Channel Enablement

AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines. You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration. To Enable IVR-AudioCodes Channel…

This document elaborates the steps to provide support for Skype For Business Server (On-premises) for your virtual assistant. Prerequisites The following server must be installed On-premises: Skype for Business Server 2015 Configured Auto-Discovery Service Skype for Business (On-premises) channel is backed with Microsoft Unified Communications Web API (UCWA) – REST…

To add the Google Assistant channel to your bot, you must build a project in Actions on Google, link it to an agent in dialog flow, configure actions, and enable fulfillment using webhook integration. Note: Google Assistant as a channel should ideally be enabled for bots that are specifically built…

To set up WeChat as a channel, you need to register for a WeChat Official Account. You also need to enable webhook integration for the Bots platform to send and receive messages. Please refer WeChat Official Accounts Registration Process for more information. To add the weChat Messaging channel to a…

Unblu is a Conversational Platform for Financial Services. To setup Unblu as a channel, you will need to create an External Integration bot in Unblu, create a ‘Named Area’ and map this Named Area to your Kore.ai bot. Channel Integration Step 1: Create a Named Area Named Areas in Unblu…

Widgets SDK channel allows you to host widgets for presenting information from your bots and enabling interaction with your bots. To add the Widget SDK Channel to your bot, you must first register, or create an app in Bot Builder. When you create an app, you are provisioning credentials for…

To add the WhatsApp Business Messaging channel to your bot, you will need create an account on Infobip (messaging provider that enables the channel by providing single API for exchange of messages between the client and WhatsApp Business Messaging), collect a number and provide the webhook URL as generated by…

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product. To add the Workplace by Facebook channel to your bot, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send…

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence (AI). Google RBM allows companies to send…

You can connect Kore.ai bots to your Mattermost account using either: (NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account) Webhook based integration WebSocket based integration WebHook based Integration Step 1: Setup Outgoing Webhook Login to your Mattermost account From the ‘Main…