SmartAssist Overview

SmartAssist is an automation-first, customer intent-driven contact center solution. It is available in the cloud and on-premises deployment modes and provides an intuitive, omnichannel solution for inbound customer service. Built on top of the Kore.ai XO Platform, SmartAssist brings together an enterprise-grade automation platform and a full-featured Agent Desktop to serve the range of services that a modern customer demands.

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Search by any content
SearchAssist supports a wide range of data sources for building your search index. This includes website crawlers, structured data, unstructured documents, catalogs, FAQs and knowledge bases…
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Engage with Virtual Assistants
Enhance the search experience for your users by seamlessly engaging them with intelligent virtual assistant actions. The virtual assistants designed in Kore.ai’s Experience Optimization(XO) platform can be integrated effortlessly…
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AI Powered Relevance Optiomaization & Recommendations
The powerful index workbench helps in organizing and transforming your data with AI-powered index stages. Extract entities, identify traits, transform natural language inputs to business rules and more…
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Engaging Search User Interface
The search user interface plays a very critical role in delivering great search experiences for your customers. With SearchAssist, you can build engaging search experiences using the traditional search bar mode…
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Actionable Insights
Understand what your customers are looking for and optimize the search results with SearchAssist’s actionable click and search analytics. Get a deeper understanding of works for your customers by launching the A/B experiments…