Kore.ai Experience Optimization (XO) Platform is an end-to-end platform to design, build, train, analyze, and manage enterprise-ready, AI-powered virtual assistants.
It is a one-stop solution that provides a scalable, secure, and repeatable foundation to create assistants that are able to communicate with people and systems and perform a wide range of intelligent tasks through award-winning NLP.
At the core of the platform is the NLP (Natural Language Processing) Engine built with award-winning technology. It combines multiple intelligence methods to understand human utterances and intents, including sentiments and emotions.
The virtual assistants developed on the platform work on multiple communication channels, while the platform has pre-built integrations with several enterprise backend platforms. The platform is open and scalable which enables enterprises to extend their capabilities.
The following block diagram illustrates the major features of the platform.
Proprietary Multi-Pronged NLP Approach
Kore.ai takes a unique multi-engine approach to NLP, each of which has its own specialized capabilities that cover the inherent weaknesses of any one individual model.
This approach allows you to create intelligent Virtual Assistants that understand human intent, handle complex back-and-forth conversations, and complete tasks. Our Virtual Assistants can also analyze user utterances for emotion and sentiment, retain context at various levels, and know when to seamlessly hand over conversations to humans.
GUI-Based Dialog Builder and Task Execution Framework
Kore.ai provides a visual dialog builder that helps you quickly and easily design conversation paths, create conditional nodes to handle multiple intents and sub-intents, and pause and resume scenarios. It also allows you to set up connections with external systems for seamless data exchange.
Our platform provides a simple, yet powerful API-based integration framework that saves developers from writing complex custom code, implementing third-party integration suites, or setting up enterprise service buses for every Virtual Assistant. The platform also allows VAs to systematically adhere to channel-specific nuances related to message formatting, authorization, authentication, and more.
Virtual Assitant Training for Business Readiness
Kore.ai provides everything you need to test your Virtual Assistants and train them to interpret diverse human expressions, including a deterministic (fundamental meaning) model and a probabilistic (machine learning) model that you can use either separately or together.
Define user utterances, synonyms, and patterns to train your model for intent detection. Manage your model using NLP thresholds that best suit your unique bot use case.
You can also enhance the basic VA capabilities by using traits, context tags, and sentiment analysis for a more personalized experience.
Omnichannel Presence
Communicate with your Virtual Assistant in the conversational channel of your choice. The Kore.ai XO platform supports over 30 enterprises, social, live chat, SMS, email channels, voice assistants, websites, and mobile apps from a single configuration. It offers flexibility to customize responses and uses the unique UI elements of each channel.
For example,
- Facebook Messenger
- Web Chat
- IVR Systems
- Google Assistant
- Alexa
Virtual Assistant Analytics and Dashboard
Kore.ai provides all the data and visualization tools to measure and analyze your VA performance and helps build a deeper understanding of employee and customer behavior.
Understand users’ interactions and track your VA’s performance through VA engagement, conversational analytics, and functional analytics from a centralized dashboard. To ensure you build the best VA, the Kore XO platform offers actionable insights such as custom segmentation, seamless data extraction, support for custom reports, and custom data visualizations.
Virtual Assitant and User Administration
Manage all your bots and users from a single, comprehensive web application.
Enroll users, create a granular VA builder, assign VA administration roles, and create groups to easily manage assignments at scale. Selective Virtual Assistant publishing and assignments, maker-checker options, and secure API access to platform features ensure you retain control over the complete bot building creation of your VA and deployment lifecycle.
Also, all chat transcripts and bot changes are logged and accessible with full administrative lifetime control. Every action is well-documented for performance and compliance purposes.
Multi-Layered Security and Compliance
Kore.ai provides a secure platform to build, deploy, and manage Process Apps and Virtual Assistants. It comes with rigorous security standards and practices, rock-solid encryption, and built-in enterprise-class security and compliance across all components, layers, and interactions.
Kore.ai’s SOC Type 1 certified platform provides powerful mechanisms to protect and mask sensitive user information. It uses industry-standard SSO to integrate with enterprise authentication, encrypts data during transit as well as at rest, and is compliant with the latest industry standards.
Kore.ai maintains rigorous internal security practices at all times, regularly performs detailed penetration testing activities, and routinely refines technical, administrative, and physical safeguards to provide an environment that is safe for enterprises of all shapes and sizes