{"id":5232,"date":"2021-08-25T16:23:53","date_gmt":"2021-08-25T10:53:53","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/%eb%b6%84%eb%a5%98%eb%90%98%ec%a7%80-%ec%95%8a%ec%9d%8c\/%ec%88%98%ec%8b%a0-%ec%84%a4%ec%a0%95\/"},"modified":"2021-08-25T16:23:53","modified_gmt":"2021-08-25T10:53:53","slug":"%ec%88%98%ec%8b%a0-%ec%84%a4%ec%a0%95","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/%ec%88%98%ec%8b%a0-%ec%84%a4%ec%a0%95\/","title":{"rendered":"\uc218\uc2e0 \uc124\uc815"},"content":{"rendered":"

\uc77c\ubc18\uc801\uc73c\ub85c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud1b5\ud654\ub97c \uc218\uc2e0\ud558\ub824\uba74 \uc218\uc2e0 \ud1b5\ud654 \uc124\uc815\uc744 \uad6c\uc131\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \uad6c\uc131\uc740 SmartAssist\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 SmartAssist\uc5d0 \uc5f0\uacb0\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc120\ud0dd\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span> \uc218\uc2e0 \ud1b5\ud654 \uc124\uc815\uc73c\ub85c \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

    \n
  • SmartAssist\uac00 \ubc1c\uc2e0\uc790\uc640 \uacf5\uc720\ud560 \uc218 \uc788\ub294 \uc804\ud654\ubc88\ud638<\/strong>\ub97c \uc124\uc815\ud558\ub3c4\ub85d \ud5c8\uc6a9\ud569\ub2c8\ub2e4.<\/span><\/li>\n
  • \uae30\uc874 IVR \uc2dc\uc2a4\ud15c<\/strong>\uc5d0\uc11c \ud1b5\ud654\ub97c \uc804\ud658\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<\/div><\/div>
    <\/div><\/div>

    <\/span>\ud1b5\ud654 \uc804\ud654\ubc88\ud638<\/b><\/span><\/h3>\n

    IVR \uc2dc\uc2a4\ud15c\uc774 \uc5c6\uac70\ub098 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc73c\ub824\ub294 \uacbd\uc6b0 SmartAssist\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc81c\uacf5 \uac00\ub2a5\ud55c \uc804\uc6a9 \uc804\ud654\ubc88\ud638\ub97c \ud560\ub2f9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 \uc774 \ubc88\ud638\ub85c \uc804\ud654\ub97c \ud558\uc5ec SmartAssist \uc571\uc5d0 \uc9c1\uc811 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span> SmartAssist\ub294 Twilio\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc774\ub7ec\ud55c \uc804\ud654\ubc88\ud638\ub97c \ud655\ubcf4\ud569\ub2c8\ub2e4. \ud2b9\uc815 \uad6d\uac00\uc758 \uacbd\uc6b0 Twilio\ub294 \ubc88\ud638\ub97c \uc0ac\uc6a9\ud558\uae30 \uc804\uc5d0 \uc8fc\uc18c\ub97c \uc694\uad6c\ud569\ub2c8\ub2e4. \uad6c\uc131 \uacfc\uc815 \uc911\uc5d0 \ub3d9\uc77c\ud55c \uc815\ubcf4\ub97c \uc785\ub825\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span> \ud1b5\ud654 \uc804\ud654\ubc88\ud638\ub97c \uc124\uc815\ud558\ub824\uba74 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc218\ud589\ud558\uc138\uc694.<\/span><\/p>\n

