{"id":142,"date":"2021-02-05T10:36:11","date_gmt":"2021-02-05T10:36:11","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=142"},"modified":"2021-02-05T10:36:11","modified_gmt":"2021-02-05T10:36:11","slug":"voice-agent-transfer","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/multisite-2\/voice-agent-transfer\/","title":{"rendered":"Voice Agent Transfer"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\"><strong>Voice Agent Transfer<\/strong> is played when the user is put on hold for an agent. <\/span><span style=\"font-weight: 400\">This message is available only for Phone experiences.\u00a0<\/span><\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2><span class=\"ez-toc-section\" id=\"Configure_Voice_Agent_Transfer\"><\/span><span style=\"font-weight: 400\">Configure Voice Agent Transfer<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400\">To configure Voice Agent Transfer, follow the below steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the left pane, click <\/span><b>Defaults<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the Defaults page, under the <\/span><b>Phone Experiences <\/b><span style=\"font-weight: 400\">section, click the <\/span><b>Voice Agent Transfer<\/b><span style=\"font-weight: 400\"> card.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">On the <\/span><b>Voice Agent Transfer<\/b><span style=\"font-weight: 400\"> window, you can find <\/span><span style=\"font-weight: 400\">Pre-Agent Transfer Message.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <b>Edit<\/b> icon to <\/span><span style=\"font-weight: 400\">edit<\/span><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter the required text message or retain the default message.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Save<\/b><span style=\"font-weight: 400\">.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-336\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/02\/voice-agent-transfer.png\" alt=\"\" width=\"1332\" height=\"528\" srcset=\"https:\/\/multisite.korebots.com\/multisite-2\/wp-content\/uploads\/sites\/25\/2021\/02\/voice-agent-transfer.png 1332w, https:\/\/multisite.korebots.com\/multisite-2\/wp-content\/uploads\/sites\/25\/2021\/02\/voice-agent-transfer-300x119.png 300w, https:\/\/multisite.korebots.com\/multisite-2\/wp-content\/uploads\/sites\/25\/2021\/02\/voice-agent-transfer-1024x406.png 1024w\" sizes=\"(max-width: 1332px) 100vw, 1332px\" \/><br \/>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Voice Agent Transfer is played when the user is put on hold for an agent. This message is available only for Phone experiences.\u00a0 Configure Voice Agent Transfer To configure Voice Agent Transfer, follow the below steps: On the left pane, click Defaults. On the Defaults page, under the Phone Experiences section, click the Voice Agent...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/142"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/comments?post=142"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/posts\/142\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/media?parent=142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/categories?post=142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/multisite-2\/wp-json\/wp\/v2\/tags?post=142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}