To retrieve the status of every agent, for each bucket, in the given time interval. The status shown can be available, busy, away, etc.<\/p>\n
Required API Scope:<\/strong> SmartAssist Analytics<\/p>\n POST <\/b> Invoke the API with JWT in the header with the following syntax:<\/p>\n To retrieve the status of every agent, for each bucket, in the given time interval. The status shown can be available, busy, away, etc. Required API Scope: SmartAssist Analytics POST https:\/\/{{host}}\/agentassist\/api\/public\/analytics\/account\/{{accountId}}\/\/userstatus Path Parameters Parameter Required\/Optional Description host Required Environment URL, for example, https:\/\/bots.kore.ai accountId Required The Account Id Authorization Invoke the API with JWT in…<\/p>\n","protected":false},"author":38,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts\/5932"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/comments?post=5932"}],"version-history":[{"count":13,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts\/5932\/revisions"}],"predecessor-version":[{"id":6027,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/posts\/5932\/revisions\/6027"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/media?parent=5932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/categories?post=5932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/smartassist\/wp-json\/wp\/v2\/tags?post=5932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}https:\/\/{{host}}\/agentassist\/api\/public\/analytics\/account\/{{accountId}}\/\/userstatus<\/code><\/p>\n<\/span>Path Parameters<\/span><\/h2>\n
\n\n
\n \nParameter<\/th>\n Required\/Optional<\/th>\n Description<\/th>\n<\/tr>\n<\/thead>\n \n host<\/span><\/td>\n Required<\/td>\n Environment URL, for example, https:\/\/bots.kore.ai<\/td>\n<\/tr>\n \n accountId<\/td>\n Required<\/td>\n The Account Id<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/span>Authorization<\/span><\/h3>\n
auth: {{JWT}}<\/code><\/p>\n<\/span>Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/span>Sample Request<\/span><\/h2>\n
curl --location --request POST \\\r\n 'https:\/\/{host}\/agentassist\/api\/public\/analytics\/account\/{{accountId}}\/\/userstatus'\r\n\r\n --header 'auth: {jwt-code}' \\\r\n --header 'Content-Type: application\/json' \\\r\n --data-raw '{\r\n\t\"filter\":{\r\n\t\t\"agents\":[\"gau@gmail.com\",\"gautham@gmail.com\"],\r\n\t\t\"dateFilter\":{\r\n\t\t\t\"startDate\":\"2022-08-25T10:30:00.000Z\",\r\n\t\t\t\"endDate\":\"2022-08-26T12:52:30.652Z\",\r\n\t\t\t\"timeZoneOffSet\": -330\r\n\t\t }\r\n\t },\r\n\t\t\t\"granularity\":20\t\r\n }'<\/pre>\n<\/span>Body Parameters<\/span><\/h3>\n
\n\n
\n \nParameter<\/th>\n Required\/Optional<\/th>\n Description<\/th>\n Type<\/th>\n<\/tr>\n<\/thead>\n \n filter<\/td>\n Required<\/td>\n Object with the following details to filter the result set<\/td>\n <\/td>\n<\/tr>\n \n agents<\/td>\n Optional<\/td>\n The Email Ids of the agents.<\/td>\n Array<\/td>\n<\/tr>\n \n dateFilter<\/td>\n Required<\/td>\n Object with the following details to filter the result set<\/td>\n <\/td>\n<\/tr>\n \n startDate<\/td>\n Required<\/td>\n The start timestamp from which the records need to be considered.
\nThe date format\u00a0 is :
\nyyyy-mm-ddThh:mm:ss.msZ <\/code>
\neg: 2022-08-25T10:30:00.000Z<\/code><\/td>\nDate<\/td>\n<\/tr>\n \n endDate<\/td>\n Required<\/td>\n The end timestamp from which the records need to be considered.
\nThe date format\u00a0 is :
\nyyyy-mm-ddThh:mm:ss.msZ<\/code>
\neg: 2022-08-25T10:30:00.000Z<\/code><\/td>\nDate<\/td>\n<\/tr>\n \n timeZoneOffSet<\/td>\n Required<\/td>\n The time zone offset.
\neg: -330,630,-500<\/code><\/td>\nNumber<\/td>\n<\/tr>\n \n granularity<\/td>\n Required<\/td>\n The number of minutes from which the records need to be considered.<\/td>\n Number<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/span>Sample Response<\/span><\/h2>\n
{\r\n \"u-93735585-7d99-5608-ba6f-a21c71136808\": {\r\n \"emailId\": \"gau@gmail.com\",\r\n \"firstName\": \"gautham\",\r\n \"timeInterval\": [\r\n {\r\n \"startTime\": \"2022-08-26T05:20:00.001Z\",\r\n \"endTime\": \"2022-08-26T08:40:00.000Z\",\r\n \"status\": [\r\n {\r\n \"metric\": \"AgentStatus\",\r\n \"value\": \"AVAILABLE\",\r\n \"stats\": {\r\n \"sum\": 2198656\r\n }\r\n },\r\n {\r\n \"metric\": \"AgentStatus\",\r\n \"value\": \"BUSY\",\r\n \"stats\": {\r\n \"sum\": 63242\r\n }\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"u-22acf441-720c-5f29-8fc7-5a4b74bac596\": {\r\n \"emailId\": \"gautham@gmail.com\",\r\n \"firstName\": \"peesapatiGautham\",\r\n \"lastName\": \"murali\",\r\n \"timeInterval\": [\r\n {\r\n \"startTime\": \"2022-08-26T05:20:00.001Z\",\r\n \"endTime\": \"2022-08-26T08:40:00.000Z\",\r\n \"status\": [\r\n {\r\n \"metric\": \"AgentStatus\",\r\n \"value\": \"login\",\r\n \"stats\": {\r\n \"sum\": \"InProgress\"\r\n }\r\n }\r\n ]\r\n }\r\n ]\r\n }\r\n}<\/pre>\n","protected":false},"excerpt":{"rendered":"