WhatsApp Business Messagingチャネルをボットに追加するには、Infobip（クライアントとWhatsApp Business Messagingの間でメッセージを交換するための単一のAPIを提供することにより、チャネルを有効にするメッセージングプロバイダー）でアカウントを作成し、番号を収集して、Kore.aiによって生成されたWebhook URLを提供する必要があります。

Adding the WhatsApp Channel using Infobip Application

NOTE: To complete this procedure, you must already have a Infobip account. This is one of the messaging provider for enabling WhatsApp Business Messaging.

Before proceeding:

1. Login to Infobip developer portal.
2. Navigate to Settings section under User Profile from the left navigation.
   
3. Click the View Assigned Numbers link and note the assigned number.
   

From the Bots platform:

1. In the Bots section of the Bot Builder, click the Bot that you want to add the Slack channel to.

2. On the Channels tab, click the WhatsApp Business Messaging icon. The WhatsApp Business Messaging Channel page gets displayed.

3. Navigate to the Configurations tab and enter the following fields:

a. Phone Number – use the Assigned Number from the Infobip      account;

b. Base URL: Get the Base URL here from Infobip to which Kore.ai should be sending the messages when the Whatsapp Business Messaging channel is enabled.

c. Username and Password: Infobip’s API requires authentication and uses the basic authorization for sending and receiving messages over the API.
Make note of ‘Username’ and ‘Password’ of Infobip’s account holder and provide them in the configuration tab of this page.

d. Webhook URL: Copy the webhook URL provided in the configuration tab and update the same on Infobip developer portal for Infobip to send the received messages from the subscriber (Whatsapp Business Messaging).

4. Enable Channel and complete the channel setup.

NOTE: If you are using the development sandbox on Infobip, once the channel is enabled and published, you will need to send messages in the format “<Keyword on infobip> <User input>” Ex: Kore Hi

Adding WhatsApp Channel Using Gupshup Application

NOTE: To complete this procedure, you must already have a Gupshup account.

To create a Gupshup application, follow these steps:

1. Log in to the Gupshup portal and navigate to the Dashboard → Whatsapp section.

2. If this is your first app, click the ‘+’ (Create App) icon to create an app.

3. On the Create App screen, select the app type and enter the name. Click next to continue and follow the given steps to complete app creation.

Create a new WhatsApp Business Account

To create a new WABA (WhatsApp Business Account) when creating a Gubshup app, follow these steps:

1. Click Go Live to view the following popup screen.

2. Select the relevant option and submit the required details to Whatsapp to get the WABA created.

3. Once the account is created, you’ll get the WABA ID, Mobile number and Password.

4. Copy the Mobile number to the Phone Number field.

5. Copy the WABA ID to the userName or Id field.

6. Copy the Password to the Password field.

Please refer to this documentation link for more information.

Note: Webhook URL will be available on your channel configuration page. To configure the Kore.ai webhook URL in Gupshup, please reach out to the Gupshup customer support team that will configure the inbound messages to the bot on customer’s behalf.

Editing the Channel

To edit the channel, hover your mouse over the channel and click to modify. You can make necessary updates to your channel configurations and save them. You may also disable or delete the channel information by clicking the Settings icon.
Select one of the following commands to modify the channel:

• Disable/Enable – Click Disable to temporarily disable use of the Slack channel for your Bot. To enable the use of the Slack, click Enable.
• Delete – Click Delete, and then click OK in the Delete Confirmation dialog to permanently delete the Bot channel configuration.

봇에 Whatsapp 비즈니스 메시징 채널을 추가하려면, Infobip(클라이언트와 Whatsapp 비즈니스 메시징 간에 메시지를 교환하기 위한 단일 API를 제공하여 채널을 활성화하는 메시징 공급자)에 계정을 생성해야 하며, Kore.ai가 생성한대로 번호를 수집하고 Whatsapp URL을 제공해야 합니다.

To add the WhatsApp Business Messaging channel to a bot 참고: 이 절차를 완료하려면, Infobip 계정이 이미 있어야 합니다. 이것은 Whatsapp 비즈니스 메시징 활성화를 위한 메시징 공급자 중 하나입니다. 진행하기 전 다음을 수행합니다.

1. Infobip 개발자 포털에 Login 합니다.
2. 왼쪽 탐색 창의 User Profile 아래 Settings 섹션으로 이동합니다.
3. View Assigned Numbers 링크를 클릭하고 assigned number를 기록합니다.

봇 플랫폼에서 다음을 수행합니다.

