{"id":5233,"date":"2021-08-25T16:24:25","date_gmt":"2021-08-25T10:54:25","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/%eb%b6%84%eb%a5%98%eb%90%98%ec%a7%80-%ec%95%8a%ec%9d%8c\/%eb%b0%9c%ec%8b%a0-%ec%84%a4%ec%a0%95\/"},"modified":"2021-08-25T16:24:25","modified_gmt":"2021-08-25T10:54:25","slug":"%eb%b0%9c%ec%8b%a0-%ec%84%a4%ec%a0%95","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/%eb%b0%9c%ec%8b%a0-%ec%84%a4%ec%a0%95\/","title":{"rendered":"\ubc1c\uc2e0 \uc124\uc815"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">SmartAssist\uc5d0\uc11c \uc774 \uc124\uc815\uc744 \uad6c\uc131\ud558\uc5ec \uc74c\uc131\uc774\ub098 \ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658 \uc2dc \uc0ac\uc6a9\uc790\ub97c \uc804\ud658\ud560 \uc704\uce58\ub97c \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc1c\uc2e0 \uad6c\uc131\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><span style=\"font-weight: 400\">\ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\ubc1c\uc2e0 \ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"%EB%B0%9C%EC%8B%A0_%EC%9D%8C%EC%84%B1_%EC%83%81%EB%8B%B4%EC%82%AC_%EC%A0%84%ED%99%98\"><\/span><b><\/b><b>\ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400\">\ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658\uc744 \uc124\uc815\ud558\ub824\uba74 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc218\ud589\ud558\uc138\uc694.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uc67c\ucabd \ucc3d\uc5d0\uc11c <\/span><b>\uc124\uc815<\/b><span style=\"font-weight: 400\">\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uc124\uc815 \ud398\uc774\uc9c0\uc5d0\uc11c \uae30\ubcf8\uc801\uc73c\ub85c <\/span><b>\uc218\uc2e0 \uc124\uc815<\/b><span style=\"font-weight: 400\"> \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. <\/span><b>\ubc1c\uc2e0 \uc124\uc815<\/b><span style=\"font-weight: 400\">\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658 <\/b><span style=\"font-weight: 400\">\uc139\uc158\uc5d0\uc11c <\/span><b>\ud1b5\ud654 \ubc88\ud638<\/b><span style=\"font-weight: 400\"> \ub610\ub294 <\/span><b>SIP \uc804\ud658<\/b><span style=\"font-weight: 400\">\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\ud1b5\ud654 \ubc88\ud638<\/b><span style=\"font-weight: 400\">\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uc74c\uc131 \uc0c1\ub2f4\uc6d0 \ud1b5\ud654 \ubc88\ud638 \ucc3d\uc758 <\/span><b>\uc804\ud654\ubc88\ud638\ub85c \uc804\ud658<\/b><span style=\"font-weight: 400\"> \ud544\ub4dc\uc5d0 \uc804\ud654\ubc88\ud638\ub97c \uc785\ub825\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\uc644\ub8cc<\/b><span style=\"font-weight: 400\">\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>SIP \uc804\ud658<\/b><span style=\"font-weight: 400\">\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">SIP \uc804\ud658 \uc124\uc815 \ucc3d\uc5d0 \uae30\ubcf8\uc801\uc73c\ub85c <\/span><b>\uc124\uc815<\/b><span style=\"font-weight: 400\"> \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. <\/span><b>SIP \uc804\ud658 URI<\/b><span style=\"font-weight: 400\">\ub97c \uc785\ub825\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>SIP \ud5e4\ub354 \uc124\uc815<\/b><span style=\"font-weight: 400\"> \uc139\uc158\uc758 <\/span><b>\ucd94\uac00 \ucee8\ud14d\uc2a4\ud2b8<\/b><span style=\"font-weight: 400\">\uc5d0\uc11c \ub2e4\uc74c\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/span>\n<ol>\n<li style=\"font-weight: 400\">\uc758\ub3c4<\/li>\n<li style=\"font-weight: 400\">\ub300\ud654 URL<\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>+ \ud5e4\ub354 \ucd94\uac00<\/b><span style=\"font-weight: 400\">\ub97c \ud074\ub9ad\ud558\uc5ec \ud5e4\ub354\ub97c \ucd94\uac00\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\uc0ac\uc6a9\uc790 \uac04<\/b> <b>\uc778\ud130\ud398\uc774\uc2a4 <\/b><span style=\"font-weight: 400\">\uc635\uc158\uc744 \uc0ac\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uae30\ubcf8\uc801\uc73c\ub85c \uc774 \uc635\uc158\uc740 \uc0ac\uc6a9 \uc548 \ud568\uc73c\ub85c \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\uc9c0\uc2dc \uc0ac\ud56d <\/b><span style=\"font-weight: 400\">\ud0ed\uc744 \ud074\ub9ad\ud558\uace0 \uc9c0\uc2dc \uc0ac\ud56d\uc744 \ub530\ub985\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\uc644\ub8cc<\/b><span style=\"font-weight: 400\">\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-431\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/outgoing-call-1.png\" alt=\"\" width=\"1346\" height=\"623\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-call-1.png 1346w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-call-1-300x139.