{"id":5172,"date":"2022-06-27T13:05:17","date_gmt":"2022-06-27T07:35:17","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=5172"},"modified":"2022-06-27T13:05:17","modified_gmt":"2022-06-27T07:35:17","slug":"get-agents-by-average-response-time","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/multisite-2\/get-agents-by-average-response-time\/","title":{"rendered":"Get agents by average response time"},"content":{"rendered":"

<\/span>Overview<\/span><\/h2>\n

This method is used to fetch the agents based on average response time.
\n<\/span>(TBD)<\/span><\/p>\n

<\/span>Request<\/span><\/h2>\n

This section describes the information that is available in the request.<\/p>\n\n\n\n\n
Method<\/b><\/th>\nURL<\/th>\nEnd Point<\/th>\n<\/tr>\n
\n
GET<\/pre>\n<\/td>\n
<\/td>\n\n
\u200b\/public\u200b\/{streamId}\u200b\/analytics\u200b\/agents\u200b\/avg-first-response-time<\/pre>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Request Parameters<\/span><\/h3>\n
<\/span>Path Parameters<\/span><\/h4>\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
streamId *<\/td>\n\u00a0Y<\/td>\nStream ID
\n(e.g. <\/span>\u00a0st-606c43de5e00ca5f4e27e38a)<\/span><\/td>\n		String<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Query Parameters<\/span><\/h4>\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired<\/b><\/th>\nDescription<\/b><\/th>\nType\/Value<\/b><\/th>\n<\/tr>\n
source<\/td>\nN<\/td>\nConversation source – chat or call<\/span><\/td>\nString<\/td>\n<\/tr>\n
startDate *<\/td>\n\u00a0Y<\/td>\nDate in ISO81 format
\n(e.g.. 2021-03-31T12:01:00.000Z)<\/td>\n		Date<\/td>\n<\/tr>\n
endDate *<\/td>\n\u00a0Y<\/td>\nDate in ISO81 format<\/td>\nDate<\/td>\n<\/tr>\n
limit<\/td>\n\u00a0N<\/td>\n\n
\n
Maximum limit of records
\nDefault value<\/i>\u00a0: 10<\/span><\/p>\n<\/div>\n<\/td>\n
Integer<\/td>\n<\/tr>\n
offset<\/td>\n\u00a0N<\/td>\n\n
\n
offset number
\nDefault value<\/i>\u00a0: 0<\/span><\/p>\n<\/div>\n<\/td>\n
Integer<\/td>\n<\/tr>\n
agentGroupIds[]<\/td>\n\u00a0N<\/td>\nAgent group ids<\/td>\narray[string]<\/td>\n<\/tr>\n
agentIds[]<\/td>\n\u00a0N<\/td>\nList of user ids<\/td>\narray[string]<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/span>Sample Request<\/span><\/h3>\n
TBD<\/pre>\n[\/vc_column_text]
<\/div><\/div>
<\/span>Response<\/span><\/span><\/h2>\n
The following table describes the information that is available in the response.<\/p>\n
<\/span>Response Fields<\/span><\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Parameter<\/b><\/th>\nRequired\/Optional<\/b><\/th>\nDescription<\/b><\/th>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>
<\/div><\/div>
<\/span>Authorization<\/span><\/h3>\n
Invoke the API with JWT in the header with the following syntax:<\/span><\/p>\n
auth: {{JWT}}<\/span><\/pre>\n
<\/span>Response Content Type<\/span><\/h3>\n
application\/json<\/code><\/p>\n<\/div><\/div>
<\/div><\/div>
<\/span>Sample Response<\/span><\/h3>\n
{\n  \"results\"<\/span>: [\n    {\n      \"firstName\"<\/span>: \"first name\",\n      \"lastName\"<\/span>: \"last name\",\n      \"profImage\"<\/span>: \"http:\/\/example.com\/x.png\",\n      \"userId\"<\/span>: \"u-afds-asdf-adf\",\n      \"avgFirstResponseTime\"<\/span>: 10\n    }\n  ],\n  \"offset\"<\/span>: 1,\n  \"limit\"<\/span>: 10,\n  \"hasMore\"<\/span>: false\n}<\/code><\/pre>\n<\/div><\/div>
<\/div><\/div>[\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
Overview This method is used to fetch the agents based on average response time. (TBD) Request This section describes the information that is available in the request. Method URL End Point GET \u200b\/public\u200b\/{streamId}\u200b\/analytics\u200b\/agents\u200b\/avg-first-response-time Request Parameters Path Parameters Parameter Required Description Type\/Value streamId * \u00a0Y Stream ID (e.g. \u00a0st-606c43de5e00ca5f4e27e38a) String Query Parameters Parameter Required Description Type\/Value…<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/5172"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/comments?post=5172"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/5172\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/media?parent=5172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/categories?post=5172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/tags?post=5172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}