1. 1. 봇 빌더의 Bots 섹션에서, Slack 채널을 추가하려는 봇을 클릭하세요.
   2. Channels 탭에서, Whatsapp Business Messaging  아이콘을 클릭하세요. Whatsapp Business Messaging Channel 페이지가 표시됩니다.
   3. Configurations 탭으로 이동하여 다음 필드 정보를 입력합니다.
      1. Phone Number – Infobip 계정에서 Assigned Number를 사용합니다.
      2. Base URL: Whatsapp 비즈니스 메시징 채널이 활성화 된 경우 Kore.ai가 메시지를 보낼 Base URL을 Infobip의 here에서 얻습니다.
      3. Username and Password: Infobip의 API는 인증이 필요하며 API를 통한 메시지 송수신 시 기본 인증을 사용합니다. Infobip 계정 소유자의 ‘사용자 이름’ 및 ‘암호’를 기록하고 이 페이지의 설정 탭에 입력합니다.
      4. Webhook URL: 설정 탭에 있는 Webhook URL을 복사하고 Infobip 개발자 포털에서 동일한 정보로 업데이트하여 Infobip이 구독자로부터 수신한 메시지를 전송하도록 합니다(Whatsapp 비즈니스 메시징).
   4. Enable Channel 및 채널 설정을 완료합니다.

참고: Infobip에서 개발 샌드박스를 사용하는 경우 채널이 활성화되고 게시되면 “<Keyword on infobip> <User input>” Ex Kore Hi", 형식으로 메시지를 보내야 합니다. 예: Kore Hi

채널 편집

채널을 편집하려면, 마우스를 채널로 이동하고 클릭하여 수정합니다. 채널 설정에서 필요한 업데이트와 저장을 할 수 있습니다. 또한 Settings 아이콘을 클릭하여 채널 정보를 사용하지 않거나 삭제할 수 있습니다. 채널을 수정하려면 다음과 같은 명령 중 하나를 선택하세요.

• Disable/Enable – Disable을 클릭하여 봇의 Slack 채널에 사용을 일시적으로 비활성화합니다. Slack 사용을 활성화하려면, Enable을 클릭하세요.
• Delete – Delete를 클릭한 후 Delete Confirmation 대화창의 OK를 클릭하여 봇 채널 설정을 영구적으로 삭제합니다.

To add the WhatsApp Business Messaging channel to your bot, you will need create an account on Infobip (messaging provider that enables the channel by providing single API for exchange of messages between the client and WhatsApp Business Messaging), collect a number and provide the webhook URL as generated by Kore.ai.

Adding the WhatsApp Channel using Infobip Application

NOTE: To complete this procedure, you must already have a Infobip account. This is one of the messaging provider for enabling WhatsApp Business Messaging.

Before proceeding:

1. Login to Infobip developer portal.
2. Navigate to Settings section under User Profile from the left navigation.
   
3. Click the View Assigned Numbers link and note the assigned number.
   

From the Bots platform:

1. In the Bots section of the Bot Builder, click the Bot that you want to add the Slack channel to.

2. On the Channels tab, click the WhatsApp Business Messaging icon. The WhatsApp Business Messaging Channel page gets displayed.

3. Navigate to the Configurations tab and enter the following fields:

a. Phone Number – use the Assigned Number from the Infobip      account;

b. Base URL: Get the Base URL here from Infobip to which Kore.ai should be sending the messages when the Whatsapp Business Messaging channel is enabled.

c. Username and Password: Infobip’s API requires authentication and uses the basic authorization for sending and receiving messages over the API.
Make note of ‘Username’ and ‘Password’ of Infobip’s account holder and provide them in the configuration tab of this page.

d. Webhook URL: Copy the webhook URL provided in the configuration tab and update the same on Infobip developer portal for Infobip to send the received messages from the subscriber (Whatsapp Business Messaging).

4. Enable Channel and complete the channel setup.

NOTE: If you are using the development sandbox on Infobip, once the channel is enabled and published, you will need to send messages in the format “<Keyword on infobip> <User input>” Ex: Kore Hi

Adding WhatsApp Channel Using Gupshup Application

NOTE: To complete this procedure, you must already have a Gupshup account.

To create a Gupshup application, follow these steps:

1. Log in to the Gupshup portal and navigate to the Dashboard → Whatsapp section.

2. If this is your first app, click the ‘+’ (Create App) icon to create an app.

3. On the Create App screen, select the app type and enter the name. Click next to continue and follow the given steps to complete app creation.

Create a new WhatsApp Business Account

To create a new WABA (WhatsApp Business Account) when creating a Gubshup app, follow these steps:

1. Click Go Live to view the following popup screen.

2. Select the relevant option and submit the required details to Whatsapp to get the WABA created.

3. Once the account is created, you’ll get the WABA ID, Mobile number and Password.

4. Copy the Mobile number to the Phone Number field.

5. Copy the WABA ID to the userName or Id field.

6. Copy the Password to the Password field.

Please refer to this documentation link for more information.

Note: Webhook URL will be available on your channel configuration page. To configure the Kore.ai webhook URL in Gupshup, please reach out to the Gupshup customer support team that will configure the inbound messages to the bot on customer’s behalf.

Editing the Channel

To edit the channel, hover your mouse over the channel and click to modify. You can make necessary updates to your channel configurations and save them. You may also disable or delete the channel information by clicking the Settings icon.
Select one of the following commands to modify the channel:

• Disable/Enable – Click Disable to temporarily disable use of the Slack channel for your Bot. To enable the use of the Slack, click Enable.
• Delete – Click Delete, and then click OK in the Delete Confirmation dialog to permanently delete the Bot channel configuration.