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-call-1-1024x474.png 1024w\" sizes=\"(max-width: 1346px) 100vw, 1346px\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><span class=\"ez-toc-section\" id=\"%EB%B0%9C%EC%8B%A0_%EB%8C%80%ED%99%94_%EC%83%81%EB%8B%B4%EC%82%AC_%EC%A0%84%ED%99%98\"><\/span><b>\ubc1c\uc2e0<\/b> <b>\ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400\">\ubc1c\uc2e0 \ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658\uc744 \uc124\uc815\ud558\ub824\uba74 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc218\ud589\ud558\uc138\uc694.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uc67c\ucabd \ucc3d\uc5d0\uc11c <\/span><b>\uc124\uc815<\/b><span style=\"font-weight: 400\">\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uc124\uc815 \ud398\uc774\uc9c0\uc5d0\uc11c \uae30\ubcf8\uc801\uc73c\ub85c <\/span><b>\uc218\uc2e0 \uc124\uc815<\/b><span style=\"font-weight: 400\"> \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. <\/span><b>\ubc1c\uc2e0 \uc124\uc815<\/b><span style=\"font-weight: 400\">\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\ubc1c\uc2e0 \ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658 <\/b><span style=\"font-weight: 400\">\uc139\uc158\uc5d0\uc11c \uc544\ub798 \uc635\uc158\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\n<ul>\n<li><span style=\"font-weight: 400\">ServiceNow<\/span><\/li>\n<li>Salesforce<\/li>\n<li><span style=\"font-weight: 400\">Unblu<\/span><\/li>\n<li><span style=\"font-weight: 400\">Liveperson<\/span><\/li>\n<li>Nice inContact<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Intercom<\/span><\/li>\n<li style=\"font-weight: 400\">HelpShift<\/li>\n<li style=\"font-weight: 400\">Genesys<\/li>\n<li style=\"font-weight: 400\">Drift<\/li>\n<li>\uc0ac\uc6a9\uc790 \uc815\uc758<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uc704\uc758 \uc635\uc158 \uc911 \ud558\ub098\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 ServiceNow\uc785\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">ServiceNow \ucc3d\uc5d0 \uae30\ubcf8\uc801\uc73c\ub85c <\/span><b>\uc124\uc815<\/b><span style=\"font-weight: 400\"> \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\uac01 \ud544\ub4dc\uc5d0 \ud638\uc2a4\ud2b8(URL), \uc0ac\uc6a9\uc790 \uc774\ub984, \uc554\ud638, \ub300\uae30\uc5f4 ID, Webhook URL\uc744 \uc785\ub825\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\uc9c0\uc2dc \uc0ac\ud56d <\/b><span style=\"font-weight: 400\">\ud0ed\uc744 \ud074\ub9ad\ud558\uace0 \uc9c0\uc2dc \uc0ac\ud56d\uc744 \ub530\ub985\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\"><\/span><b>\uc644\ub8cc<\/b><span style=\"font-weight: 400\">\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\ub2e4\ub978 \ubaa8\ub4e0 \uc635\uc158\uc758 \uacbd\uc6b0\ub3c4 \ub3d9\uc77c\ud558\uac8c \uc218\ud589\ud569\ub2c8\ub2e4.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-434\" src=\"https:\/\/docs.kore.ai\/smartassist\/wp-content\/uploads\/sites\/3\/2021\/01\/outgoing-chat.png\" alt=\"\" width=\"1337\" height=\"614\" srcset=\"https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-chat.png 1337w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-chat-300x138.png 300w, https:\/\/multisite.korebots.com\/agentassist\/wp-content\/uploads\/sites\/26\/2021\/01\/outgoing-chat-1024x470.png 1024w\" sizes=\"(max-width: 1337px) 100vw, 1337px\" \/><\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"SmartAssist\uc5d0\uc11c \uc774 \uc124\uc815\uc744 \uad6c\uc131\ud558\uc5ec \uc74c\uc131\uc774\ub098 \ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658 \uc2dc \uc0ac\uc6a9\uc790\ub97c \uc804\ud658\ud560 \uc704\uce58\ub97c \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc1c\uc2e0 \uad6c\uc131\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658 \ubc1c\uc2e0 \ub300\ud654 \uc0c1\ub2f4\uc0ac \uc804\ud658 \ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658 \ubc1c\uc2e0 \uc74c\uc131 \uc0c1\ub2f4\uc0ac \uc804\ud658\uc744 \uc124\uc815\ud558\ub824\uba74 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc218\ud589\ud558\uc138\uc694. \uc67c\ucabd \ucc3d\uc5d0\uc11c \uc124\uc815\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4. \uc124\uc815 \ud398\uc774\uc9c0\uc5d0\uc11c \uae30\ubcf8\uc801\uc73c\ub85c \uc218\uc2e0 \uc124\uc815 \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ubc1c\uc2e0...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5233"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5233"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5233\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}