{"id":5224,"date":"2021-03-25T15:32:13","date_gmt":"2021-03-25T10:02:13","guid":{"rendered":"https:\/\/docs.kore.ai\/smartassist\/?p=560"},"modified":"2021-03-25T15:32:13","modified_gmt":"2021-03-25T10:02:13","slug":"configuration","status":"publish","type":"post","link":"https:\/\/multisite.korebots.com\/agentassist\/configuration\/","title":{"rendered":"Configuration"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span style=\"font-weight: 400\">To start using SmartAssist, you must configure the application. Here is how a typical customer interaction works. A customer reaches out to your business over your prescribed channel and is greeted with a welcome message along with a set of topics that they need help with. Customers then go through this tree-based logic till they find a resolution or are connected to a human agent.<\/span><\/p>\n<p><span style=\"font-weight: 400\">With SmartAssist, customers can start by directly stating their intent. For example, a calling user is prompted to tell us the reason for calling. If they\u2019re calling to inquire about the status of a previous request, they are provided an automated update. If they\u2019re calling to cancel a service or ask for a refund, you can set up rules that can transfer them directly to an agent or something else that provides a quick resolution.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"To start using SmartAssist, you must configure the application. Here is how a typical customer interaction works. A customer reaches out to your business over your prescribed channel and is greeted with a welcome message along with a set of topics that they need help with. Customers then go through this tree-based logic till they...","protected":false},"author":23,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5224"}],"collection":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/comments?post=5224"}],"version-history":[{"count":0,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/posts\/5224\/revisions"}],"wp:attachment":[{"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/media?parent=5224"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/categories?post=5224"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multisite.korebots.com\/agentassist\/wp-json\/wp\/v2\/tags?post=5224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}