{"id":60,"date":"2021-01-29T13:56:34","date_gmt":"2021-01-29T13:56:34","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=60"},"modified":"2021-01-29T13:56:34","modified_gmt":"2021-01-29T13:56:34","slug":"use-cases","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/smartassist\/use-cases\/","title":{"rendered":"Use Cases"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><\/div><\/div><\/section><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div><span style=\"font-weight: 400\"><strong>Use Cases<\/strong> are fundamental building blocks for SmartAssist. A use case is defined as the user intent that must be addressed by the application.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thus, the first step in setting up your SmartAssist is to identify and define the various Use Cases that you want to support. You can set up a potential user intent and define the interaction between the user and SmartAssist.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Use Cases are further classified into:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/docs.kore.ai\/smartassist\/configuration\/questions-answers\/\"><span style=\"font-weight: 400\">Questions &amp; Answers<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/docs.kore.ai\/smartassist\/configuration\/conversations\/\"><span style=\"font-weight: 400\">Conversation<\/span><\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-284 size-full\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/use-case.png\" alt=\"\" width=\"1340\" height=\"616\" srcset=\"https:\/\/multisite.korebots.com\/smartassist\/wp-content\/uploads\/sites\/21\/2021\/01\/use-case.png 1340w, https:\/\/multisite.korebots.com\/smartassist\/wp-content\/uploads\/sites\/21\/2021\/01\/use-case-300x138.png 300w, https:\/\/multisite.korebots.com\/smartassist\/wp-content\/uploads\/sites\/21\/2021\/01\/use-case-1024x471.png 1024w\" sizes=\"(max-width: 1340px) 100vw, 1340px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Use Cases are fundamental building blocks for SmartAssist. A use case is defined as the user intent that must be addressed by the application. Thus, the first step in setting up your SmartAssist is to identify and define the various Use Cases that you want to support. You can set up a potential user intent&#8230;<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts\/60"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts\/60\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/media?parent=60"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/categories?post=60"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/tags?post=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}