{"id":3682,"date":"2022-06-03T23:59:42","date_gmt":"2022-06-03T18:29:42","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=3682"},"modified":"2022-06-03T23:59:42","modified_gmt":"2022-06-03T18:29:42","slug":"standard-responses","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/multisite-2\/standard-responses\/","title":{"rendered":"Standard Responses"},"content":{"rendered":"
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Standard responses <\/strong>define how a digital agent responds to customers during standard interactions. Agents need to be mapped to a Response Group<\/em> to automate the standard responses.<\/p>\n<\/div><\/div>

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<\/span>Response Groups<\/span><\/h2>\n

A Response Group <\/strong>is a collection of agent responses for standard or custom email and chat that are configured to automate welcome messages, salutations, notifications, and more based on previous positive customer experiences.<\/p>\n<\/div><\/div>

<\/span>Create a Response Group<\/span><\/h3>\n

To create a Response Group<\/strong>, follow these steps:<\/p>\n

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  1. Go to System Setup > Standard Responses<\/strong>.<\/li>\n
  2. In the Standard Responses<\/strong> panel, click + Response Group<\/strong>.
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    \n\"\"<\/a><\/li>\n
  3. In the Add New Response Group<\/strong> panel, provide the following details:<\/li>\n<\/ol>\n