{"id":70,"date":"2021-01-29T14:05:14","date_gmt":"2021-01-29T14:05:14","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=70"},"modified":"2021-01-29T14:05:14","modified_gmt":"2021-01-29T14:05:14","slug":"incoming-setup","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/incoming-setup\/","title":{"rendered":"Incoming Setup"},"content":{"rendered":"

In general, to receive calls to your application, you must configure incoming call settings. In SmartAssist, this configuration is to choose how your users can reach SmartAssist. <\/span><\/p>\n

With the incoming call setup, you can:\u00a0<\/span><\/p>\n

    \n
  • Allow SmartAssist to set up a Phone Number<\/strong> that you can share with your callers.<\/span><\/li>\n
  • Transfer calls from an existing IVR system<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div><\/div>
    <\/div><\/div>

    <\/span>Call Phone Number<\/b><\/span><\/h3>\n

    In case you do not have an IVR system or do not want to use it, SmartAssist can allocate a dedicated phone number that you can provide to your users. Your users can directly reach your SmartAssist app by calling this number.<\/span> SmartAssist uses Twilio to procure these phone numbers. For certain countries, Twilio requires an address before the number is used. You must provide the same during the configuration process.<\/span><\/p>\n

    To configure the Call Phone Number setup, follow the below steps:<\/span><\/p>\n

      \n
    1. On the left pane, click <\/span>Settings<\/b>.<\/span><\/li>\n
    2. On the Settings page, by default, the <\/span>Incoming Setup<\/b> tab is selected.<\/span><\/li>\n
    3. Under the <\/span>Incoming Calls<\/b> section, click <\/span>Call Phone Number<\/b>.<\/span>\"\"<\/li>\n
    4. On the Call Phone Number window, click <\/span>Get New Phone Number<\/b>.<\/span>\"\"<\/li>\n
    5. On the Get New Phone Number window, search and select a country from the <\/span>Country Name <\/b>field. Choose a country of your preference and phone numbers from this country are displayed. Based upon your choice of country, the following options are available:<\/span>\n
        \n
      1. For the United States of America:<\/span>\n
          \n
        1. You can further choose between a <\/span>Local Number<\/b> or a <\/span>Toll-free Number<\/b>.<\/span><\/li>\n
        2. Click <\/span>Get Number<\/b> from the list of numbers provided.<\/span><\/li>\n
        3. For local numbers, you can choose the state of your choice from the <\/span>State <\/b>field and the number within that area code is listed.<\/span><\/li>\n<\/ol>\n<\/li>\n
        4. For other countries:<\/span>\n
            \n
          1. Click <\/span>Get Number<\/b> from the list of numbers provided.<\/span><\/li>\n
          2. You must provide a local address that is validated for various local law and regulation compliance.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

            You can use this number for testing purposes before going live with it.<\/span><\/p>\n

            \"\"<\/p>\n<\/div><\/div>

            <\/div><\/div>

            <\/span>Transfer from IVR<\/b>\u00a0<\/span><\/span><\/h3>\n

            Calls from your IVR system are redirected to SmartAssist through SIP sessions. This entails two basic configurations based on the network selected. <\/span><\/p>\n

            To configure this setup, follow the below steps:<\/span><\/p>\n

              \n
            1. On the left pane, click <\/span>Settings<\/b>.<\/span><\/li>\n
            2. On the Settings page, by default, the <\/span>Incoming Setup<\/b> tab is selected.<\/span><\/li>\n
            3. Under the <\/span>Incoming Calls<\/b> section, click <\/span>Transfer from IVR<\/b>.<\/span>\"\"<\/li>\n
            4. On the Transfer from IVR window, in the <\/span>SIP URI<\/b> field, a<\/span> unique SIP domain URI is generated by SmartAssist and assigned to your account. You can configure this in your IVR system so that the calls are redirected to SmartAssist.<\/span><\/li>\n
            5. Under the <\/span>Network <\/b>section, you can specify a list of IP Addresses or Domain Names of the enterprise from which the calls are expected to your IVR systems.\u00a0<\/span>\n
                \n
              1. Select<\/span> List of IP Address<\/b> and in the<\/span> Incoming IP Address<\/b> field, enter multiple comma-separated addresses.<\/span><\/li>\n
              2. Select <\/span>Domain Name<\/b> and in the <\/span>Fully Qualified Domain Name <\/b>(FQDN) field, enter an FQDN; and select a DNS Resolve Method from the <\/span>DNS Resolve Method<\/b> drop-down list.<\/span><\/li>\n<\/ol>\n<\/li>\n
              3. In the <\/span>DID Number<\/b> field, enter Direct Inward Dialing (DID) numbers.<\/span><\/li>\n
              4. From the<\/span> SIP Transport Type<\/b> drop-down list, select:<\/span>\n
                  \n
                • TCP<\/span><\/li>\n
                • UDP<\/span><\/li>\n
                • TLS<\/span><\/li>\n<\/ul>\n<\/li>\n
                • Under the <\/span>SIP Credentials<\/b> section, you can enter the <\/span>Username <\/b>and <\/span>Password<\/b>. (optional)<\/span><\/li>\n
                • Click <\/span>Save<\/b>. <\/span>\"\"<\/li>\n<\/ol>\n<\/div><\/div>
                  <\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"In general, to receive calls to your application, you must configure incoming call settings. In SmartAssist, this configuration is to choose how your users can reach SmartAssist. With the incoming call setup, you can:\u00a0 Allow SmartAssist to set up a Phone Number that you can share with your callers. Transfer calls from an existing IVR...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/70"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/70\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=70"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=70"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}