{"id":5260,"date":"2021-08-26T20:56:27","date_gmt":"2021-08-26T15:26:27","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/%e7%99%ba%e4%bf%a1%e3%81%ae%e8%a8%ad%e5%ae%9a\/"},"modified":"2021-08-26T20:56:27","modified_gmt":"2021-08-26T15:26:27","slug":"%e7%99%ba%e4%bf%a1%e3%81%ae%e8%a8%ad%e5%ae%9a","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/%e7%99%ba%e4%bf%a1%e3%81%ae%e8%a8%ad%e5%ae%9a\/","title":{"rendered":"\u767a\u4fe1\u8a2d\u5b9a"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">SmartAssist \u3067\u306f\u3053\u306e\u8a2d\u5b9a\u306b\u3088\u308a\u3001\u97f3\u58f0\u307e\u305f\u306f\u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u304c\u5fc5\u8981\u306a\u5834\u5408\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u3069\u3053\u3078\u8ee2\u9001\u3059\u308b\u304b\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u767a\u4fe1\u8a2d\u5b9a\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u3067\u304d\u307e\u3059:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001<\/span><span style=\"font-weight: 400\">\u306e\u767a\u4fe1\u5148<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u306e\u767a\u4fe1\u5148<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"%E9%9F%B3%E5%A3%B0%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%81%B8%E3%81%AE%E8%BB%A2%E9%80%81_%E3%81%AE%E7%99%BA%E4%BF%A1%E5%85%88\"><\/span><b>\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001<\/b> <b>\u306e\u767a\u4fe1\u5148<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400\">\u767a\u4fe1\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u306b\u5f93\u3044\u307e\u3059:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u5de6\u5074\u306e\u30da\u30a4\u30f3\u3067 [<\/span><b>\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[\u8a2d\u5b9a] \u30da\u30fc\u30b8\u3067\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067 [<\/span><b>\u7740\u4fe1\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u30bf\u30d6\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u307e\u3059\u3002[<\/span><b>\u767a\u4fe1\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u767a\u4fe1\u306e\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u5148<\/b><span style=\"font-weight: 400\">] \u30bb\u30af\u30b7\u30e7\u30f3\u3067\u3001[<\/span><b>\u756a\u53f7\u306b\u767a\u4fe1<\/b><span style=\"font-weight: 400\">] \u307e\u305f\u306f [<\/span><b>SIP\u3078\u306e\u8ee2\u9001<\/b><span style=\"font-weight: 400\">] \u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u767a\u4fe1\u5148\u756a\u53f7<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u756a\u53f7\u306b\u767a\u4fe1] \u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u3001[<\/span><b>\u96fb\u8a71\u756a\u53f7\u306b\u8ee2\u9001<\/b><span style=\"font-weight: 400\">] \u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u96fb\u8a71\u756a\u53f7\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u5b8c\u4e86<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>SIP \u3078\u306e\u8ee2\u9001<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[SIP \u3078\u306e\u8ee2\u9001\u8a2d\u5b9a] \u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067 [<\/span><b>\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u30bf\u30d6\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u307e\u3059\u3002[<\/span><b>SIP \u3078\u306e\u8ee2\u9001 URI<\/b><span style=\"font-weight: 400\">] \u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>SIP \u30d8\u30c3\u30c0\u30fc\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u30bb\u30af\u30b7\u30e7\u30f3\u306e [<\/span><b>\u8ffd\u52a0\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8<\/b><span style=\"font-weight: 400\">] \u3067\u306f\u3001\u4ee5\u4e0b\u3092\u9078\u629e\u3067\u304d\u307e\u3059:<\/span>\n<ol>\n<li style=\"font-weight: 400\">\u30a4\u30f3\u30c6\u30f3\u30c8<\/li>\n<li style=\"font-weight: 400\">\u30c1\u30e3\u30c3\u30c8 URL<\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>+ \u30d8\u30c3\u30c0\u30fc\u3092\u8ffd\u52a0<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30d8\u30c3\u30c0\u30fc\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u307e\u305f\u3001[<\/span><b>\u30e6\u30fc\u30b6\u30fc\u5bfe\u30e6\u30fc\u30b6\u30fc\u306e<\/b> <b>\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9<\/b><span style=\"font-weight: 400\">] \u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u306f\u3001\u7121\u52b9\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u30a4\u30f3\u30b9\u30c8\u30e9\u30af\u30b7\u30e7\u30f3<\/b><span style=\"font-weight: 400\">] \u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u624b\u9806\u306b\u5f93\u3044\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u5b8c\u4e86<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-431\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/outgoing-call-1.png\" alt=\"\" width=\"1346\" height=\"623\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-call-1.png 1346w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-call-1-300x139.