{"id":17761,"date":"2016-06-13T10:30:17","date_gmt":"2016-06-13T10:30:17","guid":{"rendered":"http:\/\/apidocs.kore.com\/?post_type=docs&p=2656"},"modified":"2019-05-24T09:30:35","modified_gmt":"2019-05-24T08:30:35","slug":"integrating-with-supportbee","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/v9-0\/docs\/bots\/bot-store\/adding-bots\/integrating-with-supportbee\/","title":{"rendered":"Adding a SupportBee Bot"},"content":{"rendered":"

Kore.ai provides integration for a built-in SupportBee<\/em>\u00a0Bot\u00a0that you can use to display\u00a0message notifications and execute tasks directly\u00a0from the\u00a0Kore.ai application. To use the SupportBee<\/em>\u00a0Bot, you just need to add the Bot to your Kore.ai account, and then configure the settings for the Bot, such as authentication to access SupportBee<\/em>, and the\u00a0notification messages that you want. This topic describes the SupportBee<\/em>\u00a0built-in Bot\u00a0for Kore.ai.\u00a0For more information about other Kore.ai Bots, see Adding Bots<\/a>.<\/p>\n

<\/span>About the Kore.ai Bot for\u00a0SupportBee<\/span><\/span><\/h1>\n

\"DIYSupportBeeLogo\"\u00a0SupportBee<\/em> helps teams collaborate and handle customer support emails using a web-based platform.<\/p>\n\n\n\n\n
Integration Type<\/strong><\/td>\nWebhook<\/strong> – Connect to this Bot using a webhook integration where the web application pushes\u00a0message notifications in near real time.<\/td>\n<\/tr>\n
Category<\/strong><\/td>\nCustomer Support<\/strong>\u00a0– This Bot is available in the Kore.ai application in the\u00a0Customer Support\u00a0<\/strong>category.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/span><\/a>Configuring SupportBee<\/span><\/span><\/h1>\n

To configure a SupportBee<\/em> webhook for Kore.ai, you must have a SupportBee<\/em>\u00a0account with administrator access as well as API access to configure a webhook. If you don’t, you’ll need to contact the SupportBee<\/em>\u00a0system administrator for\u00a0your company. For more information, see the Getting Started<\/a>\u00a0in the SupportBee documentation.
\nTo get started configuring the webhook in SupportBee<\/em>, you’ll need two\u00a0things:<\/p>\n

    \n
  1. The Kore.ai webhook URL provided when you set up an alert in your Kore.ai account for each alert that you want to enable in\u00a0SupportBee<\/em>.<\/li>\n
  2. A valid Username and Password for an account with SupportBee<\/em>\u00a0API access.<\/li>\n<\/ol>\n

    The webhook URL is account-specific and cannot be transferred to any other account. This means that if you configure a SupportBee<\/em>\u00a0webhook using a test account, you will have to recreate the alert and get a new webhook URL to configure in SupportBee<\/em>. The following URL is an example webhook URL.
    \nhttps:\/\/app.kore.com\/hooks\/c6089802f36250c179dcb1aa29afd24c<\/span><\/p>\n

    <\/span>Configuring Webhook<\/span><\/span><\/h2>\n

    This procedure describes the steps in SupportBee<\/em>\u00a0to configure a webhook using a Kore.ai webhook URL endpoint.<\/p>\n

      \n
    1. Log on to SupportBee<\/em>, and then click the Admin<\/strong>\u00a0button on the top menu bar.<\/li>\n
    2. On\u00a0the left navigation menu, click\u00a0Web Hooks<\/strong>. The Web Hook<\/strong> page is displayed.<\/li>\n
    3. Click Add New Web Hook<\/strong>\u00a0to display the Add a New Web Hook<\/strong> page.<\/li>\n
    4. In the URL<\/strong> field, enter the\u00a0Kore.ai webhook URL for the alert.<\/li>\n
    5. Click Add Web Hook<\/strong> to save the webhook configuration.<\/li>\n<\/ol>\n

      For more information, see Using Webhooks<\/a> in the SupportBee<\/em>\u00a0documentation.
      \nYou can setup message notifications to your Kore.ai account using a SupportBee<\/em>\u00a0webhook. Click\u00a0\"\", click Get notified when…<\/strong>, click SupportBee<\/strong>\u00a0Alerts<\/strong>, and then\u00a0in\u00a0the Setup Task\u00a0<\/strong>dialog:<\/p>\n