{"id":58,"date":"2021-01-29T13:56:18","date_gmt":"2021-01-29T13:56:18","guid":{"rendered":"https:\/\/multisite.korebots.com\/SupportAssist\/?p=58"},"modified":"2021-01-29T13:56:18","modified_gmt":"2021-01-29T13:56:18","slug":"defaults","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/defaults\/","title":{"rendered":"Defaults"},"content":{"rendered":"

In SmartAssist, Defaults refer to the default behavior. Defaults are set up to handle situations that occur regularly during customer interactions. SmartAssist comes with in-built default experiences for common events like Welcome Messages, Agent Transfers, Non-responsive customers, etc. You can also modify these experiences and messages to suit your requirements.\u00a0<\/span><\/p>\n

Since customer interactions are substantially different based on the medium, defaults are divided based on the channel of interaction. Additionally, each default scenario has its own set of properties.\u00a0<\/span><\/p>\n

To access the defaults, follow the below steps:\u00a0<\/span><\/p>\n

    \n
  1. Log in to SmartAssist with valid credentials.<\/span><\/li>\n
  2. On the left pane, click <\/span>Defaults<\/b>.<\/span><\/li>\n
  3. On the Defaults page, you can find the default messages categorized based on the channel of interaction:<\/span>\n
      \n
    1. Phone Experiences<\/span><\/li>\n
    2. Chat Experiences<\/span><\/li>\n<\/ol>\n<\/li>\n
    3. Click a message to customize. For example, Welcome Message or No Response message.<\/span>\"\"<\/li>\n<\/ol>\n<\/div><\/div>
      <\/div><\/div>

      Following are the default experiences that you can customize:<\/p>\n

        \n
      1. Welcome Message<\/a><\/li>\n
      2. No Response Message<\/a><\/li>\n
      3. Unknown Use Case<\/a><\/li>\n
      4. Automation Completed<\/a><\/li>\n
      5. Voice Agent Transfer<\/a><\/li>\n
      6. Deflect to Chat<\/a><\/li>\n
      7. Chat Agent Transfer<\/a><\/li>\n<\/ol>\n<\/div><\/div>
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