{"id":99,"date":"2021-02-01T14:31:18","date_gmt":"2021-02-01T14:31:18","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=99"},"modified":"2021-02-01T14:31:18","modified_gmt":"2021-02-01T14:31:18","slug":"capabilities","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/capabilities\/","title":{"rendered":"Capabilities"},"content":{"rendered":"<p><span style=\"font-weight: 400\">SupportAssist is capable of performing the below-listed operations:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Deflection<\/b><span style=\"font-weight: 400\"> &#8211; Deflect customer calls based on predefined rules like current wait times or type of query.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Virtual Assistance<\/b><span style=\"font-weight: 400\"> &#8211; Automate regular customer queries with voice and text-based virtual agents and escalate to a human agent for complex issues.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>SupportAssist is capable of performing the below-listed operations: Deflection &#8211; Deflect customer calls based on predefined rules like current wait times or type of query. Virtual Assistance &#8211; Automate regular customer queries with voice and text-based virtual agents and escalate to a human agent for complex issues.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/99"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/99\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=99"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=99"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}