      \n
    1. \uc67c\ucabd \ucc3d\uc5d0\uc11c <\/span>\uc124\uc815<\/b>\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n
    2. \uc124\uc815 \ud398\uc774\uc9c0\uc5d0\uc11c \uae30\ubcf8\uc801\uc73c\ub85c <\/span>\uc218\uc2e0 \uc124\uc815<\/b> \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n
    3. <\/span>\uc218\uc2e0 \ud1b5\ud654<\/b> \uc139\uc158\uc5d0\uc11c <\/span>\ud1b5\ud654 \uc804\ud654\ubc88\ud638<\/b>\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span>\"\"<\/li>\n
    4. \ud1b5\ud654 \uc804\ud654\ubc88\ud638 \ucc3d\uc5d0\uc11c <\/span>\uc0c8 \uc804\ud654\ubc88\ud638 \ubc1b\uae30<\/b>\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span>\"\"<\/li>\n
    5. \uc0c8 \uc804\ud654\ubc88\ud638 \ubc1b\uae30 \ucc3d\uc5d0\uc11c <\/span>\uad6d\uac00 \uc774\ub984 <\/b>\ud544\ub4dc\uc5d0\uc11c \uac80\uc0c9\ud558\uace0 \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc6d0\ud558\ub294 \uad6d\uac00\ub97c \uc120\ud0dd\ud558\uba74 \ud574\ub2f9 \uad6d\uac00\uc758 \uc804\ud654\ubc88\ud638\uac00 \ud45c\uc2dc\ub429\ub2c8\ub2e4. \uc120\ud0dd\ud55c \uad6d\uac00\uc5d0 \ub530\ub77c \ub2e4\uc74c \uc635\uc158\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\n
        \n
      1. \ubbf8\uad6d\uc758 \uacbd\uc6b0:<\/span>\n
          \n
        1. <\/span>\uc9c0\uc5ed \ubc88\ud638<\/b> \ub610\ub294 <\/span>\uc218\uc2e0\uc790 \ubd80\ub2f4 \ubc88\ud638<\/b> \uc911\uc5d0\uc11c \ucd94\uac00\ub85c \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n
        2. \uc81c\uacf5\ub41c \ubc88\ud638 \ubaa9\ub85d\uc5d0\uc11c <\/span>\ubc88\ud638 \ubc1b\uae30<\/b>\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n
        3. \uc9c0\uc5ed \ubc88\ud638\uc758 \uacbd\uc6b0 <\/span>\uc0c1\ud0dc <\/b>\ud544\ub4dc\uc5d0\uc11c \uc6d0\ud558\ub294 \uc8fc\ub97c \uc120\ud0dd\ud560 \uc218 \uc788\uc73c\uba70 \uc9c0\uc5ed \ubc88\ud638 \ub0b4\uc758 \ubc88\ud638\uac00 \ub098\uc5f4\ub429\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n<\/li>\n
        4. \ub2e4\ub978 \uad6d\uac00\uc758 \uacbd\uc6b0:<\/span>\n
            \n
          1. \uc81c\uacf5\ub41c \ubc88\ud638 \ubaa9\ub85d\uc5d0\uc11c <\/span>\ubc88\ud638 \ubc1b\uae30<\/b>\ub97c \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n
          2. \ub2e4\uc591\ud55c \ud604\uc9c0 \ubc95\ub960 \ubc0f \uaddc\uc815 \uc900\uc218\uac00 \ud655\uc778\ub41c \ud604\uc9c0 \uc8fc\uc18c\ub97c \uc785\ub825\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

            \ucd9c\uc2dc \uc804\uc5d0 \ud14c\uc2a4\ud2b8\uc6a9\uc73c\ub85c \uc774 \ubc88\ud638\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span> \"\"<\/p>\n<\/div><\/div>

            <\/div><\/div>

            <\/span>IVR\uc5d0\uc11c \uc804\ud658<\/b> <\/span><\/span><\/h3>\n

            IVR \uc2dc\uc2a4\ud15c\uc758 \ud1b5\ud654\ub294 SIP \uc138\uc158\uc744 \ud1b5\ud574 SmartAssist\ub85c \ub9ac\ub514\ub809\uc158\ub429\ub2c8\ub2e4. \uc120\ud0dd\ud55c \ub124\ud2b8\uc6cc\ud06c\uc5d0 \ub530\ub77c \ub450 \uac00\uc9c0 \uae30\ubcf8 \uad6c\uc131\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span> \uc774 \uc124\uc815\uc744 \uad6c\uc131\ud558\ub824\uba74 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc218\ud589\ud558\uc138\uc694.<\/span><\/p>\n

