RCSビジネスメッセージングは、モバイルメッセージングの進化形であり、人々と企業のコミュニケーション方法を増加向上させます。チャットボットと人工知能(AI)を使用したビジネスメッセージングを利用することで、ブランドが顧客とのエンゲージメントを高める機会を提供します。
Google RBMを使用すると、企業は視覚的にリッチなメッセージを送信して、顧客との対話を促進できます。
RCSビジネスメッセージングは、モバイルメッセージングの進化形であり、人々と企業のコミュニケーション方法を増加向上させます。チャットボットと人工知能(AI)を使用したビジネスメッセージングを利用することで、ブランドが顧客とのエンゲージメントを高める機会を提供します。
Google RBMを使用すると、企業は視覚的にリッチなメッセージを送信して、顧客との対話を促進できます。
以下は、Kore.aiでチャネルを設定し、RBMでエージェントを立ち上げるためのステップです。
(このチャネルサポートは、プラットフォームのver7.1で導入されました)
ステップ1:Google RCSビジネスメッセージングをチャネルとして有効にするためのアクセス権の要求
ステップ2: テストプロセスを開始するために、アプリを作成し、ビジネス用のボットを公開します。ボットエージェント(Google RCS上)は、受け取った入力に基づいてKore.aiサポートチームによって作成されます。その作成が通知されます。ボットを公開するには、以下のステップに従います。
POST
auth : <JWT>
{
"event" : "opt-in",
"eventDetails":{
"users" : ["<Mobile number with country code>"] // Ex: +919030132231
}
}
POST
auth : <JWT>
{
"event" : "broadcast",
"eventDetails":{
"identity" : ["<Mobile number with country code>"] // Ex: +919030132231
"message": {
"contentMessage": {
"text": ""
}
}
}
}
ステップ1で提供されたWebhook URLは、ビジネスが適切なアクションを実行できるように、次のイベントを受け取ります。
{"event":"USER_OPTED_OUT",
"userIdentity":"<Mobile number with country code>"}
opt-in
or broadcast
要求を受信します。{"event":"RCS_NOT_SUPPORTED_IN_TARGET_DEVICE",
"userIdentity":"<Mobile number with country code>",
"message":"This operation is blocked because the RBM agent has not launched and the recipient has not been invited and accepted the invitation to become a tester."
}
{"event":"BROADCAST_ATTEMPT_TO_OPTED_OUT_USER",
"userIdentity":"<Mobile number with country code>"}
{"event":"BROADCAST_ATTEMPT_TO_OPTED_OUT_USER",
"userIdentity":"<Mobile number with country code>"}
メモ:
ステップ3:ボットエージェントの起動―以下のステップに従って、検証したボットエージェントを起動して、エンドユーザーが通信できるようにします。
RCS Business Messaging은 모바일 메시징이 발전한 것으로, 사람과 기업이 통신을 하는 방식을 증가시키고 개선합니다. 챗봇과 인공지능을 사용하는 비즈니스 메시징을 사용하여 고객과의 참여를 증진할 기회를 브랜드에 제공합니다. Google RMB는 고객이 상호작용하도록 권장하는 시각적으로 풍부한 메시지를 보낼 수 있도록 합니다.
아래는 Kore.ai에서의 채널 설정과 RBM에서 에이전트를 실행하는 것과 관련된 단계입니다: (이 채널 지원은 플랫폼의 v7.1에 도입되었습니다.)
1단계: Google RCS 비즈니스 메시징을 채널로 사용하기 위한 액세스를 요청합니다.
2단계: Create an App and Publish the bot for the business to initiate the testing process Kore.ai 지원팀은 귀하가 입력한 정보를 바탕으로 봇 에이전트(Google RCS에)를 생성합니다. 생성에 대한 알림을 받게 됩니다. 봇을 게시하려면 다음 단계를 따르세요:
POST
Request Headers: auth : <JWT>
Request Payload: { "event" : "opt-in", "eventDetails":{ "users" : ["<Mobile number with country code>"] // Ex: +919030132231 } }
POST
Request Headers: auth : <JWT>
Request Payload: { "event" : "broadcast", "eventDetails":{ "identity" : ["<Mobile number with country code>"] // Ex: +919030132231 "message": { "contentMessage": { "text": "" } } } }
1단계에서 제공된 Webhook URL은 다음 이벤트를 받아서 비즈니스가 적절한 조치를 취할 수 있습니다:
{"event":"USER_OPTED_OUT", "userIdentity":"<Mobile number with country code>"}
opt-in
또는 broadcast
요청을 받습니다: {"event":"RCS_NOT_SUPPORTED_IN_TARGET_DEVICE", "userIdentity":"<Mobile number with country code>", "message":"This operation is blocked because the RBM agent has not launched and the recipient has not been invited and accepted the invitation to become a tester." }
{"event":"OPTED_OUT_USER_ATTEMPTS_TO_MESSAGE", "userIdentity":"<Mobile number with country code>"}
{"event":"BROADCAST_ATTEMPT_TO_OPTED_OUT_USER", "userIdentity":"<Mobile number with country code>"}
참고 사항:
3단계: Launching the Bot Agent 봇 에이전트를 확인한 후 아래 단계를 수행하여 최종 사용자가 사용하도록 시작할 수 있습니다:
RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence (AI).
Google RBM allows companies to send visually rich messages that encourage customers to interact.
Below are the steps involved in setting up the channel on Kore.ai and launching the agent on RBM:
(This channel support was introduced in ver7.1 of the platform)
Step 1: Requesting access to enable Google RCS Business messaging as a channel
Step 2: Create an App and Publish the bot for the business to initiate the testing process
A Bot Agent (on Google RCS) will be created by the Kore.ai support team based on inputs received from you. You will be notified of its creation.
Follow the below steps to Publish the Bot:
POST
auth : <JWT>
{
"event" : "opt-in",
"eventDetails":{
"users" : ["<Mobile number with country code>"] // Ex: +919030132231
}
}
POST
auth : <JWT>
{
"event" : "broadcast",
"eventDetails":{
"identity" : ["<Mobile number with country code>"] // Ex: +919030132231
"message": {
"contentMessage": {
"text": ""
}
}
}
}
The webhook URL provided by you at Step 1 will receive the following events so that the business can take appropriate action:
{"event":"USER_OPTED_OUT",
"userIdentity":"<Mobile number with country code>"}
opt-in
or broadcast
request:{"event":"RCS_NOT_SUPPORTED_IN_TARGET_DEVICE",
"userIdentity":"<Mobile number with country code>",
"message":"This operation is blocked because the RBM agent has not launched and the recipient has not been invited and accepted the invitation to become a tester."
}
{"event":"OPTED_OUT_USER_ATTEMPTS_TO_MESSAGE",
"userIdentity":"<Mobile number with country code>"}
{"event":"BROADCAST_ATTEMPT_TO_OPTED_OUT_USER",
"userIdentity":"<Mobile number with country code>"}
Notes:
Step 3: Launching the Bot Agent
After having verified your bot agent, you can launch for end users by following the steps below: