSON.stringify(context.fetchopportunitiesnode.response.body));
\n<\/code><\/td>\n<\/tr>\n
Developer Defined Key<\/td>\nDialog<\/td>\nA key\/value pair defined by the developer.<\/td>\nSyntax:<\/b> context.<< varName >><\/code>
\nFor example, context.customerId<\/code><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>

Sample Context Object<\/strong><\/p>\n

The following is a payload response that contains a context object:<\/p>\n

\"context\":{\r\n   \"bot\":\"Kore Banking Documentation\",\r\n   \"botid\":\"st-b4a22e86-XXXX-575c-b888-e106d083a251\",\r\n   \"taskid\":\"dg-df510618-XXXX-5a0b-8370-ee042b3e5b47\",\r\n   \"intent\":\"Agent\",\r\n   \"intentType\":\"dialog\",\r\n   \"entities\":{\r\n      \"Name\":12345,\r\n      \"number\":1234\r\n   },\r\n   \"userInputs\":{\r\n      \"originalInput\":{\r\n         \"sentence\":\" agent\",\r\n         \"timestamp\":1501244143000\r\n      }\r\n   },\r\n   \"history\":[\r\n      {\r\n         \"originalSentence\":\"agent\",\r\n         \"timestamp\":1501244143000\r\n      },\r\n      {\r\n         \"dialogState\":\"started\",\r\n         \"timestamp\":1501244143000\r\n      },\r\n      {\r\n         \"nodeId\":\"intent0\",\r\n         \"state\":\"processed\",\r\n         \"type\":\"intent\",\r\n         \"componentName\":\"Agent\",\r\n         \"timestamp\":1501244143000\r\n      },\r\n      {\r\n         \"nodeId\":\"entity1\",\r\n         \"state\":\"processing\",\r\n         \"type\":\"entity\",\r\n         \"componentName\":\"Name\",\r\n         \"timestamp\":1501244143000\r\n      },\r\n      {\r\n         \"nodeId\":\"entity1\",\r\n         \"state\":\"waitingForUserInput\",\r\n         \"type\":\"entity\",\r\n         \"componentName\":\"Name\",\r\n         \"timestamp\":1501244143000\r\n      },\r\n      {\r\n         \"nodeId\":\"entity1\",\r\n         \"state\":\"processed\",\r\n         \"type\":\"entity\",\r\n         \"componentName\":\"Name\",\r\n         \"timestamp\":1501244149000\r\n      },\r\n      {\r\n         \"nodeId\":\"entity4\",\r\n         \"state\":\"processing\",\r\n         \"type\":\"entity\",\r\n         \"componentName\":\"number\",\r\n         \"timestamp\":1501244149000\r\n      },\r\n      {\r\n         \"nodeId\":\"entity4\",\r\n         \"state\":\"waitingForUserInput\",\r\n         \"type\":\"entity\",\r\n         \"componentName\":\"number\",\r\n         \"timestamp\":1501244149000\r\n      },\r\n      {\r\n         \"nodeId\":\"entity4\",\r\n         \"state\":\"processed\",\r\n         \"type\":\"entity\",\r\n         \"componentName\":\"number\",\r\n         \"timestamp\":1501244156000\r\n      },\r\n      {\r\n         \"nodeId\":\"agentTransfer3\",\r\n         \"state\":\"processing\",\r\n         \"type\":\"agentTransfer\",\r\n         \"componentName\":\"agenttransfer\",\r\n         \"timestamp\":1501244156000\r\n      },\r\n      {\r\n         \"dialogState\":\"transferredToAgent\",\r\n         \"timestamp\":1501244156000\r\n      }\r\n   ],\r\n   \"dialog_tone\":[\r\n      {\r\n         \"tone_name\":\"positive\",\r\n         \"level\":1\r\n      }\r\n   ],\r\n   \"message_tone\":[\r\n      {\r\n         \"tone_name\":\"positive\",\r\n         \"level\":1\r\n      }\r\n   ],\r\n  \"currentTags\": {\r\n    \"tags\": [\r\n      \"name\"\r\n    ]\r\n  },\r\n  \"historicTags\": [\r\n    {\r\n      \"tags\": [\r\n        \"name\"\r\n      ]\r\n    }\r\n  ],\r\n   \"session\":{\r\n      \"EnterpriseContext\":{\r\n         \"5\":\"500\",\r\n         \"TestData-Ent\":\"1000234\",\r\n         \"ec1\":\"Enterprise Context session variable from processor\",\r\n         \"Enterprise_G_Smith_Email\":\"george.smith@kore.com\",\r\n         \"enterprisesessiondialog\":\"enterprisesessiondialogvalue\",\r\n         \"enterprisecustomprocessor\":\"enterprisecustomprocessorvalue\",\r\n         \"enterprisepreprocessor\":\"enterprisepreprocessorvalue\",\r\n         \"EnterpriseContext\":\"EnterpriseContextvalueresponse\",\r\n         \"Entersession123\":\"Entersession123value\",\r\n         \"EnterpriseContext Summary\":\"TestingSpread\",\r\n         \"enterprisecontext\":\"enterprisecontextvalue\",\r\n         \"ec2\":\"Enterprise Context session variable from channel response\",\r\n         \"EC\":\"ec session variable from intializer\",\r\n         \"enterprisepreprocessorkey\":\"enterprisepreprocessorvalue\"\r\n      },\r\n      \"BotContext\":{\r\n      },\r\n      \"UserContext\":{\r\n         \"profColour\":\"#3651fc\",\r\n         \"workinghours\":{\r\n            \"workdays\":\"Mon, Tue, Wed, Thu, Fri, Sat, Sun\",\r\n            \"workstart\":\"12:00 AM\",\r\n            \"workend\":\"12:00 PM\"\r\n         },\r\n         \"dept\":\"Product Development\",\r\n         \"jTitle\":\"Documentation Manager\",\r\n         \"profImage\":\"profile.png\",\r\n         \"activationStatus\":\"active\",\r\n         \"emailId\":\"help.docs@kore.com\",\r\n         \"firstName\":\"Help\",\r\n         \"lastName\":\"Docs\",\r\n         \"orgId\":\"o-b30656ae-XXXX-XXXX-9181-065f7de34be9\",\r\n         \"_id\":\"u-4b9f02a3-XXXX-XXXX-b5cc-6df81c0af603\",\r\n         \"customData\":null,\r\n         \"identities\":[\r\n            {\r\n               \"val\":\"help.docs@kore.com\",\r\n               \"type\":\"email\"\r\n            },\r\n            {\r\n               \"val\":\"kore\/u-4b9f02a3-XXXX-XXXX-b5cc-6df81c0af603\",\r\n               \"type\":\"mapped\"\r\n            }\r\n         ]\r\n      },\r\n      \"UserSession\":{\r\n      },\r\n      \"BotUserSession\":{\r\n         \"isReturningUser\": true,\r\n         \"lastMessage\":{\r\n            \"channel\":\"rtm\",\r\n            \"messagePayload\":{\r\n               \"clientMessageId\":1501244152843,\r\n               \"message\":{\r\n                  \"body\":\"1234\"\r\n               },\r\n               \"resourceid\":\"\/bot.message\",\r\n               \"botInfo\":{\r\n                  \"chatBot\":\"Kore Banking Documentation\",\r\n                  \"taskBotId\":\"st-b4a22e86-XXXX-XXXX-b888-e106d083a251\"\r\n               },\r\n               \"client\":\"botbuilder\",\r\n               \"meta\":{\r\n                  \"timezone\":\"America\/New_York\",\r\n                  \"locale\":\"en-US\"\r\n               },\r\n               \"id\":1501244152843\r\n            }\r\n         },\r\n     \"lastUserMessageTime\": \"2021-07-12T07:07:17.278Z\"\r\n      },\r\n      \"opts\":{\r\n         \"userId\":\"u-4b9f02a3-XXXX-XXXX-b5cc-6df81c0af603\",\r\n         \"streamId\":\"st-b4a22e86-XXXX-XXXX-b888-e106d083a251\"\r\n      }\r\n   }\r\n},\r\n\"channel\":{\r\n   \"_id\":\"dc-5b4a742a-XXXX-XXXX-938f-520912935456\",\r\n   \"channelInfos\":{\r\n      \"requestId\":\"ms-26aae382-XXXX-XXXX-8bf1-a9e076770956\",\r\n      \"message\":\"The bot is not accessible via Web \/ Mobile Client.\",\r\n      \"body\":\"1234\",\r\n      \"client\":\"botbuilder\",\r\n      \"handle\":{\r\n         \"spanId\":\"8cab2ce2f6aabc47\",\r\n         \"traceId\":\"8cab2ce2f6aabc47\",\r\n         \"taskBotId\":\"st-b4a22e86-XXXX-XXXX-b888-e106d083a251\",\r\n         \"clientId\":\"5a37bf24-XXXX-XXXX-a816-f9602db08149\",\r\n         \"userId\":\"u-4b9f02a3-XXXX-XXXX-b5cc-6df81c0af603\",\r\n         \"handleId\":\"54e95c2b-XXXX-XXXX-ba6b-384d4166f1b2\"\r\n      },\r\n      \"botInfo\":{\r\n         \"taskBotId\":\"st-b4a22e86-XXXX-XXXX-b888-e106d083a251\",\r\n         \"chatBot\":\"Kore Banking Documentation\"\r\n      },\r\n      \"from\":\"u-4b9f02a3-3f6f-XXXX-XXXX-6df81c0af603\",\r\n      \"type\":\"rtm\"\r\n   },\r\n   \"__v\":0\r\n},\r\n\"baseUrl\":\"https:\/\/bots.kore.ai\/api\/botsdk\/stream\/st-b4a22e86-XXXX-XXXX-b888-e106d083a251\",\r\n\"sendUserMessageUrl\":\"https:\/\/bots.kore.ai\/api\/botsdk\/stream\/st-b4a22e86-e95b-XXXX-XXXX-e106d083a251\/sendUserMessage\/1501244156289\",\r\n\"sendBotMessageUrl\":\"https:\/\/bots.kore.ai\/api\/botsdk\/stream\/st-b4a22e86-e95b-XXXX-XXXX-e106d083a251\/sendBotMessage\/1501244156289\"\r\n}<\/pre>\n
“lastUserMessageTime”: “2021-07-12T07:07:17.278Z”<\/p>\n<\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Context object is the container object that persists data for dialog execution and across all intents i.e. dialog tasks, action, alert & info tasks, and FAQs. Kore.ai’s natural language processing (NLP) engine populates the intent identified, entities extracted, and history into this object. Keys from the Context object are used in the dialog task...","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/21411"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/comments?post=21411"}],"version-history":[{"count":22,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/21411\/revisions"}],"predecessor-version":[{"id":29057,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/21411\/revisions\/29057"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/media?parent=21411"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/categories?post=21411"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/tags?post=21411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}