This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.0 of the platform.

v9.0.00 Aug 14th 2021

Major Release

Following is a list of a few updates.

Feature Enhancement
Conversation Driven Dialog Builder
  • An improved dialog task editor that allows you to design and build a dialog task using conversational elements.  The conversational scene blueprints created by Business Users can automatically be converted into executable Dialog Task flows, with two-way synchronization between Storyboard Scenes and Dialog Tasks. (know more).
Store
  • The store offers a wide range of templates to accelerate your development process. Explore the Store to find a template that meets your needs, install and start using it. (know more).
Process Application Builder
  • Automate your everyday business process like leave application, expense reimbursement, employee onboarding Building, etc. using the Process Apps. Design multi-step, multi-user workflows using a rich set of building blocks like integrations, business logic evaluation, conditional flows and approval flows. Integrate with Virtual Assistants for offering conversational and omnichannel experiences. Users can also use the self-service portal to create new requests, provide approvals and track the requests. (know more).
Enhanced User Interface
  • The refreshed user interface for the Kore.ai Platform – The Virtual Assistant designing features are now classified into Build, Deploy, Analyze and Manage sections, aligning them closely with the development lifecycle. All the features required to build tasks, train, and test are included under the Build menu. Channel enablement, integrations, publish flow, and bot definition management are under the Deploy menu. (know more).
  • Unified NLP Training – A simplified experience for training the Machine Learning and Fundamental Meaning Engines in one place. Intents can be trained using a unified interface, making it easier to switch between utterances, patterns, and rules. (know more).
Version Comparison
  • The Versions feature now allows you to visually compare the differences between two versions of a bot across various sections of the definition. (know more).
Digital Views
  • Digital Views are now supported for Universal Bots. Create panels in Universal Bot and add widgets from one or more linked bots.(know more).
Digital Forms
  • Support for Secure Forms and Password Fields: Enable Secure Form Data to redact form data during execution and from logs.
  • The Date component allows you to choose your preferred date format
  • The Phone Number component is enhanced to specify Default Country Code.
  • The Checkbox component has an option to define the order in which the values are presented to the end-user and Checkbox Layout can be used to display the checkbox values in a grid view.(know more).
API Enhancements
  • Enhancements to Session History API to include the Containment Type, count of the Total Messages exchanged, and Tasks completed. (know more).
  • New API has been introduced to export the individual billing sessions of a given bot. (know more).
Channel Enhancements

IVR/Voice Channels:

  • Enhanced voice channel experience with new controls for choosing how to process the input from the ASR Engines.  (know more).
  • Renaming of IVR channel VXML Properties to Call Control properties and extending their support to AudioCodes Channel. (know more).
  • Ability to define Voice Call Properties for fulfilling Sub-intents added to Group Nodes. (know more).
  • Payload enhancements to the async Webhook channel to include endReason, completedTaskId, and completedTaskName. (know more).
Language Updates
  • The NLP Engine now supports five new languages (Catalan, Tamil, Hindi, Marathi, and Telugu) with end-to-end support for intent, traits, and entity identification. (know more).
Advanced NLP Configurations
  • Custom configuration for auto spell correction support for ML predictions. (know more).
  • Additional configurations for the evaluation of the Fundamental Machine Engine Patterns. (know more).
  • Configure Softmax Temperature to define how confidently the ML Engine should identify the winning intent from the ML Model. (know more).
  • Configure Neurons in Hidden Layer to determine the intensity/rigor to be adopted while performing intent identification by the ML Model. (know more).
ML Network Types
  • Introducing Kore Advanced Embedding Network (KAEN) a model which can understand the meaning of the sentence and at the same time give importance to the domain-specific terminology. (know more).
Entity Rules
  • Ability to accept only ‘month and year’ as input for Date entity (returnOnlyMonthYear)
  • Ability to set preferred format for Date entity to avoid ambiguity scenarios (preferredDateFormat).
    (know more)
Insights & Analytics
  • Custom Dashboard now allows for exporting the details of a particular widget as a CSV file which can be shared with others and used for downstream processing. (know more).
  • Ability to identify returning users of a bot. Use the isReturningUser parameter in the BotUserSession context object to identify returning users and customize the experience by sending an appropriate welcome message and more. (know more).
  • Ability to exclude users or meta tags for filtering NLP Metrics and to view identified traits in the NLP Metrics. (know more).
Administration and Security Enhancements
  • Introducing support to e-commerce journeys for subscriptions to various plans. Start using the platform with free sessions and pay-as-you-go and be charged only for the consumed sessions. (know more).
  • SAML enhancements:
    • Option to map SAML attributes with various Roles and Groups in the Kore.ai account allies for automating the user authentication.
    • Ability to add multiple SAML certificates to support fallback
      (know more)
  • JWE support has been extended to the Webhook channel. (know more).
  • Node Module has been upgraded to handle Security Vulnerability.
SDK Versions

The following is the recommendation for the versions compatible with this release:

v8.1.10 May 29th 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

Following is a list of a few updates.

