No Response Message is a message to the user when there is no response for a certain time period.

Configure No Response Message

To configure the No Response message, follow the below steps:

  1. On the left pane, click Defaults.
  2. On the Defaults page, under the Phone Experiences section, click No Response card.
  3. On the No Response In Phone window, you can find a time indicator set to After 5 Seconds, a No Response message, and the exit behavior set to end call.
  4. Click the Edit icon to edit.
    1. Set the Repeat indicator. This is the number of times the message must be repeated. You can repeat a given message a maximum of 3 times.
    2. Set the time interval to wait for a response from the user before playing the message. You can set it to 5, 10, or 15 seconds.
    3. Enter the required text message.
    4. Define the exit behavior by selecting an option from the After that… drop-down list:
      1. End Call
      2. Transfer to Agent – Here, you can further specify if the user is given the option to switch to a chat agent for faster service by responding yes or holding on the line for a voice agent.
    5. Click Save.