{"id":18118,"date":"2019-02-12T08:38:52","date_gmt":"2019-02-12T08:38:52","guid":{"rendered":"\/docs\/bots\/concepts\/smart-bots\/"},"modified":"2021-02-16T03:44:56","modified_gmt":"2021-02-16T03:44:56","slug":"smart-bots","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/docs\/bots\/advanced-topics\/smart-bots\/","title":{"rendered":"Smart Bots"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"note\">Starting Release 8.1.0, the support for the Smart Bots functionality is deprecated. You may continue to use the existing Smart Bots but you will no longer be able to create new Smart Bots. This feature will be discontinued in the upcoming releases.<\/p>\n<p>Kore.ai\u2019s Smart Bots allow enterprises to build Bots centrally and allow various teams within the enterprise to reuse and extend the Bot configurations to suit their requirements. Smart Bots expedite the bot building process by allowing new bots to inherit the configuration and tasks of pre-defined bots.<\/p>\n<p>For example, a bank with operations in various countries and jurisdictions can use Smart Bots to define global standards and allow regional units to supplement with any local regulatory or customer needs.<\/p>\n<p>Or a utility bot could be built to fulfill common enterprise needs like IT Help Desk, Leave Management, etc. and individual departments could inherit this utility Smart bot and supplement department specific tasks. Like, the Marketing &amp; Sales team could subscribe to the utility Smart bot and add tasks related to prospecting by integrating with Salesforce, Hubspot, etc.<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><strong>Use Case<\/strong><\/h4>\n<p><strong>Banking Bot &#8211; Multi-jurisdiction Operations<\/strong><\/p>\n<p>Banks with operations in various countries or jurisdictions can use Smart Bots to define global standards and allow regional units to supplement with any local needs of the regulators and\/or customers.\u00a0<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-15948 alignright\" src=\"\/wp-content\/uploads\/sites\/22\/smartbot_example.png\" alt=\"\" width=\"342\" height=\"221\" \/><\/p>\n<ul>\n<li>A global team can define the minimum essentials or the mandatory tasks as a Smart bot;<\/li>\n<li>Regional units or groups can install the Smart bot to inherit the configurations and include additional tasks to meet specific local requirements;<\/li>\n<li>Upgrades to the Smart bots are automatically inherited by all regional bots;<\/li>\n<li>Regional units\/groups can also selectively unlock the components to stop receiving upgrades from Smart bot.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4><strong>How it works<\/strong><\/h4>\n<ul>\n<li>Smart Bots functionality is built based on the concepts of Object Inheritance Model.<\/li>\n<li>Developers of a Smart Bot can build the bot definition along with tasks and knowledge queries and publish it like any other standard bot.<\/li>\n<li>Any parameters that need to be customized locally can be exposed as variables.<\/li>\n<li>Interested teams or developers within the enterprise can build child bots by inheriting the bot definition from the Smart bot.<\/li>\n<li>Any update on the parent can automatically be passed onto all inheriting child bots.<\/li>\n<li>Developers may extend the child bot with additional tasks and knowledge queries. These extensions will not affect the parent bot or the other inheriting child bots.<\/li>\n<li>The developer of the child Bot will also have the option to selectively override the inheritance if required.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Learn how to define Smart Bots <a href=\"\/docs\/bots\/advanced-topics\/smart-bot\/defining-a-smart-bot\/\">from here<\/a>.<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Starting Release 8.1.0, the support for the Smart Bots functionality is deprecated. You may continue to use the existing Smart Bots but you will no longer be able to create new Smart Bots. This feature will be discontinued in the upcoming releases. Kore.ai\u2019s Smart Bots allow enterprises to build Bots centrally and allow various teams...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/18118"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/comments?post=18118"}],"version-history":[{"count":6,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/18118\/revisions"}],"predecessor-version":[{"id":26846,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/posts\/18118\/revisions\/26846"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/media?parent=18118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/categories?post=18118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/v9-0\/wp-json\/wp\/v2\/tags?post=18118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}