              \n
            1. \uc67c\ucabd \ucc3d\uc5d0\uc11c <\/span>\uc124\uc815<\/b>\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span><\/li>\n
            2. \uc124\uc815 \ud398\uc774\uc9c0\uc5d0\uc11c \uae30\ubcf8\uc801\uc73c\ub85c <\/span>\uc218\uc2e0 \uc124\uc815<\/b> \ud0ed\uc774 \uc120\ud0dd\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\n
            3. <\/span>\uc218\uc2e0 \ud1b5\ud654<\/b> \uc139\uc158\uc5d0\uc11c <\/span>IVR\uc5d0\uc11c \uc804\ud658<\/b>\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span>\"\"<\/li>\n
            4. IVR\uc5d0\uc11c \uc804\ud658 \ucc3d\uc758 <\/span>SIP URI<\/b><\/span> \ud544\ub4dc\uc5d0\uc11c SmartAssist\uac00 \uace0\uc720\ud55c SIP \ub3c4\uba54\uc778 URI\uc744 \uc0dd\uc131\ud558\uc5ec \uadc0\ud558\uc758 \uacc4\uc815\uc5d0 \ud560\ub2f9\ud569\ub2c8\ub2e4.<\/span> IVR \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc774\ub97c \uc124\uc815\ud558\uc5ec \ud1b5\ud654\uac00 SmartAssist\ub85c \ub9ac\ub514\ub809\uc158\ub418\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n
            5. <\/span>\ub124\ud2b8\uc6cc\ud06c <\/b>\uc139\uc158\uc5d0\uc11c IVR \uc2dc\uc2a4\ud15c\uc73c\ub85c \ud1b5\ud654\uac00 \uc608\uc0c1\ub418\ub294 \uae30\uc5c5\uc758 IP \uc8fc\uc18c \ub610\ub294 \ub3c4\uba54\uc778 \uc774\ub984 \ubaa9\ub85d\uc744 \uc9c0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\n
                \n
              1. <\/span>IP \uc8fc\uc18c \ubaa9\ub85d<\/b>\uc744 \uc120\ud0dd\ud558\uace0 <\/span> \uc218\uc2e0 IP \uc8fc\uc18c<\/b> \ud544\ub4dc\uc5d0\uc11c \uc5ec\ub7ec \uac1c\uc758 \uc27c\ud45c\ub85c \uad6c\ubd84\ub41c \uc8fc\uc18c\ub97c \uc785\ub825\ud569\ub2c8\ub2e4.<\/span><\/li>\n
              2. <\/span>\ub3c4\uba54\uc778 \uc774\ub984<\/b>\uc744 \uc120\ud0dd\ud558\uace0 <\/span>\uc804\uccb4 \uc8fc\uc18c \ub3c4\uba54\uc778 \ub124\uc784 <\/b>(FQDN) \ud544\ub4dc\uc5d0\uc11c FQDN\ub97c \uc785\ub825\ud558\uace0 <\/span>DNS \ub9ac\uc878\ube0c \ubc29\ubc95<\/b> \ub4dc\ub86d\ub2e4\uc6b4 \ubaa9\ub85d\uc5d0\uc11c DNS \ub9ac\uc878\ube0c \ubc29\ubc95\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n<\/li>\n
              3. <\/span>DID \ubc88\ud638<\/b> \ud544\ub4dc\uc5d0\uc11c \ub0b4\uc120 \uc9c1\uc811 \ud638\ucd9c(DID) \ubc88\ud638\ub97c \uc785\ub825\ud569\ub2c8\ub2e4.<\/span><\/li>\n
              4. <\/span>SIP \uc804\uc1a1 \uc720\ud615<\/b> \ub4dc\ub86d\ub2e4\uc6b4 \ubaa9\ub85d\uc5d0\uc11c \ub2e4\uc74c\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/span>\n
                  \n
                • TCP<\/span><\/li>\n
                • UDP<\/span><\/li>\n
                • TLS<\/span><\/li>\n<\/ul>\n<\/li>\n
                • <\/span>SIP \uc790\uaca9 \uc99d\uba85<\/b> \uc139\uc158\uc5d0\uc11c <\/span>\uc0ac\uc6a9\uc790 \uc774\ub984 <\/b>\ubc0f <\/span>\uc554\ud638<\/b>\ub97c \uc785\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. (\uc635\uc158)<\/span><\/li>\n
                • <\/span>\uc800\uc7a5<\/b>\uc744 \ud074\ub9ad\ud569\ub2c8\ub2e4.<\/span>\"\"<\/li>\n<\/ol>\n<\/div><\/div>
                  <\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"\uc77c\ubc18\uc801\uc73c\ub85c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud1b5\ud654\ub97c \uc218\uc2e0\ud558\ub824\uba74 \uc218\uc2e0 \ud1b5\ud654 \uc124\uc815\uc744 \uad6c\uc131\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774 \uad6c\uc131\uc740 SmartAssist\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 SmartAssist\uc5d0 \uc5f0\uacb0\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc120\ud0dd\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc218\uc2e0 \ud1b5\ud654 \uc124\uc815\uc73c\ub85c \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  SmartAssist\uac00 \ubc1c\uc2e0\uc790\uc640 \uacf5\uc720\ud560 \uc218 \uc788\ub294 \uc804\ud654\ubc88\ud638\ub97c \uc124\uc815\ud558\ub3c4\ub85d \ud5c8\uc6a9\ud569\ub2c8\ub2e4. \uae30\uc874 IVR \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ud1b5\ud654\ub97c \uc804\ud658\ud569\ub2c8\ub2e4. \ud1b5\ud654 \uc804\ud654\ubc88\ud638 IVR \uc2dc\uc2a4\ud15c\uc774 \uc5c6\uac70\ub098 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc73c\ub824\ub294 \uacbd\uc6b0 SmartAssist\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc81c\uacf5 \uac00\ub2a5\ud55c \uc804\uc6a9 \uc804\ud654\ubc88\ud638\ub97c \ud560\ub2f9\ud560...","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5232"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5232"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5232\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}