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-call-1-1024x474.png 1024w\" sizes=\"(max-width: 1346px) 100vw, 1346px\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"%E3%83%81%E3%83%A3%E3%83%83%E3%83%88_%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%81%B8%E3%81%AE%E8%BB%A2%E9%80%81_%E3%81%AE%E7%99%BA%E4%BF%A1%E5%85%88\"><\/span><b>\u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001<\/b> <b>\u306e\u767a\u4fe1\u5148<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400\">\u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u306e\u767a\u4fe1\u5148\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u306b\u5f93\u3044\u307e\u3059:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u5de6\u5074\u306e\u30da\u30a4\u30f3\u3067 [<\/span><b>\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[\u8a2d\u5b9a] \u30da\u30fc\u30b8\u3067\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067 [<\/span><b>\u7740\u4fe1\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u30bf\u30d6\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u307e\u3059\u3002[<\/span><b>\u767a\u4fe1\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u306e\u767a\u4fe1\u5148<\/b><span style=\"font-weight: 400\">] \u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059:<\/span>\n<ul>\n<li><span style=\"font-weight: 400\">ServiceNow<\/span><\/li>\n<li>Salesforce<\/li>\n<li><span style=\"font-weight: 400\">Unblu<\/span><\/li>\n<li><span style=\"font-weight: 400\">Liveperson<\/span><\/li>\n<li>Nice inContact<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Intercom<\/span><\/li>\n<li style=\"font-weight: 400\">HelpShift<\/li>\n<li style=\"font-weight: 400\">Genesys<\/li>\n<li style=\"font-weight: 400\">Drift<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u4e0a\u8a18\u306e\u3044\u305a\u308c\u304b\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002[ServiceNow] \u306e\u4f8b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[ServiceNow] \u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067 [<\/span><b>\u8a2d\u5b9a<\/b><span style=\"font-weight: 400\">] \u30bf\u30d6\u304c\u9078\u629e\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u30db\u30b9\u30c8 (URL)\u3001\u30e6\u30fc\u30b6\u30fc\u540d\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u3001\u30ad\u30e5\u30fc ID\u3001Webhook URL \u3092\u305d\u308c\u305e\u308c\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u306b\u5165\u529b\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u30a4\u30f3\u30b9\u30c8\u30e9\u30af\u30b7\u30e7\u30f3<\/b><span style=\"font-weight: 400\">] \u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u624b\u9806\u306b\u5f93\u3044\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">[<\/span><b>\u5b8c\u4e86<\/b><span style=\"font-weight: 400\">] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u305d\u306e\u4ed6\u306e\u3059\u3079\u3066\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u3082\u540c\u69d8\u306b\u884c\u3044\u307e\u3059\u3002<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-434\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/outgoing-chat.png\" alt=\"\" width=\"1337\" height=\"614\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-chat.png 1337w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-chat-300x138.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-chat-1024x470.png 1024w\" sizes=\"(max-width: 1337px) 100vw, 1337px\" \/><\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"SmartAssist \u3067\u306f\u3053\u306e\u8a2d\u5b9a\u306b\u3088\u308a\u3001\u97f3\u58f0\u307e\u305f\u306f\u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u304c\u5fc5\u8981\u306a\u5834\u5408\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u3069\u3053\u3078\u8ee2\u9001\u3059\u308b\u304b\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u767a\u4fe1\u8a2d\u5b9a\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u304c\u3067\u304d\u307e\u3059: \u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u306e\u767a\u4fe1\u5148 \u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u306e\u767a\u4fe1\u5148 \u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001 \u306e\u767a\u4fe1\u5148 \u767a\u4fe1\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u8ee2\u9001\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u306b\u5f93\u3044\u307e\u3059: \u5de6\u5074\u306e\u30da\u30a4\u30f3\u3067 [\u8a2d\u5b9a] \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002 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