Bots Platform v7.1
This section contains major and minor release information for the Kore.ai Bots Platform v7.1 released on Nov 2, 2019.
This release includes features that help enhance the developer to better analyze by offering Custom Reports & Dashboard, engage users with Custom Small Talk and manage Knowledge Graph more efficiently. Many features have been improved to simplify the overall Bot building experience.
Key Features
Custom Reports and Dashboards
Metrics collected from Bot user conversations can be used to extract key insights that can drive business.
Custom Dashboards allow developers to design their own reports and dashboards to meet business needs using a combination of built-in metrics as well as custom KPIs based on user demographic or context information. Data from these reports can be presented as graphical widgets on a dashboard and can also be exported into external formats. These reports can also be accessed over APIs for sharing with the existing business intelligence or analytics tools. Learn more.
Custom Small Talk
Ability to engage end-users in casual conversations helps socialize Bots and improves the recall rates.
Using Custom Small Talk feature, Bot developer can now extend the bot’s built-in Small Talk abilities, build a personality and train the bot to conduct casual conversations around the organization’s areas of interest. Developers can also build nested conversations to answer follow-ups during a conversation and make the bot more engaging. Learn more.
IVR Sandbox
When trying to experience how a Bot will pan out on a voice channel, a working IVR system needs to be in place, which is time (not to mention effort) taking and may not be feasible at all times.
Kore.ai offers an IVR Sandbox environment for instantly launching the bot for interactions over voice calls. Developer can call the bot by dialing the phone number and PIN allocated for the bot to develop and test the bot. Learn More.
Tools to Manage Knowledge Graph
Designing and managing Knowledge Graph for a large volume of FAQs is a complex activity and can take a considerable amount of time.
Developers can now use Kore.ai’s Knowledge Graph Generator to quickly build Bot’s Knowledge Graph to answer FAQs. Upload the FAQs and the tool will extract key terms from the FAQs, define the hierarchy between these terms, and also associate the FAQs to the right terms. Learn more.
The Ontology Inspect tool helps in identifying any potential issues in the Knowledge Graphs and also suggests possible corrective measures that can assist in fine-tuning the Knowledge Graph. Learn more.