{"id":2120,"date":"2022-03-25T12:22:17","date_gmt":"2022-03-25T12:22:17","guid":{"rendered":"https:\/\/multisite.korebots.com\/multisite-2\/?p=2120"},"modified":"2022-03-25T12:22:17","modified_gmt":"2022-03-25T12:22:17","slug":"skill-groups","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/multisite-2\/skill-groups\/","title":{"rendered":"Skill Groups"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>A <strong>skill group<\/strong> aggregates similar agent skills. For example, <em>Sales <\/em>is a skill group, and skills such as up-selling, cross-selling, and presales are sub-groups. A <strong>skill group <\/strong>and <strong>skill<\/strong> can have the same name, but only unique skills are included in a skill group.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Add_a_New_Skill_Group\"><\/span>Add a New Skill Group<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To add a new skill group, follow these steps:<\/p>\n<p>1. Click the <strong>Skills<\/strong> menu option under <strong>ROUTING<\/strong>.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2022\/03\/SkillGrp.png\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2590\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2022\/03\/SkillGrp.png\" alt=\"\" width=\"640\" height=\"263\" \/><\/a><\/p>\n<p>2. Click the <strong>+ New Skill Group <\/strong>button to create a new <em>skill group<\/em>.<\/p>\n<p>3. In the <strong>Add New Skill Group<\/strong> window, provide inputs for the following:<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li><strong>Skill Group Name<\/strong> \u2013 The skill group name for identification.<\/li>\n<li><strong>Description <\/strong>&#8211; The skill group description to understand its context.<\/li>\n<li><strong>Skill Group Point<\/strong> \u2013 Helps define the importance\/priority level of this skill group against other skill groups.<\/li>\n<li><strong>Enable Individual Skill Points<\/strong> &#8211; If enabled, points are allocated to individual skills mapped to a group to define its priority.<br \/>\n<a ref=\"magnificPopup\" href=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2022\/03\/SkillGrpAdd.png\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4939\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2022\/03\/SkillGrpAdd.png\" alt=\"\" width=\"600\" height=\"222\" \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>4. Click <strong>Create<\/strong> to complete the process.<\/p>\n<p>5. A success confirmation message is displayed once the new skill group is created.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"A skill group aggregates similar agent skills. For example, Sales is a skill group, and skills such as up-selling, cross-selling, and presales are sub-groups. A skill group and skill can have the same name, but only unique skills are included in a skill group. Add a New Skill Group To add a new skill group,...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/2120"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/comments?post=2120"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/2120\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/media?parent=2120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/categories?post=2120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/tags?post=2120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}