{"id":35,"date":"2021-01-29T13:44:21","date_gmt":"2021-01-29T13:44:21","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=35"},"modified":"2021-01-29T13:44:21","modified_gmt":"2021-01-29T13:44:21","slug":"conversational-logs","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/multisite-2\/conversational-logs\/","title":{"rendered":"Conversational Logs"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">In SmartAssist, Conversational Logs acts as a repository to store detailed caller descriptions and the conversations. The call log details include the User ID, Phone Number, Date Range, Call Status, and Call Flow Type. <\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"Access_Conversational_Logs\"><\/span>Access <span style=\"font-weight: 400\">Conversational Logs<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400\">To access the conversational logs of a conversation, follow the below steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the left pane, click <\/span><b>Conversational Logs<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\">On the Conversational Logs page:\n<ol>\n<li style=\"font-weight: 400\">Select a call row to access the full transcript exchanged between the bot (Deflect IVR) and the user.<\/li>\n<li style=\"font-weight: 400\">Each message is annotated as <i>User Message<\/i> and <i>Bot Message<\/i> along with the date and time of the message.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-387\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/conv-logs.png\" alt=\"\" width=\"1112\" height=\"595\" srcset=\"https:\/\/multisite.korebots.com\/multisite-2\/wp-content\/uploads\/sites\/25\/2021\/01\/conv-logs.png 1112w, https:\/\/multisite.korebots.com\/multisite-2\/wp-content\/uploads\/sites\/25\/2021\/01\/conv-logs-300x161.png 300w, https:\/\/multisite.korebots.com\/multisite-2\/wp-content\/uploads\/sites\/25\/2021\/01\/conv-logs-1024x548.png 1024w\" sizes=\"(max-width: 1112px) 100vw, 1112px\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"In SmartAssist, Conversational Logs acts as a repository to store detailed caller descriptions and the conversations. The call log details include the User ID, Phone Number, Date Range, Call Status, and Call Flow Type. Access Conversational Logs To access the conversational logs of a conversation, follow the below steps: On the left pane, click Conversational...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/35"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/35\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/media?parent=35"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/categories?post=35"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/tags?post=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}