{"id":5265,"date":"2022-03-09T09:45:34","date_gmt":"2022-03-09T09:45:34","guid":{"rendered":"https:\/\/multisite.korebots.com\/agentassist\/?p=1230"},"modified":"2022-03-09T09:45:34","modified_gmt":"2022-03-09T09:45:34","slug":"insights-to-logs","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/insights-to-logs\/","title":{"rendered":"Insights to Logs"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The <strong>Insights to Logs<\/strong> section provides information &#8211; basically, a flow chart of the logical conversational flow from start to end (including the dialogs, call deflections, and statuses), and the chat history between the contact and agent. To view this information, click the <em>conversation<\/em> icon under the<strong> Flow Type <\/strong>section, to view the <strong>Insights to Logs<\/strong> panel.<\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/insights-to-logs.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1072\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/insights-to-logs.png\" alt=\"\" width=\"336\" height=\"270\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/insights-to-logs.png 336w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/insights-to-logs-300x241.png 300w\" sizes=\"(max-width: 336px) 100vw, 336px\" \/><\/a><\/p>\n<p>The chat history of the conversation between the agent and the contact along with the day, date, and time of the conversation are displayed under<strong> Chat History.<\/strong><\/p>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/chat-history.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1073\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/chat-history.png\" alt=\"\" width=\"410\" height=\"487\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/chat-history.png 410w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/chat-history-253x300.png 253w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Insights to Logs section provides information &#8211; basically, a flow chart of the logical conversational flow from start to end (including the dialogs, call deflections, and statuses), and the chat history between the contact and agent. To view this information, click the conversation icon under the Flow Type section, to view the Insights to...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5265"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5265"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5265\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}