Feature Enhancement
Bot Store Explore the prebuilt templates and solution accelerators at Kore.ai Store. Install the one that suits your business, and customize it to your needs. (know more).
Natural Language
Knowledge Graph
  • Reference Id can be defined for each of the FAQs present in the KG. This is particularly useful to cross-reference between external content management systems and the FAQs added to the KG.
  • Display Name can be used to present a different statement to the user in case of ambiguity resolution so that the users can have a better experience to resolve the ambiguity.
    (know more).
New Language Catalan language has been introduced.

v8.1.9 May 15th 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Natural Language
Entity Processing A new entity rule, returnOnlyMonthYear, has been introduced to extract the month and year from user input and to ignore the date part, (know more).

v8.1.8 May 1st 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

v8.1.6 Apr 17th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

v8.1.5 Apr 4th 2021

Minor Release

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Channel Support
Webhook Channel Option to View the JWE token from the Webhook Channel configuration has been provided (know more).
Voice Channels Call Control Parameters has been introduced to support managing the call behavior for the IVR (referred to as VXML properties) and AudioCodes Channel (referred to as Session Parameters)(know more).

v8.1.4 Mar 20th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

v8.1.2 Mar 9th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

Following is a list of few updates.

Feature Enhancement
Natural Language
Entity Processing A new entity rule, preferredDateFormat, has been introduced to automatically resolve date in case of ambiguity, for example 2-3-2021, or 12/11/2020, (know more).

v8.1.1 Mar 5th, 2021

Minor Update

This update was mainly aimed at addressing some minor bugs.

v8.1.00 Feb 20th 2021

Major Release

Following is a list of feature enhancements addressed in this release.

Feature Enhancement
Bot Builder
Universal Bot Universal Bot enhancements include the ability to define ML Threshold per linked bot, pass Eligible Linked Bots from Web/Mobile SDKs (know more), define the event behavior by choosing the tasks from linked bots (know more).
Miscellaneous The message presented to the end-user for obtaining authorization to connect to external systems can be customized using the koreUtil.getCurrentOptions() function. Know more
Feature Enhancement
Natural Language
Contextual NLU Enhanced Group Node functionality to enable scoping, training, and control the behavior of sub-intents. These features would ensure an improved user experience with follow-ups, digressions, and amending entity values. Know more
Support for Multiple Intent Models within a virtual assistant to simplify the training of sub-intents without adding noise or impacting the training given for the primary intents of your bot. In this approach, all the primary intents of the bot being a part of the Bot Level Intent Model, and each of the Dialog tasks having its own ML Model consisting of all the sub-intents added to it. Know more.
Support for training sub-intents with entities using NER. Know more.
Entity Processing
  • Entity Rules can be defined to enable business rules for validating the input for an entity node. Earlier these rules had to be set using a script node, now you can define these rules from the Instance Property of the Entity Node. Know more.
NL Training Bot training can be further refined by configuring the following additional settings for the NL engines:

  • With the ability to customize the Ranking and Resolver Engine configurations, you can now choose the elimination rules, normalization of scoring, and thus control the winning intent selection behavior. Know more.
  • Network Type, Transformer, has been introduced to support sentence encoder. Know more.
  • Export option for the K-fold cross-validation reports has been introduced. Know more.
  • Trait support in Batch Testing has been enhanced. This includes the triggering of true positive when the traits are matched over and above the expected matches. Know more.
  • Support for understanding emojis present in the user utterance. Know more.
Feature Enhancement
Bot Analytics
Chat History
  • Ability to set a custom message (instead of the original message) in the Chat History from BotKit.
  • Ability to view chat history against the entries in Debug logs.
  • Ability to merge conversation sessions of an anonymous user (pre-login) and known user (post-login) from SDK Channel.
Miscellaneous
  • API to modify the Thresholds and Configurations, and Advanced NLP Settings
  • API to create, run and manage Batch Test Suites
  • API for enabling Web/Mobile SDK, Webhook, Slack, and MS Teams channels
Feature Enhancement
Language Support Updates
  • New Languages
    • Norwegian
    • Hindi
Channel Updates
  • Mattermost configuration updates for Websocket based integration
Enterprise Features
  • Support for Multi-region Deployment (For on-prem customers)
  • Audit logs for capturing User Management changes triggered using Public APIs
  • Ability to enforce the use of JTI Claims
  • Ability to enforce the use of JWE Encryption
  • Ability to store multiple value sets for Environment Variables so that the appropriate variable set can be selected while promoting the bot definition to a different environment without manual intervention. (For on-prem customers). Know more.
Security & Performance Node.js have been upgraded.

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