{"id":544,"date":"2021-03-30T18:20:40","date_gmt":"2021-03-30T12:50:40","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=544"},"modified":"2021-03-30T18:20:40","modified_gmt":"2021-03-30T12:50:40","slug":"smartassist-lifecycle-management","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/multisite-2\/smartassist-lifecycle-management\/","title":{"rendered":"SmartAssist Lifecycle Management\u00a0"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">Building a contact center using SmartAssist requires building customer experience flows with the experience flow designer. You can also leverage the Kore XO platform to build, test, and deploy rich conversational experiences as required.<\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"SmartAssist_Lifecycle_Stages\"><\/span>SmartAssist Lifecycle Stages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The SmartAssist lifecycle consists of the following stages:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Design_Experience_Flows\"><\/span>Design Experience Flows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400\">With Experience Flows, you can define the end customer experience in an easy-to-use builder. SmartAssist lets you create all experience flows from scratch using the <\/span><b>Experience Flow Designer<\/b><span style=\"font-weight: 400\">. <\/span><\/p>\n<p><span style=\"font-weight: 400\">It&#8217;s a drag-and-drop work surface that enables you to link blocks of actions or <\/span><i><span style=\"font-weight: 400\">nodes<\/span><\/i><span style=\"font-weight: 400\">. For example, when a customer first enters your contact center, you can ask for some input and then play a prompt such as &#8220;Welcome to ABC Corp, how may I assist you today?&#8221;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Configure_Use_Cases\"><\/span>Configure Use Cases<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can configure the use cases for which customer experiences need to be defined. For example, you can build Q&amp;As or standard responses for FAQs, or customize Agent transfer or deflection flows for calls and chats.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Define_Behavior\"><\/span>Define Behavior<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can customize the messages for standard scenarios like customer welcome and goodbye messaging. For example, you can set the welcome message a customer hears, action to be taken when a customer is non-responsive, etc.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Incoming_Channel_Setup\"><\/span>Incoming Channel Setup<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In the design flow, you can set up either the incoming voice or chat interaction channel. You can also embed a personalized chat widget for customers\/agents.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Testing\"><\/span>Testing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Testing lets you validate the customer experiences you&#8217;ve built on SmartAssist with a preview or simulation in our testing environment.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Deployment\"><\/span>Deployment<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Once you have completed designing the experience flows and testing, the complete set up can be published for go-live.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Building a contact center using SmartAssist requires building customer experience flows with the experience flow designer. You can also leverage the Kore XO platform to build, test, and deploy rich conversational experiences as required. SmartAssist Lifecycle Stages The SmartAssist lifecycle consists of the following stages: Design Experience Flows With Experience Flows, you can define the...","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/544"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/comments?post=544"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/544\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/media?parent=544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/categories?post=544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/tags?post=544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}